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bEwAbG

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  1. She's in her mid-60s. I think this was all just part of succession planning and making a change in direction coming out of the pandemic before she retires. I know of at least two other businesses that have done the same thing: kept a leader who was ready to retire just as the pandemic was hitting. In both cases, the leaders were past ready to leave when all was said and done.
  2. Celebrity has the family veranda on M-Class ships that might work but otherwise people who want to spread out generally do it in two cabins. https://www.cruisecritic.com/articles/best-family-friendly-cruise-ship-cabins
  3. X rolled out Evening Chic in 2015 and jeans have been fine per the dress code since that time.
  4. RIP to the poster who would by now have mentioned his designer Kirkland jeans.
  5. Re: the timing of refunds, taking money is always a lot faster than giving it back but what the customer never sees is that it actually takes a few days for the money to get to the business. The authorization is instantaneous, and that's what you see on your card, but the settlement where cash goes into the bank happens a few days after that. When it's going back out the door, you have to have various approvals to even send the money, then the accounts payable office would do the actual refund transactions, and then there are banks involved in those transactions that each need time to settle up with the other. Add in that any given company is likely not doing check runs every day and it does add up. One company I worked for (as a flunky) had a lot of this automated, but if I processed your refund today, it wouldn't go to the next step immediately but in a batch overnight. And if I was processing it after a certain time, it would go in a batch two days later. And then those batches all got slotted into various check runs so it could take four or five business days even with everything working exactly right and assuming that the necessary approvals are done immediately. And that's been my experience at places that are run much better than Celebrity.
  6. Flunky is the right term for the first-level person that was assigned to break the news. Someone with more finesse, and more importantly, knowledge to explain what happened, should have been the one to deal with the situation. I don't see how it's a pejorative to say someone who is basically given limited information and zero ability to adequately address the situation is anything but a flunky. It's poor customer service all around, especially when you know more about the company's operations than the person charged with kicking you out of a room.
  7. I'm sure OP wants the medical report as proof that there was treatment done as well as what they did. Not for diagnostic purposes on what is the last day of the cruise for them. Always wise to build a documentation case should something abnormal happen, including making employees put in writing what they tell you to your face. And of course if there are later insurance claims, this will likely also be necessary for reimbursements.
  8. Celebrity still markets the Solarium as an adults-only space yet on individual ships they're adopting a policy to allow kids in during what many consider prime hours. How are you supposed to "vote with your wallet" if what they advertise is not what they really offer? I'm always amazed at people who are perfectly fine with a company selling one thing but providing another. The kids are already allowed to monopolize the outdoor pools and hot tubs all day, every day. Why anyone would be OK with that spilling into what is supposed to be a tranquil area is beyond me. I go to the Solarium at that time precisely because many people start packing up and head to their rooms in the afternoon so they can nap or get ready for dinner. If it has to be used by families at all, I agree with doing it later in the evening (once the sun goes down) or keeping it as it has been for many years: only during inclement or cold weather for limited hours, not for those hours every day.
  9. The employees know you're on for however many days and often treat requests based on their own timeline and convenience. Almost like "island time" in certain parts of the world. Doesn't help when you're already aggravated. Don't leave the ship without what you need because it's that much harder when you're not on board. I would give them until tomorrow morning at most and then run it up the chain. You could also leave a comment on the app, right? I've read that those get seen by higher ups sooner rather than later. Don't write a diatribe about all you've been through. Just say you were promised the doctor's report and it wasn't delivered.
  10. Honestly, I would consider HoHo in London to be a waste of time. It's an easy city to get around, but the buses sit in traffic a lot. Look into taking walking tours if you're mobile.
  11. The phone agents are often the last to know. I'd take them if you want to guarantee you'll have them. Who knows with Celebrity anymore. They're making constant changes with zero warning.
  12. The upgrade fairy became scarce when X started using the Move Up program. Most likely someone from a lower level is going to pay to move to that verandah, and the guarantees will get assigned a room in the class they booked.
  13. OP starts a version of this same thread every few months. The answer is always the same (not likely). They were having to give away rooms during the recent seasons in the Mexican Riviera. Not a good business model when there are other destinations that sell a lot better for them.
  14. Maybe your son could take a friend. Offer to pay since you'd be paying anyway but that way you save a little by only paying for two versus the single supplement.
  15. Anything over 7 days is going to attract people who have the time to do it (mainly older folks). That's going to be true on all cruise lines. Princess, HAL, and Celebrity all attract similar demographics as they are all similar products. I think you will need to really assess your priorities. If the goal is to see new ports, then weigh that against sailing with older cruisers. I'm not sure why the age of the crowd should really influence things, unless your goal is to party all night, every night (which, frankly, you're not often going to find on Celebrity, either, unless it's a very short booze cruise). One thing to consider is if a cruise line has a ship sailing from San Juan instead of Florida--you might can find Southern Caribbean with a shorter itinerary. Virgin is doing that with their newest ship this season.
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