We were also on the Oosterdam 6/13-25 in a Neptune Suite. We had no issues in our cabin and experienced wonderful,service. Our laundry was always returned in one day. Our daughters were in an ocean view cabin and their cabin was very hot upon embarkation, however, they told their room steward and it was cool within a few hours. We did hear someone say they had been moved but all 10 of our friends on board had no issues in their rooms. The only area I was disappointed in was the piano man and woman duo. I was pleased with the wine service, especially Hannah, the cellar master. There definitely were no crowds throughout our cruise which I loved! We experienced very friendly service by everyone we encountered.