For the first time, we used a PVP to book our next two cruises. Since one of our cruises is a group cruise, a couple of other couples also used her. At first, she was very attentive and answered emails with a day. As time has gone on, she has been slower and slower, sometimes not answering at all unless i’ve emailed a couple of times. Last week while trying to snag a price drop, she accidentally canceled my booking and didn’t tell me. I found out the next morning when I got an email from Carnival. I called and emailed multiple times and she finally got it rebooked. In doing so, I lost my stockholder on board credit and have had to reapply.
My question is this... am I being too critical? I’ve probably only contacted her 3 or 4 times regarding the two cruises, should I request a new PVP?
.