kjblovestotravel Posted June 11, 2012 #1 Share Posted June 11, 2012 Is anyone else having serious problems with signing in to their account? I have been on hold with the tech support forever. Link to comment Share on other sites More sharing options...
wmjrdn4ever Posted June 11, 2012 #2 Share Posted June 11, 2012 Is anyone else having serious problems with signing in to their account? I have been on hold with the tech support forever. I had to sign on twice for each attempt -- first the main login and then it made me sign on again to go anywhere. Once the second sign on was completed I could navigate the site. Link to comment Share on other sites More sharing options...
Cruzin2paradise09 Posted June 11, 2012 #3 Share Posted June 11, 2012 Is anyone else having serious problems with signing in to their account? I have been on hold with the tech support forever. Saw this after I was having trouble. Click the link. All you need to do is create a Carnival....com profile with your existing Past Guest number, which is now the VIFP Member #. They’re one in the same now. If you don’t know your past guest number, there is an easy look-up function. Just click on the “Already Sailed with Carnival” button and you can enter the information needed to retrieve your number. https://secure.carnival.com/bookedguest/guestmanagement/registration/enroll Link to comment Share on other sites More sharing options...
sunshinecruiser62 Posted June 11, 2012 #4 Share Posted June 11, 2012 I've been having problems with The CCL site all weekend. I haven't tried it yet today. Good Luck!:) Link to comment Share on other sites More sharing options...
Cruzin2paradise09 Posted June 11, 2012 #5 Share Posted June 11, 2012 I've been having problems with The CCL site all weekend. I haven't tried it yet today. Good Luck!:) Seriously, use the like I posted. I couldn't get "it" figured out until I used the link! Link to comment Share on other sites More sharing options...
NHNEV2003 Posted June 11, 2012 #6 Share Posted June 11, 2012 Saw this after I was having trouble. Click the link. All you need to do is create a Carnival....com profile with your existing Past Guest number, which is now the VIFP Member #. They’re one in the same now. If you don’t know your past guest number, there is an easy look-up function. Just click on the “Already Sailed with Carnival” button and you can enter the information needed to retrieve your number. https://secure.carnival.com/bookedguest/guestmanagement/registration/enroll Thanks for the help-- clicked on the link, tweaked a few things to update, and my account and booking are both all set. Thx!! Link to comment Share on other sites More sharing options...
MichelleChell Posted June 11, 2012 #7 Share Posted June 11, 2012 I just finally got in. I had to find my VIFP # and go thru that. After that your in and should be good. I also found my VIFP# in my booking email I had saved. Link to comment Share on other sites More sharing options...
CRUISE4JANE Posted June 11, 2012 #8 Share Posted June 11, 2012 At first I had a problem logging in. Then I realized that you logged in differently than before when all you had to do was put your booking number in. I figured out my user name and pw and got in, just to have to log in AGAIN with my booking number. More work involved for us :rolleyes:. Link to comment Share on other sites More sharing options...
CRUISE4JANE Posted June 11, 2012 #9 Share Posted June 11, 2012 Just went again on Manager My Cruise and I DIDN'T have to log in twice, just once like in the past with the booking #. Have no clue what in the he** is going on. :rolleyes: Link to comment Share on other sites More sharing options...
skrufy Posted June 11, 2012 #10 Share Posted June 11, 2012 Still cant get in no matter what I try. Link to comment Share on other sites More sharing options...
Cruzin2paradise09 Posted June 11, 2012 #11 Share Posted June 11, 2012 Still cant get in no matter what I try. Click the link I posted above! Link to comment Share on other sites More sharing options...
pcvtmom Posted June 11, 2012 #12 Share Posted June 11, 2012 I was on the phone with a Carnival rep (trying to solve a VIFP problem) and the system went down. She is going to e-mail me when my problem is solved. I think the volume of problems they are addressing with the new program has caused some slow-downs. Hopefully, all will be up and running soon. Link to comment Share on other sites More sharing options...
