NCL Saved My Vacation!

[BigMattT]

This stems from my other post about the 3/6 Spirit Sailing (Not Positive):

 

Frankly, I'd love to see people begin sharing experiences when something unexpected and bad happened to you (not someone else) on NCL--and NCL proactively fixed the situation for you.

 

(Not "I had to wait in line 30 minutes for a table at a restaurant onboard and they gave me a bottle of wine." I'm talking an example of something unexpected where they had to show creativity and a genuine concern for your continued patronage...)

 

This is what this thread looks like at Disney:

 

http://www.disboards.com/showthread.php?t=2417929&highlight=customer+service+best

[sjbdtz]

This stems from my other post about the 3/6 Spirit Sailing (Not Positive):

 

Frankly, I'd love to see people begin sharing experiences when something unexpected and bad happened to you (not someone else) on NCL--and NCL proactively fixed the situation for you.

 

(Not "I had to wait in line 30 minutes for a table at a restaurant onboard and they gave me a bottle of wine." I'm talking an example of something unexpected where they had to show creativity and a genuine concern for your continued patronage...)

 

This is what this thread looks like at Disney:

 

http://www.disboards.com/showthread.php?t=2417929&highlight=customer+service+best

 

 

My Baltics cruise was to include a day trip to Moscow while we were in St. Petersburg.

 

The night before we sailed, the insurance company pulled the coverage on the planes that the tour provider planned to use.

 

Needless to say, we were not going to Moscow. Because we didn't get Visas, we weren't going to spend our 2nd day in St. Petersburg either.

 

The ShoreEx manager sat & listened to our disappointment, and then offered to cover 60% of the cost of a 4 passenger guide & car (there were 3 of us in the party) so that we could get a 2nd day in St. Petersburg.

 

He helped us plan out an itinerary (based on the non-NCL tour we'd already booked for the 2nd day...so we weren't seeing the same things twice), and made all of the arrangements for the private tour.

 

He then suggested that we write a letter to Miami afterwards, and give them the full story. Long story semi-short, Miami covered the other 40% in the form of a Cruise Credit.

 

 

It's fairly unlikely we'll wind up in Moscow now (too far from anything else we want to see), but we enjoyed the 2nd day in St. Petersburg, saw intersting things, and NCL was proactive enough to pick up the tab.

 

 

 

 

.

[terrymtex01]

You know.. considering what recently happened on the Spirit, what I am about to post seems trivial, especially with what the people who's loved one actually passed away on the Spirit cruise went through.. but it is one example I can give where I feel NCL's crew stepped up and "saved the day".

I have posted several times about this happening.. and really unless it happens to you, you might not be able to understand how it left us feeling. We were on our second sailing of the NCL Star in an aft Penthouse suite. It was the last morning of our almost perfect Alaskan cruise. We were supposed to be docking in Seattle around 8AM. Doug and I had decided this last morning to actually sleep in since we had cleared it with the Concierge that we did not have to be off the ship until 9:30 or 10AM. We had planned to sleep until 7:30ish, take our showers, pack our little carryon bag thingy, and go have a nice easy breakfast at Cagney's. Then we were going to go back to the stateroom, sit out on the balcony for just a few minutes and leave. That was our plan, anyway. I realize that 7:30 isn't really "sleeping in", but we had picked this cruise for its late May - early June sailing time because of all the daylight you get during those months. We would get up early, like 4 or 5AM just to take in all the beauty from our balcony as we sailed by beautiful Alaska. Not only were we getting up early, but this cruise had been comp'ed by CAS so of course, at night when it would start to get dark (which was very late) we would spend time in the casino. So it wasn't unheard of us to be up until 1 or 2AM, go to bed, and be back up at 5AM to see more of the sights. So we were really looking forward to sleeping in that last morning of our fantastic vacation.

