@MaisonRoseSounds like we were on the same cruise. DH tested positive at the end of our BI cruise May 2022 after the TA. Inadvertently I forgot to add Princess insurance. Worked to our advantage as we did not have to deal with AON for reimbursement. Spent 7 days at Radisson Blu Heathrow, 5 days paid by Princess. Filed claim with Princess for 2 days, per diem, testing expenses upon return home. Princess changed our flights home with no additional charge. Reimbursed end of October for all out of pocket expenses.
if you go to Princess.com, select contact us, support request and use the drop down to claim out of pocket expenses. Your FCC for days in isolation should have appeared in your accounts, ours appeared within days of the cruise end.
Dealing with AON insurance is the hold up.