We booked our upcoming cruise directly with Oceania and most of our emails have come from our "Elite Vacation Consultant". When I contact Oceania by phone my call is usually returned by him. He's a very nice man and tries to be helpful but I can't understand what he's saying. I'm not blaming him, my hearing isn't what it used to be, he has a strong accent and talking on a cell phone doesn't help. If we book a new cruise, will we be dealing with the same person or will we get a representitive?