Has this happened to anyone else?

[abbydancer2003]

We're doing the two day coastal on the Diamond starting Thursday. We booked it on the 28th of April, via the internet, because Princess gave us a fabulous deal.

 

We got a booking confirmation and an emergency notification via US mail. When someone I was communicating with mentioned DHL delivering docs to them (over the weekend), I decided I should call Princess. (Since I've never done a last minute cruise or booked my own, I thought they'd come via US mail.)

 

So, late yesterday morning (Monday 5/8) I called. They told me I should have received them last week. They gave me the tracking number from DHL. I looked it up, and the documents were sent and delivered - to a travel agent in Arizona that I've never heard of. (We're in the SF area). After much conversation, they agreed to overnight them to me today. I asked them to ship the docs to my mom's office, since somebody is there all day. The customer service person I spoke to was very happy to accomodate that.

 

So, earlier today, I got another tracking number from them. When it was finally available after 6pm on the DHL website today, it stated that the documents were being sent to another travel agency - this one in New Jersey, on a 7 day delivery.

 

So, it looks like, unless the tracking number is wrong, we will be sailing without cruise docs. Thanks to Cruise Critic, I know the pier and that we don't need formal clothes, and the criuse line has assured me that there will be no problems boarding. (The supervisor I spoke to this evening said she's going to give a small shipboard credit for my inconvenience.)

 

I'm really curious how this can happen - I can understand one mistake on a delivery address, but two? And where did they get the travel agency names from? Neither is an agency we've used -and neither is physically anywhere near us. Has anyone else ever had trouble with document delivery?

 

Maybe my travel agent will get a kick out of this.

 

abby

[Coral]

Tickets sent to the wrong place 2x and not even close to where they should be mailed....... Nope, haven't heard of it but doesn't surprise me :).

 

You are right, you will be fine with out the paper tickets. Enjoy your cruise.

[abbydancer2003]

At around 2:45 I got a call from the office. The tickets were delivered. I just picked them up and they look fine, other than the price on the ticket shows the rack rate, not the rate we paid. A quick call to Princess and I was told that the price on the ticket is wrong and the booking confirmation is correct. She also mentioned that they had applied a credit to our onboard account, so we will have our drinks this weekend courtesey of Princess.

 

The problem, I think with ticket mailing #2 was that they did not put the correct tracking number in. The envelope had a different number, and when I looked that up on DHL's website, it had my information.

 

Fun times - I'm looking forward to a great cruise tomorrow.

 

abby