A response from American Airlines...

[Bruin Steve]

To those who followed my earlier thread regarding our aborted Constellation Baltic cruise...and the lack of compassion by American Airlines--

 

To recap in short, my father-in-law passed away 4 days into our 14 night Baltic cruise last month and though we had round trip tickets on American--LAX to Stockholm, Heathrow back to LAX, American would only credit us for one return flight (adding some cost in fees) and forced us to pay almost $4,000 for the other one-way flight home from Helsinki (One ticket had been paid for in cash, the other with frequent flyer miles)...

 

I wrote to AA 4 weeks ago and finally recieved an E-mail back today--A customer service rep for AA expressed her condolences and apologies--and credited my AAdvantage account with 60,000 miles--enough for a round trip ticket to Europe...Not quite the full $4 grand, but a lot more than I expected from them considering the current state of the industry.

 

All things considered, I am thankful to AA for their response. It certainly helps their image in my eyes.

[judyfssw]

I'm very sorry about the passing of you FIL. I'm glad AA did credit you some FF mileage. I hope that you're able to do the cruise some time in the future.

[FinelyCruising]

Steve - That was a decent gesture. Hope the family is doing better with time.

[emptynest1]

Glad to hear AA came through for you, as they should have. An apology always helps.

 

Hope you are doing well.

[usha]

Sounds like a decent move by American Airlines. Thanks for sharing that with us.

All the best to you & your family.

[Lois R]

Steve, glad AA did something for you.:)

 

Hope you and your family are healing...sending good

thoughts.

[Leejnd4]

I'm relieved to hear that they responded. Although I still think it was wrong to charge you $4000 for your flight home - that's an eye-popping amount! Some financial refund would have been more appropriate. But at least they did something.

[nothriver]

I hope you can use those 60,000 miles soon for an enjoyable trip.

 

I knew AA would do something, I'm really glad to hear the customer service hasn't dropped so low that they wouldn't respond at all. I'm not sure 60,000 miles is enough. I think $4000 is an outrage. Still, 60,000 is better than nothing and I'm especially glad to hear they issued an appology.

[pamkev]

I am also glad AA did something for your family.

[Karynanne]

Steve, good to hear that you had a satisfactory response to a very stressful situation.