Here’s the latest update:
ALERT: ADVISORY UPDATE
UPDATED Monday, February 24, 2020 5:30pm EST
Update to Crystal Serenity’s Asia Sailings
As we continue to monitor the evolving situation as it relates to COVID-19 Crystal has made the decision to cancel Crystal Serenity’s upcoming calls into Singapore—
Guests booked on Crystal Serenity’s March 3 voyage from Sydney, Australia will now disembark in Bali, Indonesia on March 17. Guests booked on Crystal Serenity’s March 20 voyage from Singapore will now embark the ship in Bali, Indonesia on March 17.
We know this disruption to our guests’ planned vacation is disappointing. In recognition of these changes to the itinerary, Crystal will provide guests who choose to sail with a Future Cruise Credit (FCC) of 50% of the base cruise fare paid for the full length of the original voyage. The FCC can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021.
We understand that guests may want to defer their vacation to a later date. If they choose not to sail, they will receive a 100% FCC of the cruise fare paid of the original voyage that can be used on any of Crystal’s Experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Please note that port charges will be refunded to their original form of payment. For this option, guests must advise Crystal no later than five days prior to embarkation indicating that they wish to cancel their cruise.
Guests who made their air travel arrangements through Crystal and choose to sail, will need to advise Crystal’s air department as soon as possible and no later than February 27, for guests embarking on March 3; and for guests embarking on March 17, they will need to let us know by March 12 to be rebooked on new flights. Please email us at AirSupport@crystalcruises.com.
Guests who made independent travel arrangements will need to check with their travel advisors or directly with their airlines and hotels. Please note that all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation will be denied boarding as many countries are refusing entry to these persons. Air change fees will be reimbursed up to the amount of $500 per person with corresponding documentation. Please email us at AirSupport@crystalcruises.com.
Crystal will continue to work with those guests and travel partners who are affected and will communicate directly to them as soon as possible.
Thank you for taking the time to read this important update and we again sincerely appreciate your understanding