UK travellers re fuel supplement

[cycle]

Has anyone who booked cruises before Dec managed to get fuel supplement removed.Phoned RCI today as we have 3 inside cabins booked on Voyager for July and am not happy to pay fuel supplement that now doesn't exist and get on board credit.I was given number to ring customer service on Mon and was told I had to speak with them.Has anyone managed to get this removed.I know we will spend far more on board but I resent giving RCI £210 for 8weeks before we travel -its actually 11 weeks as travel agent takes it earlier to ensure payment made on time to RCI .They will get it out of us by what we will spend on board but should not be done in this way.

[rool]

I am sure I have read on here that someone complained so persistantly that they removed it.

 

I am going to just use mine up booking a wine package as soon as I board rather than prepaying.

 

Whilst I don't agree with the way it has been done, and some other things I have experienced with RCI on my first ever cruise, I am not going to let an exchange rate dif or approx $30 spoil a €4000 holiday. I don't want the stress :)

[livylotte]

Has anyone who booked cruises before Dec managed to get fuel supplement removed.Phoned RCI today as we have 3 inside cabins booked on Voyager for July and am not happy to pay fuel supplement that now doesn't exist and get on board credit.I was given number to ring customer service on Mon and was told I had to speak with them.Has anyone managed to get this removed.I know we will spend far more on board but I resent giving RCI £210 for 8weeks before we travel -its actually 11 weeks as travel agent takes it earlier to ensure payment made on time to RCI .They will get it out of us by what we will spend on board but should not be done in this way.

 

Sorry, I can't help. I am in the same situation and would like to know the answer to this to. I am booked with a TA though so I would like to know RCI's stance before I go trying to get my supplement removed. I don't wan't OBC. We are not big spenders, don't like the casino, drink very little, actually love the free lemonade and will book my excursions before I sail.

[English Jane]

I was happy to accept the OBC - a couple of pictures, a couple of drinks, a bit of 'inch-by-inch' :D ... knowing it is all paid for upfront.

 

But that's just me.

[rool]

a bit of 'inch-by-inch' :D

 

 

 

:eek: Sorry, I didn't realise that was one of the services on board

[cycle]

For me it is the principle that UK customers are being treated differently as this hasn't happened to USA customers.I resent giving my hard earned money 11 weeks early and then get it back as OBC.We will spend alot more money but some people don't spend that much money and it is wrong to take it off us before when it is unnecessary.Customers booking now are not charged it.

[rool]

For me it is the principle that UK customers are being treated differently as this hasn't happened to USA customers.I resent giving my hard earned money 11 weeks early and then get it back as OBC.We will spend alot more money but some people don't spend that much money and it is wrong to take it off us before when it is unnecessary.Customers booking now are not charged it.

 

You're absolutely right but I find that once companies get your dough it's hard to get it back and I'm rather lazy..

 

I'm more inclined not to give companies who mess me around a second chance and I'm afraid RCI seem to fall into that category. There are plenty more boats in the sea :D

 

I'm not going to get worked up about it though and it's not going to spoil my holiday.

[setsail]

For me it is the principle that UK customers are being treated differently as this hasn't happened to USA customers.I resent giving my hard earned money 11 weeks early and then get it back as OBC.We will spend alot more money but some people don't spend that much money and it is wrong to take it off us before when it is unnecessary.Customers booking now are not charged it.

 

You will notice it says ANYwhere in the world,so would that make the Uk and USA the same.HMMMMMM

 

 

 

Fuel Supplement Information

December 5, 2008, Update

 

We have suspended our fuel supplement for Royal Caribbean International sailings that depart on or after January 1, 2009, anywhere in the world.

 

The decision reflects the recently sustained lower price of fuel.

 

Effective Monday, December 8, guests making new bookings for sailings that depart on or after January 1, 2009, will not be charged the fuel supplement.

