When is 10% not 10%?

[loungeboy]

I have what I hope is a simple question that one of you Silversea vets can answer. I have run this by my travel agent who is either playing dumb, or ....:rolleyes:

I asked for a quote on an Alaska trip this summer.

I get my invoice with everything broken down: trip cost, port charges, air, guestcare insurance, reassurance fee, and ends with the total of all of it.

Great.

Then it shows the 10% deposit due.

Using my rudimentary math skills it becomes apparent that the 10% deposit due does not equal 10% of the total shown above. In fact they differ by a few hundred dollars.

The TA tried to explain that it is because it includes the Reassurance fee which makes no sense. They numbers just don't jive.

Anyone have a clue?:confused:

[Paulchili]

I am only guessing here - I think the insurance part is due in full + 10% of the cruise fare. Does that add up?

[loungeboy]

I am only guessing here - I think the insurance part is due in full + 10% of the cruise fare. Does that add up?

Thanks! Your response helped me figure it out.

The deposit is 10% of the cruise fare plus the total Reassurance fee.

The port charges and the insurance don't seem to be included in the calculation.

I knew I came to the right place.;)

[Paulchili]

Thanks! Your response helped me figure it out.

The deposit is 10% of the cruise fare plus the total Reassurance fee.

The port charges and the insurance don't seem to be included in the calculation.

I knew I came to the right place.;)

 

I am glad it got sorted out.

Enjoy your trip!

[lord of the seas]

Surely your TA should have been able to explain the charge.

[wripro]

I echo Lord of the Seas. If your TA couldn't explain that to you I would wonder what else he/she doesn't know.

[loungeboy]

I agree about the TA but it was kind of my own fault for emailing him at the end of the day on Friday instead of giving him a call. That just led to a hurried response and a "we'll talk on Monday". It wasn't anything urgent and I figured I could figure it out myself.

But yes my partner and I were just having this discussion. We use this travel agent who is tied to our silvery charge card (hint hint) and we find that we have yet to have a great experience with any of the TA's we have used with this service.

[wripro]

Loungeboy,

 

You don't need to use a TA tied to Amex. Any TA can get you the same benefits. At least any Ta who knows what he's doing.

[loungeboy]

Thanks wripro! Good to know!:)

[pjunction]

I always use my Plat Amex for direct bookings with my Personal Vacation Consultant at Silversea. What are the benefits and do I have to ask for them. Something tells me I have missed out on a few of them.

[wripro]

If you book directly with SS you cannot get the Amex PLatinum benefits ($300 shipboard credit plus a bottle of Dom Perignon). However any TA can get you those benefits if you pay with your platinum card.

[Wellseasoned]

Actually, if you book directly with Silversea, they DO give you the same benefits if you use the Platinum Amex. I have done this several times.

[wripro]

Then I stand corrected. Sorry!