I wouldn't go out of my way to spend more time in Israel and all of the regions contained within, except to visit friends, but for a first-timer, I'm sure it's disappointing.
You are right about that, especially because it was the headline billing. And I agree that $250 pp is not enough. We received similar for our TA missing Madeira and we expected nothing! That being said, we would still be on this cruise and would look forward to the adventure.
Agreed! Communication with the customer is not Viking's strong point. No excuses, but they, and other lines, are scrambling and it's doubtful you would have had a quicker response from any other line. JMO.