Changing rooms?! Please help!

[Hailzmick]

I've booked an AFT facing balcony room for my upcoming cruise.

A CC friend of mine has booked an AFT wrap around corner AFT balcony.

 

My CC friend can no longer go on the cruise & has offered me his room.

 

How do we go about me getting his room now?

 

He booked thru Royal Caribbean, (USA).

I booked thru an Australian travel agent.

 

He hasn't cancelled as yet until I ring RCCI in the morning to find out- but thought I'd throw it out to you clever people to ask?!

Many thanks.

[holden0301]

Not positive, but I would think that because you booked through a travel agent the travel agent has to make the change.

[griffy116]

Travel agent will have to make the change. Once the cabin is cancelled, it's up for grabs, but if you coordinate when your friend cancels and when your travel agent requests the change, it could work. It could also be scooped up. Your friend can't request that they hold the room for you to switch. Chances would be good, but no guarantee.

[Starry Eyes]

Like the PP, I'm not sure you ringing Royal Caribbean will do much good, as you booked through a TA. Your TA is probably going to have to be involved to get this done. Still, since you have the inside scoop on when this cabin will be released, your odds of snagging it are much higher.

 

If your friend and TA are both willing to work out the timing with you, I'd say that, if possible, your TA should be on the phone with Royal Caribbean as (or as soon as possible after) your friend cancels his reservation.

 

If getting the TA to time the phone call is troublesome (difficult to arrange or unproven reliability etc), then perhaps arrange to have your friend cancel as you are posed on line to place a hold on the desired cabin. You now control both cabin number, so call your TA and ask them to get the corner aft on to your " real" booking.

Edited January 5, 2015 by Starry Eyes

[critterchick]

First ask your TA to waitlist you for that cabin. Then see if your friend and the TA can do a 3-way phone call so that the agent can cancel your friend and move you over. Good luck!

[Hailzmick]

Thanks everyone!

With the time difference in USA & Australia so different- we don't have much of a window.

I'll get on to it right now!

:-)

[Starry Eyes]

Let us know how it works out.

Good Luck.

[Hailzmick]

My travel agent is on to it. Fingers crossed.

We should know by this weekend!

[sippican]

We did something similar a few years back. The RC rep. was willing to do a three-way phone call with our TA and the person giving up the cabin.

Good luck - those aft wraps are fantastic!

[Hailzmick]

Our friend cancelled at 5.30pm Florida local time- which was 9.30am local Melbourne time.

I waited 30 minutes, (& didn't have any finger nails left by then).

I called my TA at 10am who said I had to call RCI.

A RCI rep was chatting to me about my wanting to change cabins. He said, "Which room did you want to move to?"

I told him the room number & he said, "It's done!"

The two best words ever uttered! (Except for "I do", the day I got married!)

Whoop whoop!

Best 30th birthday present ever!!!!

[phoenix1181]

So glad it worked out for you!! Happy Birthday & enjoy your cruise...........

[Starry Eyes]

Our friend cancelled at 5.30pm Florida local time- which was 9.30am local Melbourne time.

I waited 30 minutes, (& didn't have any finger nails left by then).

I called my TA at 10am who said I had to call RCI.

A RCI rep was chatting to me about my wanting to change cabins. He said, "Which room did you want to move to?"

I told him the room number & he said, "It's done!"

The two best words ever uttered! (Except for "I do", the day I got married!)

Whoop whoop!

Best 30th birthday present ever!!!!

 

that is great.

Interesting that your TA had you call RCI yourself; here in the states, the TA's "own" the reservation and need to handle such details. International policies do vary...