DiamondSuiteCruiser

No change for our sailing! same pricing for a couple of months.

On 5/5/2021 at 12:21 PM, wrk2cruise said:

You should put the new room on 24hr hold being careful to add insurance and whatever.  Then call in and ask them to send you a guest invoice so you can review it to make sure it includes everything as you understand on the website.   If it's still the lower price I'd call and reference the held reservation.   It should be a no brainer at that point escalate if necessary.

Thank you!!!! This was the BEST advise. I put a hold on the other room last night, and called today, and Tionnie was able to look at that reservation with the cruise care added, and was able to switch our room, and give us the current deal listed on our held room. She was able to get her team to make a few adjustments in the rates to bring it to the price that I had on hold. So we upgraded! 😁 As someone on here said, they all have different levels of knowledge, so keep calling.

Thank you, wrk2cruise and everyone that chimed in with advise! I knew someone would be able to help.

3 hours ago, JsMom2 said:

 

Some promotions ARE for new bookings only, and the booking system will not allow them to make the change.  Now sometimes the promotion may say "new bookings only" but the system will still allow. So doesn't hurt to check.  And of course if the cruise is prior to May of 2022, you can cancel the first one, and get an FCC for your deposit.  I made the mistake of cancelling a September 2022 cruise, thinking I'd get an FCC for the entire deposit, and then when I only got back $150 per person, realized it was AFTER CWC expires.  But when I called, and explained that I had rebooked the same ship and sail date the very date I cancelled, they gave me back the non refundable portion as well.

 

 

TY, this cruise is next Oct.

I’ll keep checking thank you everyone!

1 hour ago, Ashland said:

OP...If they say their going to charge you any sort of change fee ($100pp) ask for them to check with a supervisor. We just did on our NRD changed sailing date, itinerary and upgraded our category and they waived the fee.

Ashland, thanks they didn’t say anything about a change fee, I guess the issue is the cruise care insurance on their end, charging more than the website showed. Today I told him I could send him a screenshot of what mine is showing, or put a hold on a reservation and he could get in and see the price. He told me it wouldn’t make a difference because he could not adjust the cruise care price. He said it was a glitch on the website. I was willing to pay maybe 1000.00 more for the upgrade, but not over 2000.00 not worth it for us. I guess I need to just let it go, it wasn’t meant to be. I can still keep an eye out for a better price down the road, since this cruise isn’t until next Oct. The ship seems to be filling up quickly though.

Thanks for the great advise, much appreciated!

1 hour ago, poffles said:

Few times I had reps in Jamaica, one time the call kept cutting in and out as they were having technical difficulties, call finally dropped fully and I called back and ironically got another rep in Jamaica that was also having some issues so I asked if they were in Jamaica given the accent and they were so it would be a 'follow the sun' type support.

This happened Sunday. I had to call three times before I could reach someone. They would answer and it went dead twice, then dropped call while talking to the rep, she took my number just in case, but never called back. Had to call a forth time to fix my reservation, and get my original room back. It was a disaster, and I’ve never had such a hard time before with Celebrity. Today had a totally different experience, no issues except different pricing on the website (lower) for cruise care than the vacation planner had. 

1 hour ago, Bo1953 said:

How odd, we have individuals who are U.S. residents (born in the U.S.) who have 'heavy accents' to my ears from different regions of the U.S.

 

bon voyage

 Thanks for your input! 🙄 Some people just like to be trolls and bullies!

For those that have had positive input, I truely thank you! Those that just like to be sarcastic to get to a high number of post, I have no words.🤐 

I called the certified vacation planner and he said the only difference he sees is the price of the protection plan that online is giving me, it's much lower than his price and he said he was unable to adjust that. So its looks like for now we stay where we are. 

Does anyone have and input on changing rooms online? When I click change rooms I can select the room I want, but it is very vague, it show me for less than 300.00 ea we can upgrade, but doesn't show the break down. So I'm not sure if that includes the insurance, or if I'd be paying a total of 2000.00 more when that is added and not just under 600.00. The cruise planner insurance rate came up to over a thousand dollars for the two of us, and online in the mock booking it gave me 678.00 total.😖  So frustrating!

Thanks again for all the help!

1 hour ago, gcorgain said:

I have been able to change my NRD to take advantage of new promotions (obviously losing anything from the original promotion). Worst case you should be able to change the booking for $100pp. under the standard NRD terms. I'd call again. Unfortunately Celebrity phone agents can be inconsistent.

Thank you!

1 hour ago, Alakegirl said:

I wasn’t aware that Celebrity used any call centers in India,  having only interacted with representatives in Kansas and Florida?

Same here, I’ve always had people from the US, but not yesterday I talked to two heavy accented women. Not overly friendly either. Maybe due to the losses the Cruiseline has had they are outsourcing?

9 hours ago, jelayne said:

Did you do a mock booking at the current rate with military discount and NRD?  The military discount isn’t always available nor is the NRD always available.

 

If the mock booking  at today’s rate using both the Military Discount & NRD are less than you booked at I would call again.

Thanks I did the mock booking 1st time just checking the military box and got a higher price with a 920.00 discount. Then I did it a second time using my Capt Club # and checking military, and got a better price taking off (1582.00): CARBBONUS NRD $862.00 and RETREATNRD $720.00. When I called she told me since it was not a new booking, I had to stay with the military rate I have, and would have to pay the higher rates to switch rooms.   When I looked at the best price guarantee it still states you can change offers. 

I have a SS suite now and they are completely sold out. The CS is not much more under the new offer and in a better location, but she said I could only do military rate. I almost lost my SS, because she switched me and then we got disconnected, and she never called me back. I had to call again and explain to another lady with a heavy accent, to get my original room back. 
 

