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About CCWineLover

  • Rank
    Cool Cruiser

About Me

  • Location
    Paso Robles, CA
  • Interests
    Travel, History, Wine, Craft Beer, Genealogy, Golf, other Sports
  • Favorite Cruise Line(s)
    Viking Ocean
  • Favorite Cruise Destination Or Port of Call
    Baltics, Stockholm, Amsterdam

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876 profile views
  1. Two things. Regarding the refund. The $500pp deposit that had initially been on our credit card is still outstanding, but I was expecting that. The big amount $15K that had been paid out of our checking account to get the 3.3% discount is what came back in one day. I'm not worried about the credit card refund - it will come. Second. We got a detailed confirmation receipt of the cancelled cruise and amounts that would be refunded to each source. We also got the confirmation that the $100pp penalty would be given back as a FCC. I was completely surprised and a totally satisfied with the swiftness and documentation of the cancellation process.
  2. They certainly are not dragging their feet! We opted for the 100 % cash for the cruise we cancelled just yesterday and today we have the money credited to our account. One day turnaround. So there is cash in Viking somewhere!
  3. So I am absolutely stunned! Given so many people have had horrible refund experiences with Viking, my expectations were quite low. We cancelled our Rome to Miami Oct cruise officially on June 4 - and here this morning on June 5, we have the refund credited to our account! ONE DAY !! We must be incredibly lucky.
  4. Agreed !! (Also spent lots of time with databases and queries)
  5. Thank you Dukefan. I heartily agree. Actually, even CruiseCritic recommends the format that includes all you mentioned. It makes it so much easier to look for specific itineraries you might be interested in reading about. Just a date and a ship name doesn't tell you much (like the one just posted for Jupiter June 26, 2021). A good example is: Viking Jupiter - May 23, 2021 - Homelands. Another optional addition is the departure and arrival ports which then gives people complete information. For instance: Viking Venus - July 12, 2021 - Into the Midnight Sun London-Bergen
  6. 2020 ? Perhaps you mean 2021 or 2022. I doubt things will settle by Sept 2020, but perhaps by Sept 2021. Also - since this is an international forum, people are not always certain which date format you are using. Better to just say "January" or "February"
  7. As someone said, they were likely not trying to ruin/frustrate people but instead trying to "flatten the curve" and not get overwhelmed by so many cancellations at one time.
  8. You were SO right, Peregrina !! They seem to be doing 2 months of cancellations at a time. That means that about end of July we could get September/October cancellations.
  9. It just amazes me how Viking is totally contradictory in the way they handle things. We tried to do the same thing and apply a voucher to a cruise we had already booked in the future - and were told several times that the voucher could ONLY be used on a brand new booking, so we weren't allowed to do that. They even pointed to the language in the Viking statements about the use of vouchers that does indeed say "NEW BOOKINGS". They also said there is no refund of the differences if you don't spend the whole voucher. So difficult to figure out what is true and what is not. If you are successful in actually doing this, let us know. Viking seems to say totally different things depending on who you talk to.
  10. Oh- I am sorry to report that our voucher experience recently was almost identical to mhb1757 (above). We don't have a bad experience, nor did we have to deal with the many issues that many of you had. I almost feel guilty, given all the mess you all went through. I guess that we were just lucky, but it went so smoothly I was actually a little suspicious. Never spoke to Viking though - our TA did all that.
  11. Hi Peregrina - I must be confused. I thought you had to apply a voucher to a brand new booking, not one that was booked (without a voucher) but still had a deposit down and payment not due for quite awhile. How would you book a regular future cruise then - and apply the voucher many months later? Wouldn't Viking say you were apply it to an existing booking, not a new booking. Our TA told us we had to apply the voucher at time of booking (happened to be 15 months away), even though any additional fees weren't due until 6 months from departure. Again - it is likely the case of different rules apply to different people and different scenarios. No consistency or guidelines.
  12. Yes - I fully agree with you and that is what I had always understood. And that is why I have been somewhat surprised to read on cruise critic several posts whereby people are having their insurance (not cancel for any reason) cover their other costs than the cruise when Viking cancels. After hearing these, I thought and hoped perhaps I had missed something. But yes, each policy is specific but every policy I have examined has the same restrictions on non-payout for terrorism and pandemics.
  13. Interesting. Even though Viking did the cancellation of our June cruise, the insurance company would not cover our air, airbnb, and more - as I said, because they don't cover COVID 19 even if the cruise line is the one who cancelled.
  14. What trip insurance from 3rd party do you have? Is it cancel for any reason? Reason I ask is that we got insurance via InsureMyTrip and our Viking cruise was cancelled, but we cannot get anything back (cruise isn't the issue since Viking gets it back for us). Our issue is can't get airfare back or Airbnb back. They say COVID is not covered else all insurance carriers would be out of business.
  15. So glad to have had the chance Andy, to read your informative and inspirational posts! You truly are a glass totally FULL person - much appreciated! What an experience ! onthejourney - wow - I had been thinking often during these last months of CV about The Andromeda Strain !
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