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mrsgoggins

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About mrsgoggins

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  1. I suspect that you have just been very unlucky - I know, I bet you're shouting 'You think ......?'. After following this entire thread, it does appear that there is little rhyme nor reason to the way the refunds are coming through - one thing on which I think we can all agree is that it has been badly handled. I'm sure we'll be celebrating with you any day now 🤞🥂
  2. I'm only giving up on this thread when you get your refund Andy, and I hope it comes through very soon 🤞
  3. I don't know if you meant me, but I don't think that writing in at 45 days, reminding of what they said, would count as 'kicking up'. I was very polite if direct 😉. I only didn't bother ringing because it was obvious from the many different things people were being told that it was likely a pointless exercise. I have no illusions that Paul Ludlow would not see my letter, and in fact, have no way of knowing that it isn't still sitting in a pile somewhere! I think it's particularly hard on the younger ones on here. But then again, there's been at least one person reported as wanting her refund to help her family who had been furloughed. Really hope you get your refund very soon.-
  4. You were in my mind when I wrote my piece about many of us waiting for refunds - not so easy when you are younger with uncertainty about future employment. I think you will have been a few days behind me in claiming though (I cancelled by being 70!) so you never know, yours could be in the system right now. Fingers crossed for you.
  5. Happy to report that my refund is now complete too! Turns out the beardy one didn't get my balance to fund Necker Island after all it is now showing on my Virgin credit card, and like yesterday's BA refund, it also shows the transaction having taken place on 12th May - just like the lady said when I made my (only) phone call on 13th. Just for the record: Cruise was Ventura Canaries on 4th April Claimed refund on 16th March - screen showed refund 'within 45 days' At 45 days wrote (snail mail) to Paul Ludlow reminding him of this - unsurprisingly, no response whatsoever Deposit refund shown on BA credit card 14th May Balance refund shown on Virgin credit card 15th May I'll not blow the old vuvuzela just yet until the refunds become a steady stream rather than a trickle. It has been a very frustrating wait all round, and it could have been eased, for me at least, by an apologetic explanation much earlier - many of us here (but not all, I know) would have accepted their difficulties and could afford to wait, after all we are probably talking of 1% pa interest on that money in our banks. It was the uncertainty and the lack of good communication - nowhere have I ever been personally told 60 days. Instead, you are left with the feeling that those in charge could not run the proverbial!
  6. Yes, but as was pointed out earlier, if that person (or travelling companion) was 70 or over, they could have cancelled mid-March. Do you know this wasn’t the case?
  7. I didn't get an email either - just told when I rang yesterday that it had been authorised the previous day. So who is getting emails I wonder? Maybe people who paid with credit card such as Scriv and me were not down to receive emails.
  8. Oh no, not the vuvuzela 📣😄. I was hoping for a Zoom celebratory blow-along sometime soon! Seriously, it is very, very frustrating and there does not appear to be a logical system with the refunds. You do wonder if it is luck as to who processed it. The young woman I spoke to was very quick and efficient (slight eastern European accent I think) and gave me the final digits of my credit card numbers they were refunding to, immediately she had taken me through security - unprompted. I am taking comfort in the fact that my Virgin Mastercard is underwritten by MBNA and so hopefully my balance repayment is not on its way to Necker island 😎.
  9. Ha ha ha, and I thought I was a cynic. I am one of the ones who was told (convincingly IMO) yesterday that my refund was processed on 12th May (to 2 credit cards; deposit and balance on different cards) ........ well, today the deposit is now back in my BA Amex account and it does show that it was processed on 12th 📣, but the much larger balance is not (yet) showing on the other. Mind you, the other card is a Virgin one ......! I'm sure it will be in very soon though . So almost there!
  10. That would be me too, but the smaller ships (been on 2 out of Venice, 1 of which was Splendour of the Seas mentioned by Graham and now with TUI) were lovely and did not have the long street nor whistles and bells. I've only been on 1 RC ship with the Central Park long street and that was out of Southampton, and had it been my first RC cruise, or even first cruise out of Southampton (shall we just say that many of the clientele on that ship were definitely out to get their value out of the drinks package!) then it might have been my last. My favourite thing about P&O has to be the breakfast, which I think they do better than any other cruise line, but maybe that's because I'm English and like 'real' tea and toast in a toast rack. I've decided to stay with this thread until most have you have got your refunds and will be hoping it's not too long a wait.
  11. Well I may be opening the vuvuzela drawer any day now 📣📣!! I just phoned (my first call) and got a very efficient young lady who very quickly, once we had gone through the security procedures, told me that my refunds (deposit and balance on different credit cards) was processed yesterday. Without any prompting she gave me the last 4 digits of each account and the amounts to each one. These amounts were not back on my cards today, so I shall remain optimistic about tomorrow, which will be day 60 - but I was early to cancel and was told 'within 45 days'. I hope I am not speaking too soon when I say that I shall miss checking in with this group and the humour, because it is very unlikely I shall be on board P&O in the future. I could find good things about all of the cruise lines we have used over the past few years in addition to P&O, (RCL, Disney, Viking Oceans, Princess and Celebrity) but Celebrity is our favourite and if and when we return to cruising, it is likely to be with them, but never say never. Like many here I suspect, I should feel more kindly disposed towards P&O had they at least sent out an email acknowledgement saying something like ' .... we know we had said that you would get your refund sooner, but this is proving far more difficult than we anticipated due to xxxx ..... and we hope that you will bare with us in these very difficult times and trying circumstances .... . Hoping for you all that this thread will soon be a thing of the past 🙂
  12. This must be a new development. I cancelled 4 days ago with Princess (9th May) and they were giving 60 days. Ever hopeful - although it is only a deposit I am awaiting.
  13. Day 58. I don't post that often so I thought I would update that the vuvuzela is still in the drawer awaiting the celebration of return of my money from P&O; I was one of the early ones whose message was 'within 45 days'. Last week Princess cancelled the TA we were due to take in November. I received a cancellation invoice and confirmation of my request for a refund of deposit by return. They are saying up to 60 days for a refund, but just having the confirmation in an orderly manner made me feel better, even though this may be misplaced as Princess and P&O are both under the Carnival umbrella. As an aside, I cancelled the hire car, Manchester airport parking and Barcelona hotel that went alongside the TA all on 9th March - 3 days ago as I write. I was pleasantly surprised to see refunds for the hire car and the airport parking showing on my credit card this morning! Different operations I accept, but still good to see. Here's hoping for some positive news from someone else today.
  14. Have you checked your Spam folder? This is where a lot of us found our (incorrect in my case) cancellation invoices.
  15. Just for information re booking direct: Booked 4 April cruise, direct with P&O using credit card (but using cashback site). Cancelled on 16 March requesting refund - on screen notice said 'Your refund will be processed within 45 days'. Snail mail letter sent 1st class on 1 May - no response to date. No refund yet - now at 55 days. Will post when refund received, once I have stopped dancing around and blowing a vuvuzela!
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