ChiosFan

Do you know when Captain Kate finishes her tour? I understand it has been extended “ a few weeks” but don’t know exactly when she leaves. We’re boarding May 12th with fingers crossed. The only other time I sailed with her, I missed Bug. Would love to sail with her again. great LIVE.

So, it is my understanding that we are now paying a room service fee and a 20% tip, also. It seems to me the 20% tip should include the service and removal of the order as one would expect in the dining room, buffet or restaurant. Am I missing something? I have had dishes left in my room by the room steward and have been told to put them outside. I will plan on clarifying with the room service operator exactly who and when I should expect them to be removed. The finger is usually pointed at someone else no matter who I ask 😃 I think the OP brings up a good point and perhaps this is an area that is falling thru the cracks of the various teams. Certainly the hotel manager needs to be apprised so he can sort it out. Celebrity is fastidious about clearing dishes. I don’t believe it is an Ascent occurrence as I have had the same issues on other ships. On my last Princess cruise, there was indeed a trolley in one of the corners that was used for just this purpose. Not pretty to pass by but better than blocking the hallways. Everyone appreciates that crews work very hard. I don’t believe the OP implied otherwise. happy cruising!

Sign into your account on www.celebrity cruise.com, go into manage reservation. Scroll down to spa, past the drink packages, WiFi etc. to the spa section. There is a drop down menu where you can choose thermal treatments. Select and pay…. You will enjoy. I am nursing allergies and can’t wait to get in the salt room.

Thanks for all the great posts! Following along in ATL…..On the ship the 10th. Have you seen the thermal suite? I am hoping they have added a whirlpool to the area. Have a great cruise!

Great to have a live! I will board on the 10th and can’t wait to see the new ship. Another Georgia girl, here worried about the ATL traffic. Happy anniversary and safe travels.

I am enjoying your “live” tremendously. We are boarding the 22nd in Rome for 10 days and I am happy to hear the food and service is up to snuff. I haven’t been on the Reflection so this will be my first sailing on this class ship. What shape is she in? I understand she has not yet gone through a refurbishment. Also, glad to hear the staff is experienced and veterans. I love it when they remember returning guests. Let us know what shows you enjoyed particularly. I will try to go to them. Do you know the cruise director? Have a wonderful holiday. And keep up the great postings.

that is a good price. Not at all expensive for two people and luggage. Plus they are reliable.

I am Elite with Princess and have three cruises post COVID with them. I cannot recommend. Lots of issues and food was mediocre in MDR and buffet. Have two Edge cruises post COVID both remarkably excellent on all fronts. I am booked on the Reflection in two weeks. Fingers crossed the Celebrity experience continues to please.

So sorry for your experience. I am booked on a Med cruise on the Reflection in two weeks. My two cruises on Celebrity (Edge) were notable for the service desk’s great attitude. And I am glad to hear that the food and entertainment were excellent. I am elite with Princess. I experienced the very same problem on my last cruise. It took two nights to resolve. As with your situation, the winds were strong. First the cabin steward, to whom I first reported, tried to fix the issue, failed, and gave up. Also, big mistake, he didn’t report. The next night I called the desk at 3 or 4am. First maintenance guy couldn’t fix it. Second person, notably older and more experienced, immediately solved the problem. (I am a boomer but will pass on the observations common to many of us regarding generational deficiencies) There was one follow up call two days after to see if the situation was settled. I believe I was given some OBC. Maybe $100. Okay, nice but as I explained to manager, Princess needs to train their frontline inexperienced staff to handle the issue on first request. It is the first time a I have not tipped the room steward in all my cruising over the years. It was my last straw with Princess. Two nights of sleep gone. Plus the general lack of service, declining quality of food and noted indifference to training of staff is more than I can overlook. I understand that the cruise lines lost many of their experienced staff. We cruisers have allowed enough time for them to hire and train them. So, IMHO, I would suggest you give Celebrity another chance. While unfortunate, the circumstances were a rare confluence of events. The desk was unresponsive, yes. However, I can promise Princess will not be an improvement for you. Is you must change lines, perhaps HAL or NCL.

I would love to find a good travel agent! I tried one big National online and it cost me more! I am over trying to book things online. Sometimes one just needs a human to speak with.

Funny, I just called Princess with a question of how to have mine changed. It seems she does not answer voicemails or emails. It’s been a week since I asked her to call and several days after two emails. The lady I got in direct sales tonight explained I must call during corporate hours, Pacific time and request a change. She explained that it takes 7 weeks to train them and they are trying to catch to up staffing. She explained, also, that the PBPs only work Monday to Friday. No weekends. My old planner, pre Covid, was a dream. Chalk up another service impacted by the shutdown.