Can you click on order history? It should show the order there.
If you don’t see it. Go back to the old App. You can see history there too.
Yes, this did happen to me. I ordered before the $10 charge.
About a month before dailing, this OCT, it only showed my DH had ordered the OM. So, I had to order mine. I paid $10.
I Know both were ordered originally with no fee! I have a screenshot! But, not important enough to bother.
Funny thing. They shipped separately, mine from Japan and his from Singapore about 2 days apart.
If you don’t have a history, then your order disappeared like mine.