 

Guests already booked on sailings that depart on or after January 1, 2009, will receive a refund of any fuel supplement paid, as follows:

 

 

Guests with existing bookings for sailings that depart on or after January 1, 2009, and who are now paid in full, will have the supplement automatically refunded to them in the form of an onboard credit during their sailing.

Guests with existing bookings for sailings that depart on or after January 1, 2009, and who are not yet paid in full, will have the supplement automatically removed from their outstanding balance.

 

We reserve the right to reinstate fuel supplement charges if the price of West Texas Intermediate fuel exceeds $65 per barrel, on the quarterly milestone dates mentioned in the company's October 24, 2008, press release.

 

We announced on October 24, 2008, that no fuel supplement would be charged for new bookings made on or after November 10, 2008, for sailings that depart on or after January 1, 2010, unless there is an upturn in fuel prices. Today's announcement does not affect those previous terms.

 

~~~~~~~~~~~

 

October 24, 2008, Update

 

Our fuel supplement will no longer apply to new Royal Caribbean International bookings made on or after November 10, 2008, anywhere in the world, for sailings that depart on or after January 1, 2010.

 

This decision takes into consideration the recent reductions in global fuel prices. We have also established specific guidelines that will determine whether fuel supplement refunds will be provided for sailings that begin in 2009 and later, which were booked prior to November 10, 2008, if fuel prices remain below a specific price threshold.

 

For 2009 sailings and 2010 sailings booked before November 10, 2008, we will determine on a quarterly basis whether fuel supplements will be refunded. Refunds, in the form of an onboard credit, will be provided if the closing price of West Texas Intermediate fuel is $65 or less, at the closing time of the New York Mercantile Exchange, two weeks prior to the beginning of the upcoming calendar quarter. When those conditions are met, an onboard credit will be provided to all guests on sailings that begin during the upcoming calendar quarter.

 

The dates on which the price of West Texas Intermediate fuel will be measured, and the quarters during which refunds could apply are:

 

Fuel Price Determination Date

Quarter of Possible Fuel Supplement Refunds

 

December 18, 2008

First quarter 2009

 

March 18, 2009

Second quarter 2009

 

June 17, 2009

Third quarter 2009

 

September 17, 2009

Fourth quarter 2009

 

December 18, 2009

First quarter 2010

 

March 18, 2010

Second quarter 2010

 

June 17, 2010

Third quarter 2010

 

September 17, 2010

Fourth quarter 2010

 

 

We will continue to closely monitor the movement of global fuel prices and recognize that an upturn in those prices could necessitate the reinstatement of a fuel supplement.

 

~~~~~~~~~~~

 

June 30, 2008, Update

 

As a result of ongoing record high fuel prices, bookings made on or after June 30, 2008, will be subject to a revised fuel supplement. The revised fuel supplement will apply to bookings made throughout the world on Royal Caribbean International.

 

For bookings made in United States and Canada:

For first and second guests in a stateroom, the fuel supplement will be $10 (U.S.D./CAN.) per-person, per-day, and no more than $140 (U.S.D./CAN.) per-person, per-cruise. Additional guests in a stateroom will be charged $5 (U.S.D./CAN.) per-person, per day, and no more than $70 (U.S.D./CAN.) per-person, per-cruise.

 

For bookings made in Europe, the Middle East and Africa:

For the purpose for converting certain European currencies, the amount of the fuel supplement for first and second guests in a stateroom - per-guest, per-day - appears in the left-hand column of the table below. The maximum amount of the fuel supplement for first and second guests in a stateroom - per-guest, per-sailing - appears in the right-hand column.

 

Fuel supplement for first and second guests in a stateroom - per-guest, per-day

Maximum for first and second guests in a stateroom - per-guest, per-sailing

 

GBP 5.00

GBP 70.00

 

EUR 6.50

EUR 91.00

 

USD 10.00

USD 140.00

 

CHF 10.00

CHF 140.00

 

DKK 48.00

DKK 672.00

 

SEK 60.00

SEK 840.00

 

NOK 52.00

NOK 728.00

 

 

Similarly, for the purpose for converting certain European currencies, the amount of the fuel supplement for additional guests in a stateroom - per-guest, per-day - appears in the left-hand column of the table below. The maximum amount of the fuel supplement for additional guests in a stateroom - per-guest, per-sailing - appears in the right-hand column.

