Anything less than a full refund is unacceptable for this situation. A FCC is a joke! After all of the aggravation, why would they want to do another HAL cruise???
I too am close to being done with HAL because of their customer service, or should I say lac of. I had a problem with my perks. I got absolutely no where with them even though I showed them a print out.
When you go to the desk with an issue, it should be resolved. Not for me! They sent strawberries to my room and did nothing to fix the drink package that I was SUPPOSED to have!