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nancygp

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About nancygp

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    Crystal

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  1. Here’s the latest update: ALERT: ADVISORY UPDATE UPDATED Monday, February 24, 2020 5:30pm EST Update to Crystal Serenity’s Asia Sailings As we continue to monitor the evolving situation as it relates to COVID-19 Crystal has made the decision to cancel Crystal Serenity’s upcoming calls into Singapore— Guests booked on Crystal Serenity’s March 3 voyage from Sydney, Australia will now disembark in Bali, Indonesia on March 17. Guests booked on Crystal Serenity’s March 20 voyage from Singapore will now embark the ship in Bali, Indonesia on March 17. We know this disruption to our guests’ planned vacation is disappointing. In recognition of these changes to the itinerary, Crystal will provide guests who choose to sail with a Future Cruise Credit (FCC) of 50% of the base cruise fare paid for the full length of the original voyage. The FCC can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. We understand that guests may want to defer their vacation to a later date. If they choose not to sail, they will receive a 100% FCC of the cruise fare paid of the original voyage that can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Please note that port charges will be refunded to their original form of payment. For this option, guests must advise Crystal no later than five days prior to embarkation indicating that they wish to cancel their cruise. Guests who made their air travel arrangements through Crystal and choose to sail, will need to advise Crystal’s air department as soon as possible and no later than February 27, for guests embarking on March 3; and for guests embarking on March 17, they will need to let us know by March 12 to be rebooked on new flights. Please email us at AirSupport@crystalcruises.com. Guests who made independent travel arrangements will need to check with their travel advisors or directly with their airlines and hotels. Please note that all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation will be denied boarding as many countries are refusing entry to these persons. Air change fees will be reimbursed up to the amount of $500 per person with corresponding documentation. Please email us at AirSupport@crystalcruises.com. Crystal will continue to work with those guests and travel partners who are affected and will communicate directly to them as soon as possible. Thank you for taking the time to read this important update and we again sincerely appreciate your understanding
  2. ALERT: ADVISORY UPDATE UPDATED Friday, February 21, 2020 4:00pm EST Update to Crystal’s Asia Sailings As we continue to monitor the evolving situation as it relates to COVID-19, Crystal has made the decision to cancel the remainder of Crystal Symphony’s March and early April sailings that were scheduled to sail from Singapore. The following sailings have been cancelled: •March 1, 2020 roundtrip Singapore •March 1, 2020 Singapore to Ho Chi Minh City, Vietnam •March 16, 2020 roundtrip Singapore •March 16, 2020 Singapore to Ho Chi Minh City, Vietnam •March 31, 2020 roundtrip Singapore •March 31, 2020 Singapore to Ho Chi Minh City, Vietnam All guests on these cancelled sailings will receive a 100% refund of the cruise fare paid along with $500 per person for air consideration. Guests will also receive a Future Cruise Credit of 25% of the base cruise fare paid per segment as a gesture of goodwill. The FCC can be used on any of Crystal’s experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Port charges will be refunded to the original form of payment made. Please note there is no action required on the guests’ part. We ask your patience as we work through the logistics of the changes to these voyages. FCC's may not be issued until after March 31st and will be available on the guest profile after that time. Guests may book another voyage and secure with a deposit, and the FCC may be applied at a later time. The $500 per person air consideration will be sent as a check in the very near future. Guests currently on Crystal Symphony’s February 15 cruise will disembark in Singapore as scheduled on March 1. Crystal Symphony’s April 23, 2020 will also be adjusted, and those details will be communicated shortly. Additionally, Crystal will be revising Crystal Serenity’s upcoming voyages that call into Singapore. Those changes will be announced on Monday, February 24 as we work through the logistics. Crystal will continue to work with those guests and travel partners who are affected and will communicate directly to them as soon as possible. Thank you for taking the time to read this important information and we again sincerely appreciate your understanding
  3. Another great episode! yes, Susan has many fans including myself. with the crappy weather in Juneau, we decided to have an unscheduled sea day. happy weekend, Nancy
  4. it’s the bar at the front of the Palm Court. Nancy
  5. You’re correct, he’s Not scheduled in Austin...just Dallas and Houston. Nancy
  6. Bummer about Elton john. You can see him in Austin in a few months. We’re going to see him in our home city in a few months. Nancy
  7. Sandie, thanks for posting and enjoy your time on the symphony. Nancy
  8. Russ was the cruise director...he’s great Nancy
  9. Patty, thanks for checking in. Hang in there. Nancy
  10. keith, Who else will be joining the endeavor besides captain Larsen and Tilman? Nancy
  11. Jim, wonderful news and thanks for sharing. Happy for Gary!!! Nancy
  12. Shirin, thanks for checking and and glad all is wonderful Nancy
  13. Rob, enjoy tomorrow’s VR champagne lunch. We loved it. Nancy
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