 

Fuel supplement for additional guests in a stateroom - per-guest, per-day

Maximum for additional guests in a stateroom - per-guest, per-sailing

 

GBP 2.50

GBP 35.00

 

EUR 3.00

EUR 42.00

 

USD 5.00

USD 70.00

 

CHF 5.00

CHF 70.00

 

DKK 24.00

DKK 336.00

 

SEK 30.00

SEK 420.00

 

NOK 26.00

NOK 364.00

 

 

For bookings made in Latin America, the Caribbean, and the Asia-Pacific region:

For first and second guests in a stateroom, the fuel supplement will be $10 (U.S.D.) per-person, per-day, and no more than $140 (U.S.D.) per-person, per-cruise. Additional guests in a stateroom will be charged $5 (U.S.D.) per-person, per day, and no more than $70 (U.S.D.) per-person, per-cruise. [1]

 

 

 

Travel Agents are encouraged to visit the CruisingPower.com.website for further details and information on how the fuel supplement applies to group bookings.

 

[1] The fuel supplement is subject to government approval, where applicable.

 

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http://www.rccl.com build 091203

Sat Feb 21 07:20:29 EST 2009

[mickfoxland]

we paid our balance yesterday and found it removed from the balance,

we did phone up our TA (thomas c**k)in december and told them the fuel suppliment had been discontinued, otherwise i doubt they would have told us.

Jane do you want a hand spending your OBC. :D

[English Jane]

Mick - I have been meaning to tell you ....

 

We changed to the Bahamas - same sailing date - same cost(!).

Looks like it'll have to be another sailing.

 

Jane

:(

[mickfoxland]

Mick - I have been meaning to tell you ....

 

We changed to the Bahamas - same sailing date - same cost(!).

Looks like it'll have to be another sailing.

 

Jane

:(

WOW

that sounds a good deal

i'm off to Meadowhall now to see if we can get one like that

[Elizanessie]

You will notice it says ANYwhere in the world,so would that make the Uk and USA the same.HMMMMMM

 

 

 

Fuel Supplement Information

December 5, 2008, Update

 

We have suspended our fuel supplement for Royal Caribbean International sailings that depart on or after January 1, 2009, anywhere in the world.

 

The decision reflects the recently sustained lower price of fuel.

 

Effective Monday, December 8, guests making new bookings for sailings that depart on or after January 1, 2009, will not be charged the fuel supplement.

 

Guests already booked on sailings that depart on or after January 1, 2009, will receive a refund of any fuel supplement paid, as follows:

 

 

Guests with existing bookings for sailings that depart on or after January 1, 2009, and who are now paid in full, will have the supplement automatically refunded to them in the form of an onboard credit during their sailing.

Guests with existing bookings for sailings that depart on or after January 1, 2009, and who are not yet paid in full, will have the supplement automatically removed from their outstanding balance.

 

We reserve the right to reinstate fuel supplement charges if the price of West Texas Intermediate fuel exceeds $65 per barrel, on the quarterly milestone dates mentioned in the company's October 24, 2008, press release.

 

We announced on October 24, 2008, that no fuel supplement would be charged for new bookings made on or after November 10, 2008, for sailings that depart on or after January 1, 2010, unless there is an upturn in fuel prices. Today's announcement does not affect those previous terms.

