Changing Oceania Shore excursions

[Filistine]

Hi, how does one change booked Oceania booked Simply more shore excursions - we wish to cancel and re-book a different excursion. I may be having a senior moment  but can't seem to find a method to do this on their website? 

[mauibabes]

Call O, to my knowledge it can not be done via the website. 
Mauibabes

[Filistine]

Just now, mauibabes said:

Call O, to my knowledge it can not be done via the website. 
Mauibabes

Thank you.
Sigh.... they really need to up their game in respect of making the site more customer centric.

[1985rz1]

9 minutes ago, Filistine said:

Hi, how does one change booked Oceania booked Simply more shore excursions - we wish to cancel and re-book a different excursion. I may be having a senior moment  but can't seem to find a method to do this on their website? 

 

6 minutes ago, mauibabes said:

Call O, to my knowledge it can not be done via the website. 
Mauibabes

@mauibabes is correct.  Cancellations cannot be done online so call O or have your TA make the necessary changes.

[Filistine]

Thanks @mauibabes - they really ought to make the process clear on line - even put something in the FAQs. 

[Baz-t]

I have always found the Oceania office in the U.K. responds very quickly to a telephone request to change excursions.

[JRIH]

2 minutes ago, Baz-t said:

I have always found the Oceania office in the U.K. responds very quickly to a telephone request to change excursions.

I have found the same thing in the U.S.

[Filistine]

36 minutes ago, Baz-t said:

I have always found the Oceania office in the U.K. responds very quickly to a telephone request to change excursions.

That's great - I'm in the UK

[terrydtx]

The Oceania website is very primitive compared to other lines. We have our first O cruise next March and we booked our excursions online, but a few days later we wanted to make a change on one tour and I found there is no way to cancel or change a shorex online. I had to call the Oceania office to cancel which took me over 30 minutes, when I asked why it couldn't be done online, I got no real response.

[Filistine]

2 hours ago, terrydtx said:

The Oceania website is very primitive compared to other lines. We have our first O cruise next March and we booked our excursions online, but a few days later we wanted to make a change on one tour and I found there is no way to cancel or change a shorex online. I had to call the Oceania office to cancel which took me over 30 minutes, when I asked why it couldn't be done online, I got no real response.

That's so frustrating - they need to invest in making both the website much more user friendly and I gather there's no mobile app either - which is really inexcusable nowadays for a company that is considered 'luxury'. They really need to up their game from a technology perspective.

[SophieM]

You can either ask your TA to take care of your request or call Oceania Guest Services at 1-800-531-5658. 

 

 

[terrydtx]

2 minutes ago, SophieM said:

You can either ask your TA to take care of your request or call Oceania Guest Services at 1-800-531-5658. 

 

 

I believe the point is why doesn't O make it a function to do online, instead of tying up a TA's or O's customer service person?

[Filistine]

15 minutes ago, SophieM said:

You can either ask your TA to take care of your request or call Oceania Guest Services at 1-800-531-5658. 

 

 

Thank you - I actually phoned them yesterday - had to wait 10 mins on line but once through the Cust service rep was very efficient. I had 4 changes which took less time than waiting for them to answer 😀

[Filistine]

13 minutes ago, terrydtx said:

I believe the point is why doesn't O make it a function to do online, instead of tying up a TA's or O's customer service person?

Precisely