We were sleeping so good, when at 6:10AM our stateroom phone rang and it was the Butler. He said he was out in the hallway and it was urgent for him to come into the room immediately. Half asleep I asked Doug "what did he say?" and Doug relayed what the Butler had just said. I said "well tell him to give us a few minutes to get dressed". Doug told him that, and within 30 seconds there was a knock at the door and before we could even begin to cover ourselves up and answer it, boom, the Butler came rushing in. He begin to explain as he scurried about the cabin that he was about to get off the ship in Seattle to "begin his vacation" and needed to "arrange the dining room table in our cabin before he did so and to pick up any thank you we would be offering him". He was moving around the cabin so quickly and we were half asleep. I was half in shock and believe it or not, it was somewhat frightening. I realized he did call ahead of coming in, but it happened so fast it was almost as if he had just burst in the room without even calling. From the time he hung up the phone to the time he opened the door Doug had not been able to make it from the night stand on the side of the bed to the foot of the bed. The Butler came in that quickly. We had already put his tip in a Thank You card and it was laying on the set of drawers right below the television. We were going to give it to him that morning. When he mentioned "any thank you we would be offering him", I told him that there was a card for him on the desk of drawers. He stopped what he was doing on the dining table, got the card, opened it up, saw the cash, then said "thank you" and left.

Ok.. so compare that to what folks went through on the Spirit, it's almost not worth mentioning. In fact, if I were speaking to someone from that recent Spirit cruise and they had just told me their story of that last day or two...heck.. of things they had encounter on the entire cruise.. I would not even think to say.. "Oh yeah.. well let me tell you what happened to us the last morning of one of our cruises on the Star". But the truth is, we felt violated. No other way to put it. A member of the crew burst into our room for what was a badly veiled attempt to get his tip, that we were going to make sure he got anyway.

Very shortly after this happened, there was another knock at the door and by that time Doug had at least had time to get on a robe, I will still sitting in bed going "what just happened".. and our two Room Stewards, whom we had adored during the entire cruise, asked if they could come in. They told us that they heard what the Butler was attempting to do and had physically tried to prevent him from coming into the room in the hallway, but he had pushed them aside (he was much bigger than the both of them together) and come in anyway. They apologized over and over and you could see a look of horror on their faces. They told us he found out early that morning that NCL was putting him off the ship in Seattle. Later, at breakfast, as busy as the Concierge was the final morning, Simone came running up to us in Cagney's saying how sorry she was for what had happened. The Room Stewards had told her. Even the HD stopped by to apologize. You could see it on all of their faces that they truly were horrified at what happened and you could tell they sincerely were sorry.

How much OBC did we ask for from NCL's corporate office or from the Front Desk? Zero. What did we expect NCL's corporate office or the Front Desk or the HD or the Concierge to do because of this? Zero. Their sincere apologizes were enough. We could have easily allowed this to ruin what, so far has been, the most perfect cruise we have ever taken. But would that hurt NCL? No. Would that hurt any of the folks who would lose their jobs if NCL went by the wayside like some people pray for every day on these boards because of what they experienced on the Spirit? Maybe for a minute.. only until they found other jobs.. and trust me.. they would. Who it would have really hurt would have been us. I refuse to live my life carrying around bitterness and hatefulness. I refuse to let what happened to us ruin many fond memories we had previously made on NCL cruises, and I am glad we didn't let it prevent us from making many more wonderful memories on NCL since then. At the end the ONLY thing that matters is the memories I have of those cruises with Doug. There are many things that have happened to us on cruises that we could have let spoil the cruise, I'm just glad we are the type of people that focus on the good times we had, not the bad times. I really do feel sorry for those who can't seem to do that.

Does NCL make mistakes? YOU BET. Does NCL have lessons they need to learn.. YOU BET. But for me a sincere apology went a long way. As long as at the end of the cruise I have fond memories of my time onboard with Doug I will continue to sail on NCL or any other cruise line of our choosing. At the end of the day, we sail for us.

