By chance was it the "Columbia Coffee Experience" in Cartagena you complained about? Everyone was complaining and I took it to Guest Relations as soon as I returned to the ship. They inturn messaged Shore Excursions. Took a few days to hear back, said would be looked into and again waited a few more days and got a voice mail one day saying I wouldn't get a refund. At that point,my temper flared and went immediately to shore excursioss. Seeing I was so annoyed, they offered me 20//% refund which was not good enough! So, addressing it immediately didn't help and I did tell them I would be contacting Azamara when I got home. Obviously, I am getting nowhere and their lack of response is infuriating to me.