Princess Customer Relations: Are You Kidding Me!!!

[dfields1814]

On a recent cruise on the Golden, we were overcharged for an item. I know we were overcharged because before the cruise I called Princess and double checked the price. And sure enough we were charged a higher price on our cruise. When I returned home I emailed customer realtions a nice letter praising the cruise and staff (all true) and mentioning the overcharge and why I thought I deserved a OBC. I also emailed a copy of my statement showing the overcharge. Then I sat back for what I have read on CC would be a 6 week wait.

 

I just got a call from Princess customer relations telling me I was correct and to expect an OBC for our next cruise. The total wait was less than 3 business days. Now that is what I call excellent customer service!!!

[Musky Ike]

Great to hear! Another reason to check those statements over.

[janina]

Great news...to hear that Princess "quickly" corrected the error. Hope they keep up the good service.

[judyjudy56]

We had a charge on our bill on our recent Golden cruise that was not ours. It was corrected the following day and we even got a message in the cabin that it had been credited. We have never had a charge on our bill that was not ours so I am not sure if this is what they always do, but I was really pleased with the speed of the correction.

[regnig]

Thanks for taking the time to post about a positive experience! :)

[hop_along]

As long as the affected customer is satisfied, that's all that matters, I suppose, but surely a more reasonable and fair solution would be an immediate credit to the charge card or a promptly mailed check. Not everyone is able to take another Princess cruise anytime soon.

[cruisingallover]

another happy ending :)

[wizard-of-roz]

Thank you for sharing your positive experience. I thought for sure it was going to be complaint by the way you headed the tread!

It's always nice to know that Princess stands behind her product. And, takes care of her customers. :)

[Cruz Doggie Gal]

I was prepared for something dreadful, but what a wonderful surprise. Thanks:)

[rdsqrl]

As long as the affected customer is satisfied, that's all that matters, I suppose, but surely a more reasonable and fair solution would be an immediate credit to the charge card or a promptly mailed check. Not everyone is able to take another Princess cruise anytime soon.

The OP asked for an OBC in their letter; I'm sure had s/he asked for a refund, that would have been forthcoming, too.

[Astro Flyer]

On a recent cruise on the Golden, we were overcharged for an item. I know we were overcharged because before the cruise I called Princess and double checked the price. And sure enough we were charged a higher price on our cruise. When I returned home I emailed customer realtions a nice letter praising the cruise and staff (all true) and mentioning the overcharge and why I thought I deserved a OBC. I also emailed a copy of my statement showing the overcharge. Then I sat back for what I have read on CC would be a 6 week wait.

 

I just got a call from Princess customer relations telling me I was correct and to expect an OBC for our next cruise. The total wait was less than 3 business days. Now that is what I call excellent customer service!!!

Obviously you know how to compose an effective letter & to document your problem to get a positive result...maybe you could have a career writing them for others??? :D