Wonderful cruise on the Liberty with a disappointing ending

[NoName]

Like another poster, I wonder if once you exit the ship and are "zeroed" out...if by law you are NOT allowed to reboard?

 

I know that those pax on back to back cruises need to exit the ship to "zero" out the passengers from the previous cruise. They are not allowed back on til the ship is "zeroed out".

 

It would be nice IF the law would allow you to reboard and find "lost" or "left behind items" but once you leave the ship, I think you are out of luck.

 

 

I have been wondering if there was some type of law that prevented them from helping me. However, I read in one of the previous posts that they escorted a guest back on board to pick up their watch....so I am leaning towards company policy versus federal/state regulation. Anyone know for sure?

[Elaine515]

While I agree that the Carnival Staff Members could have been more helpful and show that they care, I was also surprised to hear that someone was escorted back onto the ship to get their forgotten watch..

 

Once your card is dinged out at the end of your cruise, for security reasons, you are not allowed to re-enter the ship without going thru customs again....

 

Please let us know if they have found your wallet.. I'm thinking that there is a good chance that they not only found it, but with everything in it too... And remember, they might be closed today so be patient... Good Luck

[wantocruisemore]

I have been wondering if there was some type of law that prevented them from helping me. However, I read in one of the previous posts that they escorted a guest back on board to pick up their watch....so I am leaning towards company policy versus federal/state regulation. Anyone know for sure?

 

Had you already cleared customs when you realized it was still onboard?

I don't know the rules but that might have something to do with it.

 

However, more likely it sounds like you ended up with someone who was not willing to go the extra mile to help. They definitely should have escorted you back on board or sent someone just to check on it before you left port.

[NoName]

Yes, I had already went through customs.

[NoName]

W I'm thinking that there is a good chance that they not only found it, but with everything in it too... And remember, they might be closed today so be patient... Good Luck

 

 

I like the way you think! I have my fingers crossed. I will be very impressed with Carnival employees if my wallet is returned.

[kona_wahine]

This is where my OCD comes in really handy. I check, recheck, and rerecheck. And then check again. :p

 

Glad you had a good time. We had 9266 last month and loved the location.

[wantocruisemore]

Yes, I had already went through customs.

 

Then that might have to do with Customs regulations outside Carnivals control, port authority jurisdiction. BUT, Carnival could have certainly dispatched someone immediately to check and report back. It's disappointing they did not do more.

[NoName]

Just in case anyone looks in to see if my wallet was returned, I am sad to say that as of today 2/24/14 I have not heard another word from Carnival.

[SMSACE6]

I am sorry to hear this.

 

It surely puts a down ward slide on your cruise experience. :(

[wantocruisemore]

Just in case anyone looks in to see if my wallet was returned, I am sad to say that as of today 2/24/14 I have not heard another word from Carnival.

 

Have you contacted them? I would be throwing a fit!!!!

[NoName]

I disembarked from the Liberty on Feb 15th. Immediately after disembarking the ship, I realized that I left my wallet in the safe. Despite, waiting at the terminal for 1.5 hrs, they informed me that my wallet "wasn't there" and handed me a guest services card.

 

Here is the previous thread:

 

http://boards.cruisecritic.com/showthread.php?t=1991316

 

As of today, I haven't heard anything from Carnival, so I called Guest services for a status update. I was told that they will not even know if my wallet was found or not until they receive the "lost/found" shipment from the ship and that usually takes 2 to 2 1/2 weeks from debarkation!

 

So, here is an simple way to improve Customer Service....how about the lost & found department on the ship communicate with guest services on land REALTIME.........that little bit of effort would go a long way with this cruiser! It would say, "I realize this is an important issue to you, and therefore, it is important to Carnival as well".

 

I am amazed that after 9 days that can't even tell me if my wallet was turned in or not. I would feel so much better just knowing that it has been turned in and they are just waiting for it to be returned. In this day and age.....communication can be almost instant, even on a cruise ship.

[rubysmom]

Sorry to hear that......inexcusable on their part.....

[msolberg]

While I agree that the Carnival Staff Members could have been more helpful and show that they care, I was also surprised to hear that someone was escorted back onto the ship to get their forgotten watch..

 

Once your card is dinged out at the end of your cruise, for security reasons, you are not allowed to re-enter the ship without going thru customs again....

 

Please let us know if they have found your wallet.. I'm thinking that there is a good chance that they not only found it, but with everything in it too... And remember, they might be closed today so be patient... Good Luck

 

My friend hadn't cleared customs yet but had "dinged" through the exit and had just crossed the foot bridge when she realized she forgot her watch. There was a Carnival employee nearby with a radio who must have asked permission to escort her back. I guess the big difference is that she did not go through customs.

 

Diane

[awhcruiser]

Lesson learned. Always check that you have everything before you leave the ship!

