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Tom Baker

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About Tom Baker

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    Cool Cruiser

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    Yorkshire

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  1. Started a thread after this happened to me for the third time earlier this year. The amount of "errors" is quite disturbing. If they took an extra pound off everyone after they disembarked it would amount to a tidy sum over the year. I suspect 90% of people couldn't be bothered complaining for less than a £5, so many will go either unchallenged or unnoticed. If you paid by credit card it should be refunded to your credit card. I guess the customer service rep was being facetious, but it's the principle not the amount.
  2. When someone books an Early Saver Balcony Cabin are you guaranteed an unobstructed view?
  3. Typically in the tourist industry the cheapest time to travel is during the run up to Christmas. I would suggest 2 weeks in the Caribbean during the 2nd / 3rd weeks in December, arriving home around the 22nd would probably be the cheapest. Inside, forward, lower deck for under £1000 would be the price to aim for (including flights)
  4. Unfortunately vigourous flag waving of the paper and stick versions causes breakages and waste.
  5. Iona is aimed at a strictly younger audience, who like to watch but can't ballroom dance.
  6. You can always push the lower beds together once he's up there if he goes to bed before or at the same time as you. You can position the ladder at the end of the bed provided you are careful. The only reason the steward will insist on single beds is due to health and safety as the ladder has to be attached on the bed in a certain place. Once (s)he's done you can reset the cabin how YOU want it, bit of a pain, but at least you get to sleep together.
  7. Enjoy whatever you do. I highly recommend going to watch "The Pursuit" game show when Ent Host Louis (the one that looks like Hagrid from Harry Potter) is the Pursuer. Heckle him, I've never seen anyone get the hump and throw a tantrum like he can 🤣
  8. I love your optimism 😂 😂 🤣 🤣
  9. Anyone who has cruised with P&O knows the sailaway happened at least 8 hrs before the incident. Clown costume guy is inconsequential and incidents do happen after midnight anywhere. Totally irrelevant and innocuous events tied together by a gutter journalist seeking publicity and getting paid for a story while on holiday, blown out of all proportion and picked up by rolling news. The press in their entirity have just proven to me that you can't believe anything they write anymore.
  10. Yes, but you won't get any loyalty discount using OBC
  11. Give the waiter your card and room No. if the name matches the No. they swipe your card on the IPad, no signing, no receipts, much better IMHO
  12. Yes there is still a Dixons on board Ventura. A few weeks ago they were offering to price match anything you found on the high street that they sell and give you 10% of the difference back. Didn't shop there so can't give you the exact details and I don't know if it was something just for that particular cruise. Hope it helps
  13. Don't think they offer the drinks package on short cruises, mainly due to the fact that they attract hen and stag parties, which tend to drink ALOT.
  14. Having recently returned from Ventura I had received my final account statement. No problems. A week later a fee for £13.08 was charged to my credit card, the description was Ventura. This is the third time in four years that this has occurred so I phoned the contact centre, they said it was something I purchased after my account was closed. My other 3 cabin occupants didn't make a purchase after 10.15pm which was the last entry on my statement. I called P&O back and they then said it was for a cabin clean charge. I investigated and P&O charge considerably more for cabins left in a poor state (my cabin was left spotless BTW) I phoned them again, this time they could confirm it was a mini bar charge. Having cleared the mini bar on the fist day and got the steward to store it this was highly unlikely so I asked them to itemise what exactly I had taken from the mini bar, they couldn't do this as records were not kept once the passenger had left the ship. I asked them to investigate further. P&O have since investigated and replied " I have looked into your query and can confirm that the additional £13.08 that was charged to your account is what is known as a 'turn around day error' whereby the account for the previous occupant was not closed off prior to the embarkation of the next guest making their first transaction" I would suggest that everyone check their credit card after returning to make sure don't receive any erroneous charges.
  15. We've traveled with an autistic child on P&O for many years. Others have already provided most of the info you need. Priority boarding is essential to stop a meltdown. Email P&O disability services and request boarding help with an autistic child. They will arrange check in at the first check in desk at a specific time, have someone to escort you to the front of the security line and make sure you get through security asap. Once on board go to the MDR, the restaurant manager should be available, explain the situation. We arranged a specific table at 7pm each night. The table was right in the corner, our child could be seated facing the wall and so all other distractions were not seen. The Matire D came each evening and we could choose the meals for the following day, so our child knew what he would be given the following day. At muster drill we gave our child his earphones and let him listen to music / watch his tablet, so that the noise would be less upsetting. I would arrive at muster drill early, pick your seats, tucked away in a corner and then wait until the crowds have disappeared before returning to your cabin.
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