[rick1300]

You know.. considering what recently happened on the Spirit, what I am about to post seems trivial, especially with what the people who's loved one actually passed away on the Spirit cruise went through.. but it is one example I can give where I feel NCL's crew stepped up and "saved the day".

 

I have posted several times about this happening.. and really unless it happens to you, you might not be able to understand how it left us feeling. We were on our second sailing of the NCL Star in an aft Penthouse suite. It was the last morning of our almost perfect Alaskan cruise. We were supposed to be docking in Seattle around 8AM. Doug and I had decided this last morning to actually sleep in since we had cleared it with the Concierge that we did not have to be off the ship until 9:30 or 10AM. We had planned to sleep until 7:30ish, take our showers, pack our little carryon bag thingy, and go have a nice easy breakfast at Cagney's. Then we were going to go back to the stateroom, sit out on the balcony for just a few minutes and leave. That was our plan, anyway. I realize that 7:30 isn't really "sleeping in", but we had picked this cruise for its late May - early June sailing time because of all the daylight you get during those months. We would get up early, like 4 or 5AM just to take in all the beauty from our balcony as we sailed by beautiful Alaska. Not only were we getting up early, but this cruise had been comp'ed by CAS so of course, at night when it would start to get dark (which was very late) we would spend time in the casino. So it wasn't unheard of us to be up until 1 or 2AM, go to bed, and be back up at 5AM to see more of the sights. So we were really looking forward to sleeping in that last morning of our fantastic vacation.

 

We were sleeping so good, when at 6:10AM our stateroom phone rang and it was the Butler. He said he was out in the hallway and it was urgent for him to come into the room immediately. Half asleep I asked Doug "what did he say?" and Doug relayed what the Butler had just said. I said "well tell him to give us a few minutes to get dressed". Doug told him that, and within 30 seconds there was a knock at the door and before we could even begin to cover ourselves up and answer it, boom, the Butler came rushing in. He begin to explain as he scurried about the cabin that he was about to get off the ship in Seattle to "begin his vacation" and needed to "arrange the dining room table in our cabin before he did so and to pick up any thank you we would be offering him". He was moving around the cabin so quickly and we were half asleep. I was half in shock and believe it or not, it was somewhat frightening. I realized he did call ahead of coming in, but it happened so fast it was almost as if he had just burst in the room without even calling. From the time he hung up the phone to the time he opened the door Doug had not been able to make it from the night stand on the side of the bed to the foot of the bed. The Butler came in that quickly. We had already put his tip in a Thank You card and it was laying on the set of drawers right below the television. We were going to give it to him that morning. When he mentioned "any thank you we would be offering him", I told him that there was a card for him on the desk of drawers. He stopped what he was doing on the dining table, got the card, opened it up, saw the cash, then said "thank you" and left.

 

Ok.. so compare that to what folks went through on the Spirit, it's almost not worth mentioning. In fact, if I were speaking to someone from that recent Spirit cruise and they had just told me their story of that last day or two...heck.. of things they had encounter on the entire cruise.. I would not even think to say.. "Oh yeah.. well let me tell you what happened to us the last morning of one of our cruises on the Star". But the truth is, we felt violated. No other way to put it. A member of the crew burst into our room for what was a badly veiled attempt to get his tip, that we were going to make sure he got anyway.

 

Very shortly after this happened, there was another knock at the door and by that time Doug had at least had time to get on a robe, I will still sitting in bed going "what just happened".. and our two Room Stewards, whom we had adored during the entire cruise, asked if they could come in. They told us that they heard what the Butler was attempting to do and had physically tried to prevent him from coming into the room in the hallway, but he had pushed them aside (he was much bigger than the both of them together) and come in anyway. They apologized over and over and you could see a look of horror on their faces. They told us he found out early that morning that NCL was putting him off the ship in Seattle. Later, at breakfast, as busy as the Concierge was the final morning, Simone came running up to us in Cagney's saying how sorry she was for what had happened. The Room Stewards had told her. Even the HD stopped by to apologize. You could see it on all of their faces that they truly were horrified at what happened and you could tell they sincerely were sorry.

