Jump to content
Cruise Critic Community

nbsjcruiser

Members
  • Content Count

    5,706
  • Joined

About nbsjcruiser

  • Rank
    5,000+ Club

About Me

  • Location
    Saint John, New Brunswick
  • Interests
    laying on the beach
  • Favorite Cruise Line(s)
    RCI
  • Favorite Cruise Destination Or Port of Call
    eastern caribbean

Recent Profile Visitors

520 profile views
  1. They're not meant to be self protecting. They're meant to reduce the rate of infection by reducing the chances that you might spread it to others. By wearing a mask you reduce the fine droplets you might spread should you sneeze or cough. You're making the virus harder to replicate itself to others should you get sick.
  2. Not only that but it is much more infectious. A person with Flu will spread it to one in 4 people on average. Someone with Covid spreads it to 2.5 people on average. Much more infectious and deadly. Anyone comparing flu to this is not paying attention or is wilfully ignorant. Common seasonal flu has never killed 120K people in the US in under 3 months.
  3. I don't get it either. The first few times you wear it you feel awkward and strange but after you realize you're not alone, its not so bad. The sad thing is that wearing a mask protects others from you more than it protects you from others. If wearing a mask was a self protecting thing, more people would wear them. What does that say about society's view of their fellow citizens?
  4. This is the point that hits home to me as well. Everyone's comfort level is different, I get that, but until the cruise lines can adequately layout their process for what they will do in case of a breakout, I wouldn't step foot on a cruise. What's the plan when the Diamond Princess has a breakout again? They just gonna float around the ocean aimlessly hoping a port somewhere will take them in? Am I going to be stuck on a cruise ship for 3 or 4 weeks, locked in my room? Will my insurance cover me if any of this happens? Until I get an answer that satisfies me to these questions, cruising is not on my radar. Even if there is a vaccine I'll need these questions answered. There will be too many irrational people who will not vaccine and so the risk of getting abandoned on a ship will always be there unless they deny boarding to people who do not vaccine. The cruise lines have lost a lot of my trust and faith these last months and I'm not about to simply pick up where I left off. I don't trust that they have anyone's interests at heart other than their own so they have a long way to go before I'll put any faith in their ability to provide a good vacation product while at the same time protecting the well being of me and my family.
  5. agreed. We'd have to fly to a port, get on a ship and then sail to a private island, basically a glorified resort. If I was going to do that I'd much rather just fly to a resort. At least I skip the part where I'm jammed on to a ship with 3 or 4 thousand people, a perfect breeding ground for Covid. Nope. Not me. At least once I hit the resort I wont be nickeled and dimed to death.
  6. Solid point and I should point out, once cruising starts I think many will be hesitant to jump right back in. We've taken about 30 cruises in just under 20 years. We both enjoy it immensely but even we have to admit we're at least 18 months away from even considering cruising again. Watching the virus being treated like a minor inconvenience in many parts of the US combined with the lies coming out of the US Government is keeping us home for at least the next 18 months. We've even cancelled our annual Florida Fall getaway that we've taken for 5 years now because apart from it being dangerous to our health, we just can't trust the information coming from the sources that should be trustworthy.
  7. Princess is claiming this but it is absolute BS. THEY STOPPED THE REFUNDS IN EARLY MARCH!! I've been saying this on multiple posts on cruise critic for a couple of weeks now. This is not 1820, its 2020. They have world class transaction software and hardware. If they're in the cloud they can order more hardware like you or I can order a pizza only it will probably arrive quicker than your pizza. In early to mid March when it became apparent nobody would be cruising for a while Princess (and other lines) stepped in and stopped all refunds. Why? Perhaps they felt that after a brief respite, things would pass and return to normal but the more likely reason is that they were playing balance sheet gymnastics by using our money to help float them for a few months. I've been in the IT industry for over 20 years. I've dealt with transaction systems from the operating system level. Companies do not have people sitting at desks processing transactions one at a time. This is not a Charles Dickens Counting House. To believe they do is utter nonsense and each and every one of us has been lied to repeatedly over the last few weeks. This is why I've been so alarmed with their actions. It speaks to their tone deaf response to this pandemic and also lays the groundwork for how they will behave in the future. Before anyone steps foot on another cruise you all better make sure you do your homework. If this affair has taught us anything its that all cruise lines priority starts with their bottom line first. Your loyalty programs, health, safety, money - they all get in line NEXT.
