Help Needed For Boarding Pass...

[USNUZULOOSE]

I am trying to put in my DH information for the immigration, It has my documentation number in where his should go. I have tried to change that but that still does not help. Princess is closed so no help there. Could someone please tell me what I am doing wrong?

[Murphey]

Are you talking about where the passport # goes? Make sure you hit the save button at the bottom of the page any time you put new info in.

[USNUZULOOSE]

Are you talking about where the passport # goes? Make sure you hit the save button at the bottom of the page any time you put new info in.

I have done that with my info. When I started putting in DH info it had my number in there and not blank to put his in.

[notentirelynormal]

I have done that with my info. When I started putting in DH info it had my number in there and not blank to put his in.

 

But the question was - number for what? Booking, passport, past passenger?

[USNUZULOOSE]

putting in the number for pass port card.

[notentirelynormal]

That might be your problem - that it is a "card" and not an actual passport. Sorry I can't help you with that. But a card does not function the same as a passport so maybe their system won't take it. Weird that it would take yours though. I know that when your passport has less then 6 months validation on it they system won't take that either.

[USNUZULOOSE]

That might be your problem - that it is a "card" and not an actual passport. Sorry I can't help you with that. But a card does not function the same as a passport so maybe their system won't take it. Weird that it would take yours though. I know that when your passport has less then 6 months validation on it they system won't take that either.

It gives the option for the card, Our cards won't expire until 2019. I appreciate the help, I will call Princess tomorrow, just thought someone might have experienced this problem..:)

[Sea Day Cruiser]

Are you trying to do this in the Princess Cruise Personalizer? If so, did you log out of your account before trying to add his? If not, try logging out of yours and then sign into his with his own name and password.

[caribill]

Are you trying to do this in the Princess Cruise Personalizer? If so, did you log out of your account before trying to add his? If not, try logging out of yours and then sign into his with his own name and password.

 

Shouldn't have to do this as both person's information can be filled out by whomever is signed in.

 

But, maybe doing that will work.

[USNUZULOOSE]

Sorry, I frequent other boards. No I have not tried that, I guess I need to create another account. But , would it allow me to with the same email?

[caribill]

Sorry, I frequent other boards. No I have not tried that, I guess I need to create another account. But , would it allow me to with the same email?

 

If you go to the main Princess.com page, you can select "Visit Cruise Personalizer" and then there is no need to enter an e-mail address. You need name, birth date, and booking number.

[USNUZULOOSE]

Thank You, I will try this tomorrow.

[USNUZULOOSE]

I wanted to say Thank You for the help. I called Princess this morning and they fixed the problem for me. The woman that helped me couldn't understand why it did that either. But it is fixed. Thank You for your kindness, I appreciate it.