It’s interesting that you mention the stateroom stewards. We,like you are devoted Celebrity passengers but unlike many here, we’ve made the decision not to go higher in the accommodation so we’d have more cruises and allways choose a balcony stateroom.
The service from the stewards has always been wonderful, but this time our steward didn’t approach us until our second day, and having been used to being greeted by name and constant requests as we passed them to please ask for anything they could do, although the room was always immaculate, it felt more like staying in a hotel.
I find this sad, as the quality of service is such a mainstay of the Celebrity brand.
A passing remark from the cruise director on this last Solstice cruise, intimating that money and top crew are being leaked to the E Class ships, and I must admit there were quite a few things, including much more games and trivia and less music around the ship is quite noticeable much as I tried not to notice out of loyalty.
I do hope things have changed for you now you’ve brought the situation to management and have fun for the rest of you trip.