 

~~~~~~~~~~~

 

October 24, 2008, Update

 

Our fuel supplement will no longer apply to new Royal Caribbean International bookings made on or after November 10, 2008, anywhere in the world, for sailings that depart on or after January 1, 2010.

 

This decision takes into consideration the recent reductions in global fuel prices. We have also established specific guidelines that will determine whether fuel supplement refunds will be provided for sailings that begin in 2009 and later, which were booked prior to November 10, 2008, if fuel prices remain below a specific price threshold.

 

For 2009 sailings and 2010 sailings booked before November 10, 2008, we will determine on a quarterly basis whether fuel supplements will be refunded. Refunds, in the form of an onboard credit, will be provided if the closing price of West Texas Intermediate fuel is $65 or less, at the closing time of the New York Mercantile Exchange, two weeks prior to the beginning of the upcoming calendar quarter. When those conditions are met, an onboard credit will be provided to all guests on sailings that begin during the upcoming calendar quarter.

 

The dates on which the price of West Texas Intermediate fuel will be measured, and the quarters during which refunds could apply are:

 

Fuel Price Determination Date

Quarter of Possible Fuel Supplement Refunds

 

December 18, 2008

First quarter 2009

 

March 18, 2009

Second quarter 2009

 

June 17, 2009

Third quarter 2009

 

September 17, 2009

Fourth quarter 2009

 

December 18, 2009

First quarter 2010

 

March 18, 2010

Second quarter 2010

 

June 17, 2010

Third quarter 2010

 

September 17, 2010

Fourth quarter 2010

 

 

We will continue to closely monitor the movement of global fuel prices and recognize that an upturn in those prices could necessitate the reinstatement of a fuel supplement.

 

~~~~~~~~~~~

 

June 30, 2008, Update

 

As a result of ongoing record high fuel prices, bookings made on or after June 30, 2008, will be subject to a revised fuel supplement. The revised fuel supplement will apply to bookings made throughout the world on Royal Caribbean International.

 

For bookings made in United States and Canada:

For first and second guests in a stateroom, the fuel supplement will be $10 (U.S.D./CAN.) per-person, per-day, and no more than $140 (U.S.D./CAN.) per-person, per-cruise. Additional guests in a stateroom will be charged $5 (U.S.D./CAN.) per-person, per day, and no more than $70 (U.S.D./CAN.) per-person, per-cruise.

 

For bookings made in Europe, the Middle East and Africa:

For the purpose for converting certain European currencies, the amount of the fuel supplement for first and second guests in a stateroom - per-guest, per-day - appears in the left-hand column of the table below. The maximum amount of the fuel supplement for first and second guests in a stateroom - per-guest, per-sailing - appears in the right-hand column.

 

Fuel supplement for first and second guests in a stateroom - per-guest, per-day

Maximum for first and second guests in a stateroom - per-guest, per-sailing

 

GBP 5.00

GBP 70.00

 

EUR 6.50

EUR 91.00

 

USD 10.00

USD 140.00

 

CHF 10.00

CHF 140.00

 

DKK 48.00

DKK 672.00

 

SEK 60.00

SEK 840.00

 

NOK 52.00

NOK 728.00

 

 

Similarly, for the purpose for converting certain European currencies, the amount of the fuel supplement for additional guests in a stateroom - per-guest, per-day - appears in the left-hand column of the table below. The maximum amount of the fuel supplement for additional guests in a stateroom - per-guest, per-sailing - appears in the right-hand column.

 

Fuel supplement for additional guests in a stateroom - per-guest, per-day

Maximum for additional guests in a stateroom - per-guest, per-sailing

 

GBP 2.50

GBP 35.00

 

EUR 3.00

EUR 42.00

 

USD 5.00

USD 70.00

 

CHF 5.00

CHF 70.00

 

DKK 24.00

DKK 336.00

 

SEK 30.00

SEK 420.00

 

NOK 26.00

NOK 364.00

 

 

For bookings made in Latin America, the Caribbean, and the Asia-Pacific region:

For first and second guests in a stateroom, the fuel supplement will be $10 (U.S.D.) per-person, per-day, and no more than $140 (U.S.D.) per-person, per-cruise. Additional guests in a stateroom will be charged $5 (U.S.D.) per-person, per day, and no more than $70 (U.S.D.) per-person, per-cruise. [1]

 

 

 

Travel Agents are encouraged to visit the CruisingPower.com.website for further details and information on how the fuel supplement applies to group bookings.