 

How much OBC did we ask for from NCL's corporate office or from the Front Desk? Zero. What did we expect NCL's corporate office or the Front Desk or the HD or the Concierge to do because of this? Zero. Their sincere apologizes were enough. We could have easily allowed this to ruin what, so far has been, the most perfect cruise we have ever taken. But would that hurt NCL? No. Would that hurt any of the folks who would lose their jobs if NCL went by the wayside like some people pray for every day on these boards because of what they experienced on the Spirit? Maybe for a minute.. only until they found other jobs.. and trust me.. they would. Who it would have really hurt would have been us. I refuse to live my life carrying around bitterness and hatefulness. I refuse to let what happened to us ruin many fond memories we had previously made on NCL cruises, and I am glad we didn't let it prevent us from making many more wonderful memories on NCL since then. At the end the ONLY thing that matters is the memories I have of those cruises with Doug. There are many things that have happened to us on cruises that we could have let spoil the cruise, I'm just glad we are the type of people that focus on the good times we had, not the bad times. I really do feel sorry for those who can't seem to do that.

 

Does NCL make mistakes? YOU BET. Does NCL have lessons they need to learn.. YOU BET. But for me a sincere apology went a long way. As long as at the end of the cruise I have fond memories of my time onboard with Doug I will continue to sail on NCL or any other cruise line of our choosing. At the end of the day, we sail for us.

 

Well said, well wrote!! To many people today looking for a hand out when things are not perfect. Roll with the punches.

[terrymtex01]

Well said, well wrote!! To many people today looking for a hand out when things are not perfect. Roll with the punches.

 

I only hope the OP doesn't think that was directed to him in my posting.. I don't think that is what he is looking for at all.. I went back to edit my posting afterwards, but I had waited too long.. 8-)

[DebbieCruises]

Does NCL make mistakes? YOU BET. Does NCL have lessons they need to learn.. YOU BET. But for me a sincere apology went a long way. As long as at the end of the cruise I have fond memories of my time onboard with Doug I will continue to sail on NCL or any other cruise line of our choosing. At the end of the day, we sail for us.

 

I wish you were on our next cruise so I could shake your hand, or better yet, give you a hug! You seem to be an incredibly upbeat and positive person. I bet you and Doug have a blast, or at the very least, a very pleasant time wherever you go. You offer great advice, and I know when I see one of you posts, it'll be good information.

 

Thanks for once again making me smile and for reinforcing my belief that I should continue to always look for the best in people and in every situation. You are my hero!

[rick1300]

I only hope the OP doesn't think that was directed to him in my posting.. I don't think that is what he is looking for at all.. I went back to edit my posting afterwards, but I had waited too long.. 8-)

 

I did not take it that way. Also i thought that you made it clear that in no way you were flaming the OP.

[jvsnana]

This stems from my other post about the 3/6 Spirit Sailing (Not Positive):

 

Frankly, I'd love to see people begin sharing experiences when something unexpected and bad happened to you (not someone else) on NCL--and NCL proactively fixed the situation for you.

 

(Not "I had to wait in line 30 minutes for a table at a restaurant onboard and they gave me a bottle of wine." I'm talking an example of something unexpected where they had to show creativity and a genuine concern for your continued patronage...)

 

This is what this thread looks like at Disney:

 

http://www.disboards.com/showthread.php?t=2417929&highlight=customer+service+best

 

Our Western Caribbean cruise on the Pearl was supposed to be a relaxing cruise to help my DH recover from an injury he received on the job. He is a firefighter and suffered severe smoke inhalation on a fire call.

 

We were in a forward AC penthouse and the smell of cigarette smoke kept coming through the air conditioner. As my DH now has breathing issues from his injury, we tried to air out the room and we informed the room steward and our Concierge of the issue.

