So I've been prime for a few years now and inquired about using my 2023 benefit for a cruise later this year. I used the redeem option, since calls were taking so long. This was over a week ago and i've received nothing, yet my 2023 Tier Offer is now gone. I cruised in April and already earned for 2024 and when calling the rep could not understand what I was saying.
Anyone else attempt to use their Tier offer and hear nothing, yet have their offer disaappear. I try to be patient but waiting over a week and having the offer disappear is kinda crazy.
I'm on hold again, but has anyone else had this happen?