 

[1] The fuel supplement is subject to government approval, where applicable.

 

Quick Vacation Search

 

Choose any search option:

Sailings Cruisetours

 

 

Any Month February, 2009 March, 2009 April, 2009 May, 2009 June, 2009 July, 2009 August, 2009 September, 2009 October, 2009 November, 2009 December, 2009 January, 2010 February, 2010 March, 2010 April, 2010 May, 2010 June, 2010 July, 2010 August, 2010 September, 2010 October, 2010 November, 2010

Any Destination Alaska Asia Australia / New Zealand Bahamas Bermuda Canada / New England Caribbean Dubai/ Emirates Europe Hawaii Mexico Pacific Northwest Panama Canal Repositioning South America Transatlantic

Any Departure Port Baltimore, Maryland Barcelona, Spain Boston, Massachusetts Buenos Aires, Argentina Cape Liberty Cruise Port, New Jersey Civitavecchia (Rome), Italy Colon, Panama Copenhagen, Denmark Dubai, United Arab Emirates Fort Lauderdale, Florida Galveston, Texas Harwich, England Honolulu (Oahu), Hawaii Istanbul, Turkey Lisbon, Portugal Los Angeles, California Malaga, Spain Miami, Florida Norfolk, Virginia Oslo, Norway Perth (Fremantle), Australia Piraeus (Athens), Greece Port Canaveral, Florida San Diego, California San Francisco, California San Juan, Puerto Rico Santo Domingo, Dominican Republic Sao Paulo (Santos), Brazil Seattle, Washington Seward, Alaska Shanghai, China Singapore Southampton, England Stockholm, Sweden Sydney, Australia Tampa, Florida Valparaiso, Chile Vancouver, British Columbia Venice, Italy

Any Ship Adventure Of The Seas Brilliance Of The Seas Enchantment Of The Seas Explorer Of The Seas Freedom Of The Seas Grandeur Of The Seas Independence Of The Seas Jewel Of The Seas Legend Of The Seas Liberty Of The Seas Majesty Of The Seas Mariner Of The Seas Monarch Of The Seas Navigator Of The Seas Oasis Of The Seas Radiance Of The Seas Rhapsody Of The Seas Serenade Of The Seas Splendour Of The Seas Vision Of The Seas Voyager Of The Seas

 

 

Exclusive Rates:

What are Exclusive Rates?

To see if you qualify for these rates, select all that apply to you or someone in your stateroom (optional):

Age 55+

U.S. Military or Canadian Forces

 

Where do you live?:

Select a state or province Not Applicable Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland And Labrador Northwest Territories Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Yukon Territories

 

 

 

 

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Back to Top

 

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www.rccl.com build 091203

Sat Feb 21 07:20:29 EST 2009

 

Sorry but this info is incorrect for UK Cruisers,the correct info is on the UK website as in-

 

Fuel Supplement Information

December 18, 2008, Update

Further to our communication dated the 5th December 2008 regarding the suspension of the fuel supplement for all Royal Caribbean International sailings that depart on or after January 1, 2009; please be advised of the following important information:

 

Please note that ALL guests with existing bookings for sailings that depart on or after January 1, 2009, will now have the supplement automatically refunded to them in the form of an onboard credit during their sailing. Please be aware that this applies to both paid and unpaid bookings, the original holiday price therefore remains unchanged.

 

 

Please note that this decision has been made to facilitate a smoother reimbursement process for both our guests and trade partners.

[Elizanessie]

Has anyone who booked cruises before Dec managed to get fuel supplement removed.Phoned RCI today as we have 3 inside cabins booked on Voyager for July and am not happy to pay fuel supplement that now doesn't exist and get on board credit.I was given number to ring customer service on Mon and was told I had to speak with them.Has anyone managed to get this removed.I know we will spend far more on board but I resent giving RCI £210 for 8weeks before we travel -its actually 11 weeks as travel agent takes it earlier to ensure payment made on time to RCI .They will get it out of us by what we will spend on board but should not be done in this way.

