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About Muffinz

  • Rank
    Cool Cruiser

About Me

  • Location
    Auckland NZ
  • Interests
    music, swimming, walking. movies
  • Favorite Cruise Line(s)
    Celebrity Solstice
  • Favorite Cruise Destination Or Port of Call

Recent Profile Visitors

655 profile views
  1. Well I am pleased to report that we finally got our refund..... The TA had the cheek to take $100 off for 'providing professional services' - they were anything BUT professional in our opinion as we won't be cruising or going away anytime soon we decided to go out and get a new TV with some of the money! but we are pleased that it is all over now and we can move on
  2. Well we have a good news update the TA finally e-mailed to say the Wholesaler has been refunded from Celebrity..... but it could take their (Wholesalers) finance team 2 weeks to process the payment to the TA - who will then refund us. I'm not going to celebrate yet until the money is our bank account.... but at least we're getting close!
  3. Yes - so far I have let my wife handle this.... as she is good with words but 6 months is getting ridiculous.... I told her to wait a week before contacting them again and if there is no news on the refund I will phone them the following week and give them a piece of my mind!!!! - that's if my wife will let me
  4. Well my wife has made friends via facebook with someone else who was booked on the cruise before ours.... and this lady has free calling to the USA, so has made calls for us and has confirmed with Celebrity that our refund has been processed. The TA keeps saying they are waiting for the wholesaler to get paid from Celebrity, then the wholesaler will pay the TA who will then pay us. Wife spoke to TA last week and urged them to phone the wholesaler again and chase them, but the TA just said they (wholesaler) are very busy, often don't or can't answer the phone.... so the TA said they w
  5. Same - 18 March for us last week celebrity said the refund has been processed and will be paid to the wholesaler, then the wholesaler will pay our travel agent then the TA will pay us...... next time we book a cruise we will book directly with celebrity 6 mconths is far too long to wait for a refund
  6. well wife's friend on FB called celebrity again and they said that our TA has to 'approve' the refund..... she phoned the TA and spoke to the other person there and they said they remember us asking for a full refund.... my wife even found the original e-mail she sent to the TA on 17 March requesting the refund. So now the TA has to go back to the wholesaler, who has to go back to celebrity to get it changed into a refund.... This cruise was supposed to be for my 50th - which is in November..... I just hope that the refund comes before then!
  7. Ok I posted a while back that we had not received a refund for our 1st April cruise that was effectively cancelled on 14 March when the NZ government said no cruise ships will be allowed into NZ waters until 31 July. We officially applied for a full refund on 17 March with our TA and have only had the deposit refunded through Celebrity - as we initially booked direct with celebrity but transferred the booking to our TA (we will NEVER use this TA ever again by the way) My wife was phoning / e-mailing the TA every 2 weeks and all they could say is that it was being processed....
  8. We are still waiting for our refund Cruise was starting 1st April from Auckland, but was effectively cancelled by NZ government on 14 March when they said no cruise ships will be allowed in NZ waters until end of July We applied for full refund through our TA and we're still waiting... they said it no refund by 1 July to phone them Wife phoned them up and they said still waiting for their wholesaler to be refunded by Celebrity.... they also said they waiting for refunds for other people who booked Celebrity cruises through them and people on Princess cruises too Over 90 day
  9. thanks for the replies We are just worried because a major chain of TA's here (not the one we booked with thankfully) are closing up many of their stores in an effort to save money and the last thing we want is for our TA company or the wholesaler to go bust while they still have our money. In 2 weeks it will be 90 days since we applied for the refund, so we will follow up with the TA then
  10. My wife and I are pulling out our hair here and we are both upset and angry We had 2 cruises booked with Celebrity 1 for 2020 - April 1st out of Auckland to the pacific islands 1 for 2021 - March 14 from Hong Kong to Tokyo both were booked through a travel agent here in NZ We cancelled the 2021 cruise in February 2020, because the coronavirus was spreading all through Asia at the time, and we didn't feel comfortable going to Asia of the virus was still around. It took about 2.5 months for the travel agent to get the $800 deposit back that we had paid
  11. No - only 1 can upgrade if they want and it was very easy to do
  12. We've only done the 1 cruise and didn't have a problem ourselves and we didn't notice any pier runners - probably because we were too busy drinking! But I will admit to watching a few clips on youtube of pier runners to me there seem to be 2 types of pier runners / walkers 1) the people who know they are late and are running / sprinting towards their ship so they can make it on board 2) the people who don't seem to care, and as their ship is still there they just leisurely stroll towards it I did see one clip where a woman was frantically waving and yelling as h
  13. I had forgotten about this until my wife reminded me We went to the Doctor to ask about getting a blood test to see if we were immune to Measles Our cruise was going to Samoa and they'd had a pretty bad measles outbreak So we paid $48 each to see the doctor, then went to the blood test place and had to pay another $48 each as this type of blood test was not funded by the New Zealand government / ministry of health. then 2 weeks before our cruise, Celebrity changed the itinerary and removed Samoa and American Samoa because they had both closed their ports to cruise sh
  14. we bought insurance for our cruise - but thankfully the insurance company are letting us use the insurance for a future cruise / holiday. My wife however did buy several dresses to wear on the cruise as it was going to be hot on our Fiji, Samoa, Tonga cruise and she thought wearing trousers would be too hot, so bought dresses instead.... now we have to wait for the summer here (December - March) so she can wear them!
  15. I would have thought Solstice would head back to USA to get ready for the Alaska season on 1st July? (If it goes ahead)
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