 

We were just expecting to have the room sprayed with the awesome room deodorizer that NCL uses, but when we returned back to the cabin, our wonderful Concierge, Carlos, had a crew member waiting with a luggage cart to move all of our belongings to a new AC cabin one floor up!

We tried to help gather our stuff, but the only things he let us handle was our personal bathroom toiletries:p He even grabbed the fresh flower arrangement and brought it up!

 

We indeed had a relaxing vacation in a wonderful penthouse! Thanks to Carlos!

[mkad1109]

April 2006 -While in Grand Cayman, a tender port, my daughter became very sick. As we took the taxi back to the port, the tender line was very long. She was horribly feverish and I was concerned for her waiting in the heat...I went to the front and asked if she and I could be on the next tender (she was only 11). They asked how large my family was (6 of us!) and I told them it was fine, my husband would wait with the other 3 children. Was told absolutely not go get the rest of my family as they were sure he too was worried about her (of course he was!).

 

Kayla went directly to the ships hospital where she spent quite a few hours on IV antibiotics due to an ear infection that had her fever almost 105 degrees! Thank you NCL for going the extra yard. My husband will never forget it. We just wanted to get HER back, but they are a family company!

[canpass]

You know.. considering what recently happened on the Spirit, what I am about to post seems trivial, especially with what the people who's loved one actually passed away on the Spirit cruise went through.. but it is one example I can give where I feel NCL's crew stepped up and "saved the day".

 

I have posted several times about this happening.. and really unless it happens to you, you might not be able to understand how it left us feeling. We were on our second sailing of the NCL Star in an aft Penthouse suite. It was the last morning of our almost perfect Alaskan cruise. We were supposed to be docking in Seattle around 8AM. Doug and I had decided this last morning to actually sleep in since we had cleared it with the Concierge that we did not have to be off the ship until 9:30 or 10AM. We had planned to sleep until 7:30ish, take our showers, pack our little carryon bag thingy, and go have a nice easy breakfast at Cagney's. Then we were going to go back to the stateroom, sit out on the balcony for just a few minutes and leave. That was our plan, anyway. I realize that 7:30 isn't really "sleeping in", but we had picked this cruise for its late May - early June sailing time because of all the daylight you get during those months. We would get up early, like 4 or 5AM just to take in all the beauty from our balcony as we sailed by beautiful Alaska. Not only were we getting up early, but this cruise had been comp'ed by CAS so of course, at night when it would start to get dark (which was very late) we would spend time in the casino. So it wasn't unheard of us to be up until 1 or 2AM, go to bed, and be back up at 5AM to see more of the sights. So we were really looking forward to sleeping in that last morning of our fantastic vacation.

 

We were sleeping so good, when at 6:10AM our stateroom phone rang and it was the Butler. He said he was out in the hallway and it was urgent for him to come into the room immediately. Half asleep I asked Doug "what did he say?" and Doug relayed what the Butler had just said. I said "well tell him to give us a few minutes to get dressed". Doug told him that, and within 30 seconds there was a knock at the door and before we could even begin to cover ourselves up and answer it, boom, the Butler came rushing in. He begin to explain as he scurried about the cabin that he was about to get off the ship in Seattle to "begin his vacation" and needed to "arrange the dining room table in our cabin before he did so and to pick up any thank you we would be offering him". He was moving around the cabin so quickly and we were half asleep. I was half in shock and believe it or not, it was somewhat frightening. I realized he did call ahead of coming in, but it happened so fast it was almost as if he had just burst in the room without even calling. From the time he hung up the phone to the time he opened the door Doug had not been able to make it from the night stand on the side of the bed to the foot of the bed. The Butler came in that quickly. We had already put his tip in a Thank You card and it was laying on the set of drawers right below the television. We were going to give it to him that morning. When he mentioned "any thank you we would be offering him", I told him that there was a card for him on the desk of drawers. He stopped what he was doing on the dining table, got the card, opened it up, saw the cash, then said "thank you" and left.

