MsSoCalCruiser

I am so sorry that happened to you and I hope you are doing better. It does sound like things were totally messed up. The next time though ask someone in the Buffet if they can help you. I have had to ask before and they did help me. I know that won’t be of much help now but maybe the next cruise if you do need help. Take care.

This is exactly the way that I understood it.

Why is Horizon Court not wheelchair friendly? That doesn’t sound good. Please share what happened with the “Goat Rope-Total Disaster”.

Thank you! That would be amazing!

I probably spent an hour on the phone with a Customer Service Rep and a Supervisor but both employees did not really know what was going on or how to handle. I was upset receiving the email at 6:15 PM on a Friday night and it telling me that I had to deal with it by Monday or lose the $200 per person deposit. My amazing Princess CVP does not work the weekends so Saturday I emailed Jen Wright. I did not expect a response on a Saturday, but I received one within minutes. Ms. Wright answered every question I had asked and she was very nice while doing it. I emailed Ms. Wright again on Sunday and again within minutes my problem was taken care of. She has been wonderful to work with and I really appreciate her.

When I received the error message, I figured it would just get canceled and maybe they would offer a $50 onboard credit for your next cruise or something like that. Like I said before, I thought it was legit when we booked the offer and I am very pleased with the offer of an inside cabin.

I always go to the Crown Grill on embarkation evening too. The reason I go then is because after a few days on a cruise I start to get full and I want to go hungry. 😂

They apologized for the error and changed it to an inside cabin. I think that was fair, do you?

The Greenland offer showed Casino offer and it was for an obstructed ocean view or an interior. It looked legit to me. What you’re talking about is on a different thread.

Oh, I know it won’t compare. I remember exactly how limited it was and having food allergies makes it even more limited for me. But I am really excited to be going to Greenland even if it is on the Emerald and not a Royal class ship.

Once I wrote that I wanted a side of bacon.

@dog I really want to thank you again for sharing this info. Because of you we are going to Greenland. I never knew that Greenland was on my bucket list until I watched a YouTube video after reading your post. It looks beautiful! I don’t even care if I’m in an inside cabin. I hope to meet you someday at a CC function.

I have received that exact same offer before.

@Cruise Raider thank you so much. That does look nice. I have only sailed the Royal class ships for the last several years and I love shiny and new😂

We love the specialty dining venues. This photo was taken several years ago, pre-pandemic. I wish I had photos of when we went to the Crown Grill last year on the Discovery because it was also wonderful.