I think NCL has stopped gift cards. If they haven't - fair warning - don't get one. Actually I won one in an NCL sweepstakes in 2019. To make a long story short I am unable to apply any of the money $1000.00 to any cruises. An NCL person told me to send in a certified letter to the company which I did over 2 months ago and no response. I was told to send in a request to NCL and get a case # which I did. It took them exactly 30 days to get back with me. They asked some questions and I responded. When I couldn't find the exact date I received the card they said they could no longer help me. Then I found the date and the original letter for winning the sweepstakes and forwarded that to the agent who had replied to me. I followed that up with an email asking if they have all the information they need and no response. I don't know what else to do. I call the number on the card which only gives a balance, no options for talking to anyone, and the money is there.
Very sad business operations with NCL right now. Any suggestions?