 

Ok.. so compare that to what folks went through on the Spirit, it's almost not worth mentioning. In fact, if I were speaking to someone from that recent Spirit cruise and they had just told me their story of that last day or two...heck.. of things they had encounter on the entire cruise.. I would not even think to say.. "Oh yeah.. well let me tell you what happened to us the last morning of one of our cruises on the Star". But the truth is, we felt violated. No other way to put it. A member of the crew burst into our room for what was a badly veiled attempt to get his tip, that we were going to make sure he got anyway.

 

Very shortly after this happened, there was another knock at the door and by that time Doug had at least had time to get on a robe, I will still sitting in bed going "what just happened".. and our two Room Stewards, whom we had adored during the entire cruise, asked if they could come in. They told us that they heard what the Butler was attempting to do and had physically tried to prevent him from coming into the room in the hallway, but he had pushed them aside (he was much bigger than the both of them together) and come in anyway. They apologized over and over and you could see a look of horror on their faces. They told us he found out early that morning that NCL was putting him off the ship in Seattle. Later, at breakfast, as busy as the Concierge was the final morning, Simone came running up to us in Cagney's saying how sorry she was for what had happened. The Room Stewards had told her. Even the HD stopped by to apologize. You could see it on all of their faces that they truly were horrified at what happened and you could tell they sincerely were sorry.

 

How much OBC did we ask for from NCL's corporate office or from the Front Desk? Zero. What did we expect NCL's corporate office or the Front Desk or the HD or the Concierge to do because of this? Zero. Their sincere apologizes were enough. We could have easily allowed this to ruin what, so far has been, the most perfect cruise we have ever taken. But would that hurt NCL? No. Would that hurt any of the folks who would lose their jobs if NCL went by the wayside like some people pray for every day on these boards because of what they experienced on the Spirit? Maybe for a minute.. only until they found other jobs.. and trust me.. they would. Who it would have really hurt would have been us. I refuse to live my life carrying around bitterness and hatefulness. I refuse to let what happened to us ruin many fond memories we had previously made on NCL cruises, and I am glad we didn't let it prevent us from making many more wonderful memories on NCL since then. At the end the ONLY thing that matters is the memories I have of those cruises with Doug. There are many things that have happened to us on cruises that we could have let spoil the cruise, I'm just glad we are the type of people that focus on the good times we had, not the bad times. I really do feel sorry for those who can't seem to do that.

 

Does NCL make mistakes? YOU BET. Does NCL have lessons they need to learn.. YOU BET. But for me a sincere apology went a long way. As long as at the end of the cruise I have fond memories of my time onboard with Doug I will continue to sail on NCL or any other cruise line of our choosing. At the end of the day, we sail for us.

 

What a beautiful post and what a marvelous attitude. I have always said it is not about the problem but how the problem is handled. I remember the Gem and the first night the girls messed up our order, they couldn't apologize enough. We used that event to joke with these two girls every time they served us and we had a great time with them. They went out of their way to make every meal special. All to often we only see the bad and miss the many blessing other people bring our way. Thanks again for your post

[Pendragoncruising]

Does NCL make mistakes? YOU BET. Does NCL have lessons they need to learn.. YOU BET. But for me a sincere apology went a long way. As long as at the end of the cruise I have fond memories of my time onboard with Doug I will continue to sail on NCL or any other cruise line of our choosing. At the end of the day, we sail for us.

