I also sent an email to the email address listed in this thread. I mentioned the last 2 phone calls that I had made to Princess. These were to my casino rep who had to transfer me to the OceanReady department. He stayed on the call so he could listen. He ended up breaking into the conversation because he couldn't believe how badly they were handling the reason for my call. Yesterday, I received a phone call from Princess. Janet, the woman who called me, reassured me that the upper levels of Princess are fully aware of how badly the outsourcing is working. Now, as to how quickly they will fix this issue, we'll just have to wait and see. I'm just happy they know.