Problems with Celebrity app and website

[zwallace]

I have no problems with loading other web pages, but for past several days I can barely get Celebrity's web page to load. If it does load, it takes forever to go from one page to the next. I can barely sign in. And when I tried to download the app, it tells me to sign in and I do, but then it just takes me back to sign in again. I'm trying to buy a wifi package but can't get it done either way. It's anyone else experiencing problems like this?

Edited August 22 by zwallace

[leaveitallbehind]

The app tends to be somewhat sensitive in using.  We use the planner via our PC to do all of our purchases as we have never had any issues with it.  We only then use the app once on board. JMO.

[STIG OF THE DUMP]

Worst website ever, I find it slightly better if I use Chrome instead of Safari. Constant msgs that command is too long or the circle just keeps spinning and page never loads. 

I can never get links on the emails to work either. The website has been like this a long time and They are well aware of the problems but Celebrity seem to have made no progress in sorting it out.

[zwallace]

I called Celebrity rep and she advised to clear the cache on the app. Did that and it didn't help one bit. 

[Liao]

28 minutes ago, zwallace said:

I called Celebrity rep and she advised to clear the cache on the app. Did that and it didn't help one bit. 

Are you only trying on the app?  I always do everything on my laptop and very rarely have any issues.  Only time I ever use the app actually is when I am very close to boarding.

[leaveitallbehind]

45 minutes ago, zwallace said:

I called Celebrity rep and she advised to clear the cache on the app. Did that and it didn't help one bit. 

Try the planner on whatever laptop/pc/tablet device you have.  That will confirm if it is an app/phone issue or not.  (Typically it is with the app).

Edited August 22 by leaveitallbehind

[RickT]

Have been using the website a bit more lately as I have a cruise coming up in September.  I use Safari and Firefox and get errors on my iPad pretty much every time I try to log in or check to see how many cabins are left. Error message is below.  I believe clearing my cache may correct the issue but it’s just one more thing that makes me hate the website.

400 Bad Request

Request Header Or Cookie Too Large    

[zwallace]

RickT i had been using it twice daily to do fake bookings looking for available upgrades. I did clear the caches with no difference at all.