kathy49

Princess was fully aware of the increased risk due to all aspects of construction as outlined above. That is no excuse.

Agreed...it is simply not a good time for many of the ports...but they got top $$ from passengers to basically "shake down cruises".

I think the explanation makes sense. However RCL really did not have to share much other than the usual lead up to the rollout which happened as planned.

RCL did not need any damage control...it was for the most part a text book roll out of a ship with social media commentators giving great reviews as well as happy cruisers. When I hear friends that are travel agents say they are sometimes on hold for hours with Princess despite being a top producer for them I wonder what is going on with this company. Cost containment measures are now resulting in increased reports of staffing shortage and long waits on ships. Right now if I were looking to experience a very large new ship I would book the Icon.

the release of the new "app" is another case where it is in the testing phase with many issues. I just don't hear this many problems with other comparable cruise lines.

a very fair rant. The fact that they asked you to take down the posts I find troubling. This is a public forum and for all this agent knows is someone should have not given that info out. Their agents don't know about Feb. 28 let alone further out.

You are comparing apples and oranges here. When a flight is cancelled per the contract they have to reschedule you on different day or maybe same day different routing etc. They get you to your destination. The important thing is they are regulated and get you to your destination. Often within hours. I see no comparison to this situation.

JP and top leaders of PCL...apart from them no one. And given the actions sometimes I wonder how much they really know?

above points are all good. Most going on a cruise starting in Europe will be extending that trip either on the front end (probably most) or an extension after the cruise. It is a long expensive flight from US to just stay for a week or 10 days taking into account some jet lag for most. This is a major investment for most. Considering the distance most travel to the cruise at a minimum management of PCL should have made a decision one week out. There seems to be no consideration here for passengers.

at this point passengers need more than photo ops.

I thought the 3 weeks was pretty long...I do think most on the first cancellation got it much faster.

They have too many ships on the books and can't meet deadlines, shortcuts being taken and probably not experienced workers for all jobs. These mega ships are taking much longer and new territory.

They absolutely do not know and have to say that.

No links at all. I follow various cruise channels on YT...big names. in the vlogging arena have been invited...Don Terris of Dons Family Vacations...Tony at La Lido Loca and others. they talk about it on their videos. They were on the Feb. 8th cancelled show. It is not all media but some. These social media influencers are important to the cruise lines to get the word out. They do ship tours and reviews.

they have invited Media on the March 9th sailing so I think they will be ready by then but I have to wonder about Feb. 28th.

This is the result of some serious mis- management on the part of Princess.

I have to conclude that Princess has some management issues. This late decision is going to cost PCL a small fortune...maybe it is all covered by insurance due to contractors being late etc. but so much money in refunds, they are also protecting agent commissions etc.

It has been cancelled. Multiple sources. People getting notifications right now.

I HAVE TO think that it will leave tomorrow in daylight rather than at nighttime. Still keeping everyone guessing.

That is what insurance covers. Anyone booking these FEb. departures had to know there was a risk.

why did they leave new york at all? as I understand it passengers did not have to get on a ship going nowhere in winter. I just don't get this whole story. a cruise from NYC to Bahamas at best during this time is not great weather. Sounds like the bad decisions being made all around.

I am referring to Fran...some may well be having a good time.

I question how much of a "good time" Fran is having given they are posting on a forum instead of enjoying the cruise. It seems they don't like a segment of the passengers who are not in the right mindset. I would agree that sort of pointless to go and then complain on board. There were options to get money back and they were not persistent. To state that this has been happening in that area for years ....that "issues in this part of the world aren't new" is to ignore the current situation which is far worse than the norm. A post as above sounds more like rationalization for going on a cruise that they should have cancelled.

They care about the ship but as long as their insurance will cover the journey from a $$ sense they need to reposition that ship. If something were to happen lot less concern without passengers.

I should have said "everyone that did NOT sail on that ship" . But those onboard are due some compensation too but not FCC as those chose to go.