Hello. I also tested positive in August. I was aboard the Caribbean Princess and was in isolation for 6 days. I have been trying to get the cruise credit for those days in isolation. Through several contacts via online chat, email, and phone calls, I have gotten different replies depending on whom I talked to. So far, none of them have suggested going through Aon. I have not gotten the credit yet, or any definitive answer on when it will be processed. I know this is not the same as reimbursement for out of pocket expenses, but it does show that refunds are still being processed from August.