novalab Posted June 11, 2012 #13 Share Posted June 11, 2012 Saw this after I was having trouble. Click the link. All you need to do is create a Carnival....com profile with your existing Past Guest number, which is now the VIFP Member #. They’re one in the same now. If you don’t know your past guest number, there is an easy look-up function. Just click on the “Already Sailed with Carnival” button and you can enter the information needed to retrieve your number. https://secure.carnival.com/bookedguest/guestmanagement/registration/enroll I did this Saturday (profile with past guest number) and when I hit 'update' I was issued a new VIP # that is not my past guest number. With that in mind, my past 6 (totaling 40 points) Carnival cruise records vanished.:eek: VIP site said I had '0' points & welcomed me to 'Red' status. I have pleanty of time to get this streightened out. A call to a Carnival rep yesterday said to wait until Tuesday as they are having trouble with the site. Just in case I filled out the missed cruises form & submitted that. I have noticed that a lot of people are having the same problem. Guess we should give them about a week to get everything organized & corrected. Link to comment Share on other sites More sharing options...
CRUISE4JANE Posted June 11, 2012 #14 Share Posted June 11, 2012 I had to sign on twice for each attempt -- first the main login and then it made me sign on again to go anywhere. Once the second sign on was completed I could navigate the site. No more signing in twice. I just noticed they have an Access to Booking right below next to Manage My Cruise that says Access to Booking, so just click there...........one login only. Link to comment Share on other sites More sharing options...
CRUISE4JANE Posted June 11, 2012 #15 Share Posted June 11, 2012 If I use Chrome, I noticed if I don't log in and then go to manage my cruise, my content is not secure, but if I log in first and then log in again, it is secure. Just saying. Link to comment Share on other sites More sharing options...
fanda120608 Posted June 11, 2012 #16 Share Posted June 11, 2012 Click the link I posted above! Using that link from above, it told me that I was not the person associated with the information that I input to register. :confused: Oh well. Link to comment Share on other sites More sharing options...
VickiD59 Posted June 11, 2012 #17 Share Posted June 11, 2012 I was able to sign in without a problem, but all the linked reservations associated with our booking were no longer visible. I had to re-enter all the booking #s for all the cabins. Link to comment Share on other sites More sharing options...
Stevie17 Posted June 11, 2012 #18 Share Posted June 11, 2012 I did this Saturday (profile with past guest number) and when I hit 'update' I was issued a new VIP # that is not my past guest number. With that in mind, my past 6 (totaling 40 points) Carnival cruise records vanished.:eek: VIP site said I had '0' points & welcomed me to 'Red' status. I have pleanty of time to get this streightened out. A call to a Carnival rep yesterday said to wait until Tuesday as they are having trouble with the site. Just in case I filled out the missed cruises form & submitted that. I have noticed that a lot of people are having the same problem. Guess we should give them about a week to get everything organized & corrected. This is exactly what happened to me today....zero points....no prior cruises with Carnival. Sigh. Hoping they iron out the kinks soon...... Link to comment Share on other sites More sharing options...
kjunea Posted June 11, 2012 #19 Share Posted June 11, 2012 I can log in, just can't make a reservation for the steakhouse. Everytime I try, it resets and goes to the screen with the Red Frog pub that says "there's a problem" Link to comment Share on other sites More sharing options...
kjblovestotravel Posted June 11, 2012 Author #20 Share Posted June 11, 2012 I followed the link and got in. Thanks Cruizin2! Also it has all my past cruises listed now which I never could get before but it also has my Saint John NB cruise going out this week from Boston listed twice...same booking number....hmmmmmm...do you think I'll get double credit? Once I got in, I liked the site and how it looks. Link to comment Share on other sites More sharing options...
jwolf24601 Posted June 11, 2012 #21 Share Posted June 11, 2012 I got in but when I go to manage my cruise it asks for booking number and information. When I enter that it says "The current booking is for a past sailing." Link to comment Share on other sites More sharing options...
jelayne Posted June 11, 2012 #22 Share Posted June 11, 2012 I was able to sign in without a problem, but all the linked reservations associated with our booking were no longer visible. I had to re-enter all the booking #s for all the cabins. We had a similar problem but when we reentered the booking #s we got a message on each one that the birth date we had was wrong! Im pretty sure we know our birthdays & we accessed the bookings last week! Called Carnival - given the "we can't help you, since you booked with a TA you will need to call them". So now TA has to spend time on phone w/ tech support:confused: Link to comment Share on other sites More sharing options...
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