Does anyone have the Captains Club reservation number?  I’d like to give them a try.

3 hours ago, miched said:

Why can’t you cancel and then rebook?  
 

Happy cruising 🌊🚢🇺🇸🌅

I don’t think we can since it is NRD. We’ve always been able to take advantage of price drops or change rooms if the next room rate dropped to a reasonable rate, but today talking to someone from India, she said no and that it was for new bookings only. Just wondering if this was just a mistake on her part or if this is a new policy.

Today I went into one of our reservations for next year, and was looking to see what the price was for a one category upgrade, and what I saw and what they quoted were two different prices. She told me it’s because it’s not a new booking, that I couldn’t take advantage of the new offers, and I had to stick with my military current offer. Question, when did this change?  I used to re-price all the time and get lower rates. So now when we book that is it, no more price drops??

DH already got his two Moderna shots early Feb, and I just got my first Pfizer shot today, next one on April 9th! 🎉🛳🏖🌴

2 hours ago, jelayne said:

Deck 6- 10 each only have  the 2 corner Suites.  To my knowledge the suites are all the same interior size but I believe the balconies on the Deck 6 Sky Suites are a bit narrower.

I believe you are correct, and some have one or two support poles in the room. Deck 10 - I believe we had two poles, one by the bath/Entrance and one by the bed. The one by the bed took some getting use to. 

 

 

 

On 1/19/2021 at 10:48 AM, Denny01 said:

Booked for Thanksgiving 2021 on Apex. The pricing dropped a bit recently. And I compared the price of this cruise to my 2019 Edge cruise and it is less, so not sure about the ‘big price increases’. I’m sure there are examples around, but the pricing I’m getting is in line with previous cruises and something I’m willing to pay, which is the point. Even if it may or may not be higher than ‘before’. Since I can’t book a cruise in 2019, I’ll concentrate on existing pricing for 2021/22 that I can actually take. 

 

I joke that since I live on the Fla Panhandle coastal area, we have better beaches, better restaurants than any Caribbean port, and I can buy Chinese stuff here as well as there.....but do enjoy cruising the Caribbean because of the ship, not necessarily the ports. But do sign up for maybe cooking classes in the ports and wander a bit. 

 

And when posters see I live in Fla, they think ‘boy, you can just zip over for a cruise!’.The Fla is one big state especially with the panhandle hanging way west - heck, it’s in Central TimeZone!  It’s a good 10-11 hr drive and few directs from my smaller town so its up to Atlanta and then down to FLL 

 

It’s a tough life isn’t it!!

Hi from a fellow nearby neighbor in ME, and I agree we do have the most beautiful beaches, that don’t even compare to some of the Caribbean Islands. We also go for more of the ship experience than the islands, and love how empty the ship is in port. We do get off now and then to go to a shop or two now and then, but not for the crowded beaches. 
I sure wish Celebrity would sail out of NOLA again, it was nice to drive only 4 hrs instead of 10.

We just booked the Equinox for next Oct, looking forward to it!

I didn’t like the online form because of the choices. Calling took no time, and I choose the Harmony instead of the Liberty, and even choose the room number I wanted. Great experience!

On 10/24/2020 at 8:36 PM, torpeedo said:

Second Residence Inn.  We've stayed there many times.  Clean, comfy, great pool, and great breakfast.  Parkncruise does the transportation to the port.  Very reliable.

We also have stayed at the Residence Inn, and left our car there for the cruise and took a shuttle to and from the port. I believe we paid $8.00 a day.

I canceled two drink packages because the price dropped, and rebooked at the lower price. It took almost 45 days for us to get our money. 

8 minutes ago, molly361 said:

He quit cc about six months ago. He's enjoying his retirement in Florida

Oh thank Goodness, I thought something bad happened to him. All the best to them!

On 7/26/2020 at 4:35 PM, klfrodo said:

and some of the moderators are just as bad.

It's very easy to determine what they "allow" vs. what they like or dislike.

 

I so wish Bob was still here. He was helpful and unbiased.

I must have missed something since I don't check the boards regularly. Where is Bob, why has he not been on the boards in a long time?

It’s been over 35 days since I canceled and rebooked two drink packages at a lower rate was told a refund would be credited back to my Visa within 30 days😂🤣 Still waiting and it was only $941.64, thank goodness it wasn’t more. Hate paying the Visa bill for something that should have been credited back within 7- 10 business days. Sad RC!

On 5/22/2020 at 7:17 AM, tOSUSteve said:

To embark/dis-embark I would - beyond that nope...

And possibly in a crowed elevator! Not out in the sun for sure, or in a bar or restaurant.    

9 hours ago, smush21 said:

What currency do you tip in  - When we sailed from Florida it was easy with dollar bills

In Europe you have euro and would end up using coins?

We are from Ireland so the norm is to round a bill up but how would this work on the ship when everything goes on your bill. I don't mind tipping but €5 (the first 'paper' money) would seem a lot for one drink

Is it ok to tip with coins  - seems strange?

The crew will be very happy to get whatever dollars or euros You wish to give. Lots of people don’t tip beyond the 18% already included. Sailing back from Europe we tipped in dollars since it would make it easier on them not having to exchange it. 

Our Jan 2021 cruise on the Liberty dropped from $72.00 to $57.00, and now to $43.00, canceled online and rebooked, hope it drops again before Jan!🥂

Just canceled our drink packages online that I just booked a few days ago at $57.00 pp/pd to now $43.00pp/pd. Also book Voom S&S for 11.48. Here’s Hoping it drops again between now and Jan! 🥂