Jump to content

colbe

Members
  • Posts

    726
  • Joined

Posts posted by colbe

  1. Found the regulations _

     

    https://www.hollandamerica.com/en_US/legal-privacy/cruise-contract.html

    5. ELIGIBILITY REQUIREMENTS

    Guests under the age of 21 years must travel in a stateroom with a Guest 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for at least one person in each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each Guest agrees and warrants that he/she will supervise any Guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all Guests under their supervision.

    • Like 2
  2. 1 hour ago, kangforpres said:

    My 13 year old nieces are indeed the only passengers listed on the booking for the Category L, inside stateroom. They now have their own Mariner #'s too. My Brother and I are the passengers listed in the SB cabin, both cabins have different HAL Booking #'s.

     

    I think that it would be a good idea to ask your agent how she was able to do this. I suspect that she has over-ridden the system by selecting adult for one or even both of your neices. If you go to the HAL plan a cruise  page and try to do a dummy booking for your cruise, you will see that '1' adult is the minimum number allowed for any cabin. It is impossible to  book a cabin for only two young adults (children) under 17.

    You need to get this sorted before you arrive at the dock.

    • Like 2
  3. 1 hour ago, NSWP said:

    Interesting, on our Noordam cruise in a few days, there were 2 fare drops before final payment, (booked the cruise 6 months ago.)  I requested a refare from my TA and HAL, the answer I got was..'For Australian Bookings, the fare you pay is the final fare, no refares.    We mainly cruise Princess and do a few refares.  This has not made me happy, as this is our first HAL cruise. 

    It sounds like you had a restricted fare. We have re-fared several times by ringing the Sydney office. We have never been refused.

  4. 1 hour ago, sandyss said:

    Are the Explore 4 fares refundable?  We do like to be able to re-fare if a lower overall price becomes available.  Thanks.

    Yes. But if you re-fare again at a later date for a lower price you will lose the Explore 4.

  5. 1 hour ago, AJSkarbo said:

    Is there a way to get this promotion after already being booked on a cruise? My TA said it was only for new bookings and didn't say anything about being able to "re-book" like some people have mentioned. Should I press her more on it? Not sure if it makes a difference but it is for an Alaska cruise in May 2020.

    I asked for my cruise to be 're-fared'.

  6. 34 minutes ago, aa7yy said:

    Update, just made the call added SBP and Pinnacle to both for no charge. (And OBC) . While I was at it I added the 14 day cruise between the first two. Now I have to go look for a job.

    Love your attitude to life!! 😀

  7. 38 minutes ago, DrSea said:

    Some of the doctors that I work with are cancelling their cruises where we get continuing medical education after I told them about 10 fee. They never been on HAL before. But they are cancelling after they heard about the entirety of my negative experience with them. 

    Do your medical doctors receive no nutrition training? I can not imagine a single one of my doctor friends thinking that it was okay to order two mains (entrees).

    • Like 7
  8. 11 minutes ago, Sooz49 said:

    Still relatively new to using the HAL website ... and maybe I am missing something ... is there a "search" option ... not for finding cruises ... but for finding info that may not be in the "Know Before You Go" brochure? If there is I must have "selective sight" because I'm not seeing it.

    Scroll right down to the bottom of the page. Click on 'frequently asked questions'. Start typing key words from your question to bring up a drop-down box.

×
×
  • Create New...