Lyndonn

Enjoy your cruise…keep an open eye out for the Aurora Borealis (Northern Lights)…the timing may just be right. 😃 we saw the lights near Iceland around the end of August.

I agree, it was grossly mishandled. The sad thing is there may still be people that do not know their booking has been changed or the deadline date to respond. Jen reached out to all that inquired and is trying to do right. I read somewhere a post that Jen said she would still honor booking options past today, May 6th.

Yes, Princess is being fair…I have no complaints for Princess trying to make a wrong right for their customers. Even though we opted not to go under the revised terms, Princess still made it right for us too.

I saw the Greenland cruise offer on Apr 30th and it was titled a Prestige Casino offer. At that time the staterooms offered for the Casino free offer was Balcony, ocean view and interior…subject to available. Also, shown was a reduced price of something like $1250 pp for a mini suite and a full suite was offered at around $2450 pp. the Prestige offer looked very appealing to us and what sold us to book under the non-refundable deposit terms of $200 pp was that the offer included Princess Plus package too. I did not see the Star Princess free offer pop up until the following day of May 1st and was nothing was stated about that offer was a Casino offer…but it did look strange with offering free mini-suite rooms with Princess Premier pkg. I’ve never seen that generous of a free package…so, I had my doubts. We did book the Greenland cruise and when we received the letter from Jen dated May 3rd (same letter went out for both cruises) that the offer was an error, however tgey would honor the offer but in a interior room with no Plus packages included. Since we did not want an interior stateroom we decided to cancel and get our money back while we still could without penalty. We have been cruising over 30 years with Princess and I’ve never seen such an error…it even crossed my mind that there may have been a disgruntled employee causing chaos for Princess. If so, I’m sad to see that happen and respect the way Princess is handling the problem.

Expand the above post to see what I posted and was written on our invoice for the Greenland cruise. There was no doubt that this was a legit Casino offer.

I’ve received Casino offers in the past and have booked them online. The following was listed on the invoice for the Casino offer for the Greenland cruise. Why would I think this offer was not legit with this specific language was included in our paid invoice for the cruise. See below: “Payment Details Booking is paid in full. Complimentary stateroom cruise offers are non-transferable. Invited guest must sail or full cruise fare will be applied to other guests sailing in the cabin. Casino offers are not combinable. Taxes, Fees & Port Expenses are the responsibility of the guest and not included in this offer. A non-refundable deposit of $200 per guest is required at the time of booking (applies to first two guests in stateroom only). Deposit will be returned to guest as onboard credit on folio. In the event of cancellation, the non-refundable $200 per guest deposit will be held as a cancel fee and is in addition to the cancellation schedule outlined on the booking confirmation. This non-refundable deposit may not be claimed for reimbursement through Princess Vacation Protection. CANCELLATION SCHEDULE Date Fee 14-May-24 25.0 % of Total Charges 29-May-24 50.0 % of Total Charges Date Fee 12-Jun-24 75.0 % of Total Charges 12-Jul-24 100.0 % of Total Charges”

Why would we think it’s a computer glitch when in the past there have been Casino free offerings? This offer was no different than the previous Casino offers. For those of us that booked and received a booking number and invoice. It stated on the invoice the terms for the complimentary casino booking…that was no computer glitch. I’m not mad at anyone…but, I know what I saw and paid for…obviously you did not book.

We’re elite and in the past we would call Room Service to swap out the items in the mini bar? Is there now a charge to do this? TIA

Since the cruise was a Casino offer at 0 there is no interest for a TA to book or take over the booking from Princess for someone.

I saw the Casino offer for the Emerald upon signing into my Princess Cruises account and that’s when I booked the cruise online at their website. As I mentioned earlier, we have received free casino cruise offers in the past…so, I thought it was a valid offer. All the boxes were checked for us …so, we booked the cruise. I had no knowledge of the CC conversations until after I had booked.

Nor do I want to be argumentative…but when booking the free offer, there were conditions attached of paying the $200 pp non-refundable deposit, which would revert to OBC upon embarkation. So, there were risks when booking, it was not totally free. Then to receive an email that Princess is not going to honor their offer is disappointing. We have been cruising with Princess for over 30 years and we have been offered Casino offers in the past….so, I had faith that this was a valid offer because it was titled Prestige Casino Offer. I thought this must have been sent out to select people…not the general public. So yes I thought this was a valid offer…but, now I have lost faith in knowing what is a valid offer from Princess. I respect your opinions and wish to take this no further. We’re all disappointed and how it was handled.

Princess should have included a reference code on the letter they sent out so that when we called Princess, per their instructions the Agent would be able to look up the details as to the options offered….but, no the did not resulting in the Agents clueless as what this is all about and waisting our time.

I do not think so….the Bait, an offer for a free cruise with Princess plus…the Switch…changing their offer and now if you want to go it will cost you more if you want to keep the category you booked and pay the fees per their terms. Plus, they took away the Princess Plus and changed the OBC from $200 pp to $100 pp. I would not have booked the cruise under that offer…so I was Baited and Switch. Plus, only giving a 3 day lead time or the deposit was non- refundable.

We had an ocean view room booked and paid all the fees per their terms. When we received the same letter today, we decided to cancel because we did not want an interior room, plus we were loosing the Princess plus and the OBC. It felt like a “BAIT AND SWITCH” scam! I sent off a complaint email to Customer Relations, Jan Swartz, Jon Padgett.

Last night we saw a -0- offer for 17 night Boston/Greenland/Boston for Aug 2024 on the Emerald Princess, includes Princess plus too, same terms $200 pp deposit refundable upon embarking. We booked the cruise!

I tried the web version too and I still received the same error codes when trying to check in my husband. Thanks for your reply.

I have downloaded the new Princess App and I'm trying to become Ocean Ready by checking-in for myself and husband, however I keep getting an error code for my husband, resulting in being unable to complete our Ocean Ready booking. I've called Princess 5 times, with long holds and my problem is still not resolved. I've asked that this be elevated to their Tech Dept and the problem still exists. What happens if we show up at the pier without being Ocean Ready? This is frustrating. Thank you in advance

The Hilton Rome airport is connected to the airport and an easy walk. Only transportation that is needed is to the pier which is about a hour away.

My same thought too. 😃

I booked my cruise online, so I do not have a TA or Princess Rep. I was planning on adding the transfer on to my online booking.

I will be arriving in Rome as well and plan on staying at the Hilton Rome airport, arriving the day before the cruise departure. Thanks for sharing your instructions and contact numbers for the transfer meeting area at the Rome airport.

How do I book a Princess pre-cruise transfer to the ship if I’m arriving the day prior to sailing? It appears Princess wants arriving flight info for the airport to ship transfer. thank you

Is Princess Cruises chats using AI? It appears that my chats go no where and can take a long time between responses. Real people or AI? I sure miss the pre-pandemic days.

Has Princess Cruises eliminated the Courtesy Hold option with their online booking? thank you

Will recent bookings made under the original Plus Package be grandfathered to the New Plus Package? TIA