I also had MR and was satisfied with her service, always prompt, did what I requested, no problems doing an upgrade, etc. Now I have RW. I've tried contacting her once with a voice message, she never replied. Just tried again this weekend regarding a price drop on a cruise that is paid in full but not past the final payment date. We'll see if she responds. Should I put a courtesy hold on the cabin I want to keep it from being booked? I'm afraid RW will not respond and I'll be scrambling.