I also am frustrated by the people on the other end of the line at celebrity. I do use a TA for that reason. I am totally capable of researching and booking by myself but here and there my travel agent has advocated for me and this was priceless. Yesterday, I called for information on my Galapagos trip and was given all incorrect information. The connection was poor and the person was extremely hard to understand. I think she was sick. I also chose the option when I called that I was working with a travel agent. I wonder if they send you to lower level, people because they don’t make much money on you if you booked through a TA. I know good help is hard to find, but I look at their employment site all the time (because I would love that job)and never see them advertise. I assume they just go off shore for cheap labor.