Bruin Steve Posted August 21, 2008 #1 Share Posted August 21, 2008 To those who followed my earlier thread regarding our aborted Constellation Baltic cruise...and the lack of compassion by American Airlines-- To recap in short, my father-in-law passed away 4 days into our 14 night Baltic cruise last month and though we had round trip tickets on American--LAX to Stockholm, Heathrow back to LAX, American would only credit us for one return flight (adding some cost in fees) and forced us to pay almost $4,000 for the other one-way flight home from Helsinki (One ticket had been paid for in cash, the other with frequent flyer miles)... I wrote to AA 4 weeks ago and finally recieved an E-mail back today--A customer service rep for AA expressed her condolences and apologies--and credited my AAdvantage account with 60,000 miles--enough for a round trip ticket to Europe...Not quite the full $4 grand, but a lot more than I expected from them considering the current state of the industry. All things considered, I am thankful to AA for their response. It certainly helps their image in my eyes. Link to comment Share on other sites More sharing options...
judyfssw Posted August 21, 2008 #2 Share Posted August 21, 2008 I'm very sorry about the passing of you FIL. I'm glad AA did credit you some FF mileage. I hope that you're able to do the cruise some time in the future. Link to comment Share on other sites More sharing options...
FinelyCruising Posted August 21, 2008 #3 Share Posted August 21, 2008 Steve - That was a decent gesture. Hope the family is doing better with time. Link to comment Share on other sites More sharing options...
emptynest1 Posted August 21, 2008 #4 Share Posted August 21, 2008 Glad to hear AA came through for you, as they should have. An apology always helps. Hope you are doing well. Link to comment Share on other sites More sharing options...
usha Posted August 21, 2008 #5 Share Posted August 21, 2008 Sounds like a decent move by American Airlines. Thanks for sharing that with us. All the best to you & your family. Link to comment Share on other sites More sharing options...
Rare Lois R Posted August 22, 2008 #6 Share Posted August 22, 2008 Steve, glad AA did something for you.:) Hope you and your family are healing...sending good thoughts. Link to comment Share on other sites More sharing options...
Leejnd4 Posted August 22, 2008 #7 Share Posted August 22, 2008 I'm relieved to hear that they responded. Although I still think it was wrong to charge you $4000 for your flight home - that's an eye-popping amount! Some financial refund would have been more appropriate. But at least they did something. Link to comment Share on other sites More sharing options...
nothriver Posted August 22, 2008 #8 Share Posted August 22, 2008 I hope you can use those 60,000 miles soon for an enjoyable trip. I knew AA would do something, I'm really glad to hear the customer service hasn't dropped so low that they wouldn't respond at all. I'm not sure 60,000 miles is enough. I think $4000 is an outrage. Still, 60,000 is better than nothing and I'm especially glad to hear they issued an appology. Link to comment Share on other sites More sharing options...
pamkev Posted August 22, 2008 #9 Share Posted August 22, 2008 I am also glad AA did something for your family. Link to comment Share on other sites More sharing options...
Karynanne Posted August 22, 2008 #10 Share Posted August 22, 2008 Steve, good to hear that you had a satisfactory response to a very stressful situation. Link to comment Share on other sites More sharing options...
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