In fairness to some of the companies, if they are in a quality assurance scheme with 3rd party accreditation, a requirement of the standard is continuous improvement. The cheap way of measuring that is a customer survey.
That was our retirement present to ourselves. Calgary to Vancouver staying at Fairmont hotels, Rocky mountaineer, Alaska Cruise. Majestic scenery. No silly tourist stuff for us...oh no.
We stayed at Jasper park lodge. Brilliant, also on our way to Van conversion(stupid computer, I typed Vancouver) to join a Celebrity cruise. Look what turned up outside our room.
Seems that a couple of decent days and we are all off to the beach. We have been lucky with the weather at Weymouth, so will stop off at Swanage on the way home tomorrow. Normally they have punch and Judy.....all together now....oh yes they do.🤣