 

OK so here's one since we are going in this direction Oct 2009 we were on the Star heading south to Mexico, the first night we were having issues with the ceiling creaking REALLY LOUDLY about 3AM I finally got up and went to the front desk, the nice young lady said that she'd make sure they took care of it the following day and gave us some earplugs, sure enough someone came into the room during the day and put some wedges in the ceiling which didn't help in the least, headed back down to the front desk etc etc, this went on for 3 nights, finally on the 4th day there was a bottle of wine in our cabin and a note to say that sorry the creaking is out of our control, please accept this gift as an appology, that night Hurricane Rick caught up with the ship, waves reaching balconies on deck 8, my wife and I slept like babes, when we got up the next morning there were barf bags all over the ship, I asked my daughter who was in an adjacent cabin what we'd missed, she couldn't believe we'd slept through the hurricane AND all of the PA messages, anyhoo we figured whatever we're here to have some fun.

The last night of the cruise my wife woke me up to say that I'd left the tap running in the bathroom, when I poked my head in there was water running from the ceiling fan I guess a pipe had split, I called the front desk and there was an officer at my door within 60 seconds (I think they transported him from the bridge) it did take them about 45 minutes to fix it and they didn't clean up the mess probably because it was then 5AM and everyone was getting ready for docking.

I did write a letter to Miami suggesting that they should be dry docking the star to fix issues, I figured that was the last of it. A month later we got a future cruise credit for $620 a nice touch considering the problems didn't wreck our vacation just gave us some great stories to tell on other cruises.

Needless to say NCL had our business on the Jewel in a suite last year and we're on the Gem also in a suite this year.

[Wildcatllamas]

This is a wonderful thread. We will be cruising on NCL for the first time in January and it is so reassuring to see how they treat their customers. It is also refreshing to see all of you who take things in stride and enjoy life.

 

There are always those folks who stub their toe and expect everything for free after that. We see it alot during the summer time in the hotel industry. Folks who want to see how much of their vacation they can get for free sothey will complain about everything. Most original was a couple who claimed our mauve carpet in their suite caused them to have nightmares all night and what were we going to do about it.:rolleyes:

[halos]

Who it would have really hurt would have been us. .

 

*big smile*

You get it.

[terrymtex01]

I wish you were on our next cruise so I could shake your hand, or better yet, give you a hug! You seem to be an incredibly upbeat and positive person. I bet you and Doug have a blast, or at the very least, a very pleasant time wherever you go. You offer great advice, and I know when I see one of you posts, it'll be good information.

 

Thanks for once again making me smile and for reinforcing my belief that I should continue to always look for the best in people and in every situation. You are my hero!

 

What a beautiful post and what a marvelous attitude. I have always said it is not about the problem but how the problem is handled. I remember the Gem and the first night the girls messed up our order, they couldn't apologize enough. We used that event to joke with these two girls every time they served us and we had a great time with them. They went out of their way to make every meal special. All to often we only see the bad and miss the many blessing other people bring our way. Thanks again for your post

 

*big smile*

You get it.

 

Wow.. thanks All.. I really wasn't expecting these responses and I rarely share the full story of what happened to us that morning because compared to what has happened to some folks, it seems minor. Again, thanks for making my day. 8-)

[erdoran]

Terry, I'm with the others who admire how you handled this!! It's a shame (in hindsight) that the stewards didn't call Security, but perhaps that's why the butler WAS removed at Seattle! I would have been both frightened and also felt violated--and what if either of you had been undressed?!

 

My "saved vacation" story is very minor and the problem was as well, but I did feel NCL went above & beyond. I was on the maiden Epic TA, and expected some bumps in the road, and wasn't disappointed. I was in a studio. The sliding closet door kept coming off the tracks. My cabin was so cold I had to sleep with all the covers & my sweatshirt besides, and since I had a spa pass, I showered in the spa because my room was too cold to shower in! I had complained twice to the front desk and nothing was done. Third time I complained they moved/upgraded me to a balcony and I was absolutely THRILLED to have a balcony room all to myself!! Yes, they could have kept putting me off, or put me in another studio or an inside, or even gotten the problems fixed. I never expected an upgrade from it.

 

And for those who are curious, no, I didn't get nor did I ask for any OBC, it was unnecessary--that room move alone exceeded my expectations! I figured the room problems were just teething pains that would get fixed eventually.