While we've consistently had above-and-beyond service on our Viking cruises from every one of the crew members, one example that jumps to mind is from our In the Wake of the Vikings cruise. We had surprisingly wonderful weather almost every day, including two days of sun in Bergen. Our day in the Faroe Islands was cool and drizzly. After a long day of touring out in the elements, my husband's shoes were a muddy mess. He set them aside in the bathroom on a plastic bag to deal with after dinner. When we got back to the cabin about five hours later, after dinner, the show in the Star Theatre, and a little time in Explorers, our cabin steward had removed the shoes, cleaned them thoroughly, replaced a slightly frayed lace, and rubbed them with leather protector. Amazingly thoughtful, but not that unusual in our experience on Viking.