Good luck. I just had one email me last week saying she was my CVP. So I called her last Friday because DW and I are looking at a cruise for May and some things in are traveling have changed (Dw needs to use a scooter now) and decided maybe best to talk to a planner to see what we may need different. Needless to say, here it is Wednesday and she still hadn't gotten back to me. I called Princess to talk to someone, when I told her I wanted to talk to someone about a cruise because my CVP haven't called me back, she said I'd have to email another department to request another CVP. I told her I didn't want to have to jump through hoops just to talk to someone to talk to to book a cruise, so she said hold on a minute and I'll get someone to help you. After holding on for 45 minutes they hung up on me. I tried chat, and it got nowhere . Princess doesn't care about thier customers anymore.