 

RCCL UK wont remove your FS as you are booked through a TA, what you need to do is ask your TA to speak with OSU at RCCL UK and say you are not happy with the FS being on your boking and you wish it to be removed. If TA complains enough you might be lucky and get it removed.

[setsail]

Ok, thanks for that. Makes no difference though between US and UK, the fs is given back as a OBC.

[Elizanessie]

Ok, thanks for that. Makes no difference though between US and UK, the fs is given back as a OBC.

 

The difference is mainly the fact that UK Cruisers even when only paid deposit get the FS back as OBC ..unlike others who get it back as OBC only because they have made final payment.

[cruisinfanatic]

For me it is the principle that UK customers are being treated differently as this hasn't happened to USA customers.I resent giving my hard earned money 11 weeks early and then get it back as OBC.We will spend alot more money but some people don't spend that much money and it is wrong to take it off us before when it is unnecessary.Customers booking now are not charged it.

I resent RCL giving me a refund of the fuel surcharge instead of OBC for my upcoming Liberty cruise. Where can I complain!!!!

[mickfoxland]

The difference is mainly the fact that UK Cruisers even when only paid deposit get the FS back as OBC ..unlike others who get it back as OBC only because they have made final payment.

stange this

I got ours knocked off the balance total?

all I did was phone Thomas C**k , they knocked it off

paid it yesterday, and being a Yorkshireman, I double checked it was off

[Elizanessie]

stange this

i got ours knocked off the balance total?

al i did was phone thomas c**k , they knocked it off

paid it yesterday, and being a Yorkshireman, i double checked it was off

 

Yes it can be removed ...others have posted on other UK threads that they have got it removed also. "Ask and you shall recieve" comes to mind ;) But not many UK Cruisers know about this site and know whats what with regard to the FS-OBC.

[cycle]

Just updating my situation regarding fuel supplement and OBC.I phoned RCI this morning and explained I was unhappy with the situation but found the girl I was speaking to quite rude and not a great representative for her employers.Because I booked with a travel agent she would not deal with my complaint.I then phoned the travel agent who advised me to send her an email explaining my issues and she then passed this on to RCI.My travel agent then followed this up this afternoon with a phone call and I have been told that the fuel supplement has now been deducted so a little time spent on this has been successful.Hope if anyone else who feels the same and tries to get it removed is also successive.

[VeronicaS]

Our FS has been removed from our balance for our July cruise.....as Liz has posted...."ask and you shall receive";)....just happened to mention it on a phone call to RCI UK a few days ago when I was ringing on another matter and was told it was no problem to get it removed and received an email confirmimg shortly after the call.

[chrob]

I had our fuel surcharge removed before paying our final balance - but it took a lot of phone calls to our on line travel agent and also to RCCL.

 

Was not easy but worth it in the end. It can be done if you persevere and don't take 'no' for an answer.

[earn]

We had FS removed. Not too difficult. Sent E mail to RCI asking if they would let the TA know the situation. One call to TA, and it was taken off the final payment.

[nellydean]

we didn't realise we were getting it back until we phoned up to add our daughter to our cabin, but as we got £400 each off as a price drop, I am not going to complain too loud in case they come back and say it was a mistake!

 

I understand the complaint, but we spend quite a lot onboard and don't have a problem with it - but maybe I'll wait and see what the pound does against the dollar before we sail in August...

[uktraveller]

I've posted on earlier threads that I've had the fuel supplement removed from our final balance. We have booked direct with RCCL, so can't comment on bookings through TAs.... I simply e-mailed them and politely pointed out that I wasn't happy to pay it up front and then get it back as obc......and they replied very promptly telling me it had been removed.

[Costafox]

I also got the FS removed from my account - I booked direct with RCL and after a phone call followed up with an e mail, I received a confirmation by return that it had been removed.

 

Gill