flcruiser3 Posted May 28, 2011 #1 Share Posted May 28, 2011 I am trying to call Princess to ask them a few questions and I have already been on hold for 37 minutes. Is this normal? Not very impressed with my 1st time tying to contact Princess without my TA. Link to comment Share on other sites More sharing options...
cherylandtk Posted May 28, 2011 #2 Share Posted May 28, 2011 No, that is not normal. And if your questions are about a booking you have with a TA, they cannot discuss that booking with you anyway. If it were me, I would just hang up and re-dial. Link to comment Share on other sites More sharing options...
Toto2Kansas Posted May 28, 2011 #3 Share Posted May 28, 2011 Holiday Weekend I would guess. No, that is not a normal hold time. Link to comment Share on other sites More sharing options...
Rare Coral Posted May 28, 2011 #4 Share Posted May 28, 2011 It is the holiday weekend! I am sure they are running with a minimal staff. Also, more reps on the phone during the week vs weekend. Link to comment Share on other sites More sharing options...
flcruiser3 Posted May 28, 2011 Author #5 Share Posted May 28, 2011 it has now been 46 minutes, very disappointing. I will handle my questions with my TA later. (or with the help of the Cruise Critic Experts)! Link to comment Share on other sites More sharing options...
cherylandtk Posted May 28, 2011 #6 Share Posted May 28, 2011 Ask away...:) I am sure the CC boards will beat the 46 minutes you have been on hold, AND be more accurate. Link to comment Share on other sites More sharing options...
dfields1814 Posted May 28, 2011 #7 Share Posted May 28, 2011 I have called Princess many times and never had to wait even one second. Something must be happening. Link to comment Share on other sites More sharing options...
Loonbeam Posted May 28, 2011 #8 Share Posted May 28, 2011 They are operating with a very short staff for the holiday weekend. Call back on Tuesday US time and you should have minimal wait. That said, as noted, if you have a TA they will tell you to call the TA anyway. Link to comment Share on other sites More sharing options...
PotatoBug Posted May 28, 2011 #9 Share Posted May 28, 2011 That's weird because I called Princess this morning about the same time to get a price reduction applied and I was only on hold for less than 2 minutes. Link to comment Share on other sites More sharing options...
TysJac Posted May 28, 2011 #10 Share Posted May 28, 2011 Never had a problem being on hold for an extended period. However, if you have a problem, they will not let you talk to a supervisor or manager. Link to comment Share on other sites More sharing options...
truffles68 Posted May 28, 2011 #11 Share Posted May 28, 2011 I called this morning & got through within 2 minutes. Link to comment Share on other sites More sharing options...
Rob & Beckys mom Posted May 28, 2011 #12 Share Posted May 28, 2011 I got right through as well, must be something wrong. Link to comment Share on other sites More sharing options...
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