[mum2bradley]

That is a good system...I usually do the same. I actually did check the safe over carefully the night before...even picked up the cloth on the bottom to make sure nothing stayed behind. I then locked my wallet back in for the night as we were going out.........In the morning, I picked up my purse, checked all the drawers and walked out. I should have noticed the purse was much lighter than usual....but I was also carrying bags so didn't notice

 

Did you not have your passport locked up with your wallet?

 

I hope they find it for you.

[airmj2123]

I disembarked from the Liberty on Feb 15th. Immediately after disembarking the ship, I realized that I left my wallet in the safe. Despite, waiting at the terminal for 1.5 hrs, they informed me that my wallet "wasn't there" and handed me a guest services card.

 

Here is the previous thread:

 

http://boards.cruisecritic.com/showthread.php?t=1991316

 

As of today, I haven't heard anything from Carnival, so I called Guest services for a status update. I was told that they will not even know if my wallet was found or not until they receive the "lost/found" shipment from the ship and that usually takes 2 to 2 1/2 weeks from debarkation!

 

So, here is an simple way to improve Customer Service....how about the lost & found department on the ship communicate with guest services on land REALTIME.........that little bit of effort would go a long way with this cruiser! It would say, "I realize this is an important issue to you, and therefore, it is important to Carnival as well".

 

I am amazed that after 9 days that can't even tell me if my wallet was turned in or not. I would feel so much better just knowing that it has been turned in and they are just waiting for it to be returned. In this day and age.....communication can be almost instant, even on a cruise ship.

 

This is very similar across a lot of the major lines. I left something on a RCL ship and was told 4 weeks later that it was found. Received the item 2 months after disembark.

[NoName]

Did you not have your passport locked up with your wallet?

 

I hope they find it for you.

 

My passport was out with my customs form......luckily!

[Sparky2]

We were lucky when getting off the Magic in August. My DS left his Ipod on the bed. The steward found it and immediately took it to Guest Services. They flagged his card and when he tried to debark he was told to go to Guest Services for a lost and found item. He got his IPOD back and they cleared his card and he was able to get off.

 

DH and I have a system - each of us pulls out every drawer and checks every closet and the shelves in the bathroom. We also each check the safe and pull out the grey mat on the floor of the safe as things have been known to slip under there. Only after each of us has completed our checks do we get off. Thankfully, we haven't left anything behind in over 50 cruises.

 

Same system that we have. It's too easy to have something slip under the bed, etc.

[Sparky2]

I wouid have been frantic......And YES....they should have done a little more.....we are 53 and 55.....we recheck and check each other.....the safe when we have taken our cruises is always left open when we leave so we KNOW we didn't leave anything in there.....good luck....shame on them....they could have been heros.....instead they were zeros....keep us posted...

 

I assume the safe wasn't left open when she left or she would have realized her wallet was still in there.

 

The room steward cannot access the safe if it's locked. Security (or someone in authority) would have had to come open the safe for the next guest.

[cherbear4000]

My sister left her I-Pad in her cabin and didn't realize it until after she had left the ship and was collecting her baggage after our cruise on the Breeze out of Miami. She was allowed back on the ship to retrieve it. Once you exit customs, you are not allowed back in the terminal for any reason.

[javamom]

My daughter lost her driver's license on a ship. It was sent from Carnival lost and found months later. I know you will probably be very happy to get your wallet back at any time. Good luck!

[NoName]

I just received a call from Carnival lost and found. They have my wallet! I had to pay for the shipping to return it to me, but it is now on the way. Also, I should note that the money in the wallet remained intact. However, they explained to me that the money has been removed and that Carnival will mail me a check in a couple of weeks for the cash.

 

I think this shows that there are still many, trustworthy people in the world and my thanks to Carnival for employing some of them!

 

All in all, I am very happy with this ending. It shouldn't have taken so long (it took 18 days to get confirmation that they had my wallet), but all's well that ends well...............

[jillpra]

Great news! Glad to see there are still honest people in the world!

[SMSACE6]

Good news, and thanks for the update.

 

I thought of you and your post yesterday, when a poster ( Skymaster? ), posted that he had left a special hat with many pins attached on board and figured he would never see it again, yet after about a month, Carnival did send it to him. I was thinking that sometimes the system does work, albeit slowly at times. now you have a good ending to your Liberty cruise after all. Glad to hear you got your wallet back.:)

Edited March 5, 2014 by SMSACE6

[retiredgram]

I just received a call from Carnival lost and found. They have my wallet! I had to pay for the shipping to return it to me, but it is now on the way. Also, I should note that the money in the wallet remained intact. However, they explained to me that the money has been removed and that Carnival will mail me a check in a couple of weeks for the cash.

 

I think this shows that there are still many, trustworthy people in the world and my thanks to Carnival for employing some of them!

 

All in all, I am very happy with this ending. It shouldn't have taken so long (it took 18 days to get confirmation that they had my wallet), but all's well that ends well...............

 

Thanks for the update. A lot of times we never hear how something turns out. Thanks for letting us know.