  8. OK, so my refund showed up Monday finally. Here's what I did to speed things along: Sent an email to: customerrelations@princesscruises.com, csteinke@princesscruises.com, lwarren@princess.com, jswartz@princesscruises.com. Make sure the subject line of your email is something positive to entice them to read it. "Status of my refund" will get it redirected to email hell but "Why Princess is my favourite line" will undoubtedly suck someone in to read it. They need all the good news they can get right about now. Make sure your contact info is in the email and ask for a call back, not an email response. Send a follow up email at least twice a day asking for a response and telling them you haven't received one yet. Princess President's office did call me eventually. Call your credit card company and tell them the dates that you sent emails or called and received no response. Challenge the charge because of the lack of response. Wait. My cc company (Capital One) said they would give Princess 7 days to respond and after 7 days if no response was received, the charge would be removed from my card pending further investigation which could take 50 days. Meanwhile, on those 50 days the charge is not on your card. Monday I received a call from Princess telling me that my refund had been released - exactly 7 days after my call to the cc company. They called today and told my wife that although they were refunding in chronological order, they wanted me to know they refunded ours in part to ease our concerns from the multiple emails. I'm sure a call from the CC company helped as well. Keep on them and don't forget, they started this mess when they stopped the refunds. Don't take any pity on them because they're busy. That's nonsense. We've taken 29 cruises, many on Princess and RCI. This refund affair has affected cruisers on many cruise lines. For us its left a very bad taste in our mouths and I don't think we're alone when I say that our attitude towards cruising may be irreparably changed. I think we all found out how much the loyalty program really means to the cruise lines when push comes to shove.
  9. Adding to this complexity, cruise lines are dragging their feet refunding money to passengers. The only way I would ever book a cruise a year out now would be if it was a $25 deposit. Low enough that I could care less if my deposit was lost. If cruise lines want people to continue to book as they had in the past, two things will need to happen before I will book. I'll need an Escrow Agent to take my deposit so that I can be assured there wont be any shenanigans with deposits ever again AND the cruise lines will have to update their cancellation policies to allow cancellation with full refund as late as 30 days before sailing. Other than that, I'll be booking last minute cruises from now on. Every year we spend 4-5 weeks in Florida and we always book a cruise well before leaving for Florida. There will be no more of that. I'll book when I'm down there from now on and only after a vaccine has been found or if there is a viable anti-viral treatment. Cruising has changed forever, I have as well. I'm no longer going to be as trustworthy with my hard earned dollars and while I never put a whole lot of stock in the loyalty programs of cruise lines, now I realize that they border on the farcical. The cruise lines made things so much worse for themselves after the pandemic but as I said in my letter to the Princess Executives, you don't crap where you eat.
  10. In truth the cruiselines always reserved the right to do this and we've seen drastic changes many times in the past. For example, hurricane season frequently results in changes. I've seen Eastern Caribbean cruises suddenly change to Western cruises. Its another bit of complexity that will make cruising in the short term a little more erratic and unpredictable. We've taken 29 cruises in 20 years. Number 30 is a long way off at this point.
  11. In my mind the refit of the filters is window dressing and not much more. Will it help? Well, it wont hurt but if 20 people get on a ship with Coronavirus, all the filters in the world aren't going to stop them spreading it. What's the one common thing about all cruise ships? Lineups. Lineup for dinner, lineup at the buffet, lineup to get off the ship, lineup to get on the ship, lineup at the pool bar for a drink, lineup along the railings for sailaway, lineup for that can't miss "free draw" at the Effy sale and on and on. Those 20 people are going to be those lineups with other passengers. Cruising is going to be a difficult thing for me to commit to without a vaccine or a viable anti-viral treatment. Cramming thousands of people together in a modified torpedo tube still brings hazards that no filter is going to fix and adding to the complexity will be, what happens when there is an outbreak on a ship? Will I be floating around the ocean for 2 months, locked in my room as people drop like flies? Not to mention getting my money back should I or the cruiseline cancel. I just finished a 2.5 month battle with Princess. From a purely financial point of view, I may need some sort of Escrow Client if I'm going to commit thousands to a cruise that may not happen.
  12. Our refund was from a cruise we cancelled on March 16
  13. OK, so my refund showed up today finally. Here's what I did to speed things along: Sent an email to: customerrelations@princesscruises.com, csteinke@princesscruises.com, lwarren@princess.com, jswartz@princesscruises.com. Make sure the subject line of your email is something positive to entice them to read it. "Status of my refund" will get it redirected to email hell but "Why Princess is my favourite line" will undoubtedly suck someone in to read it. They need all the good news they can get right about now. Make sure your contact info is in the email and ask for a call back, not an email response. Send a follow up email at least twice a day asking for a response and telling them you haven't received one yet. Princess President's office did call me eventually. Call your credit card company and tell them the dates that you sent emails or called and received no response. Challenge the charge because of the lack of response. Wait. My cc company said they would give Princess 7 days to respond and after 7 days if no response was received, the charge would be removed from my card pending further investigation which could take 50 days. Meanwhile, on those 50 days the charge is not on your card. Today I received a call from Princess telling me that my refund had been released - exactly 7 days after my call to the cc company. They called today and told my wife that although they were refunding in chronological order, they wanted me to know they refunded ours in part to ease our concerns from the multiple emails. I'm sure a call from the CC company helped as well. Don't give up folks - keep on them and don't forget, they started this mess when they stopped the refunds. Don't take any pity on them because they're busy. That's nonsense.
×
×
  • Create New...