First time suite. Any pre-cruise concierge request suggestions?

[cadien]

We will be sailing on the Gem next month in a suite and this is the first I have heard of a pre-cruise concierge. Can someone please explain this to me. How do you get in contact with them? Thank You for the help :) ~~Debbie~~

 

Have you received your luggage tags in the mail? We received ours yesterday for an April cruise and it included a letter with both a phone number and an email address for the pre-cruise concierge.

[JuniorCruiser]

Have you received your luggage tags in the mail? We received ours yesterday for an April cruise and it included a letter with both a phone number and an email address for the pre-cruise concierge.

 

Thank You so much. Hubby put the luggage & paperwork in a safe place. HaHa Now that I have seen the letter I know what you guys are talking about :)

[reveur15]

Just received our luggage tags today. :D

I sent an email to concierge desk for my pre cruise requests.

Thank you to all for your great suggestions, i really appreciate this.

 

best regards

[Luv2cruisewithtwins]

Have you received your luggage tags in the mail? We received ours yesterday for an April cruise and it included a letter with both a phone number and an email address for the pre-cruise concierge.

We received our luggage tags yesterday. My DH threw out the letter from the pre-concierge!!!!!!! Yikes. We are cruising in April. I am sure we have the same pre-concierge. Can you PLEASE send me his phone number or email so I can contact him!?! Thank you!!!!!!

[drdelta]

This may sound snippy, but ask for what you want. The main thing that they will do is help you with the red tape while you are on the ship. You want a reservation -- ask. You want special theater seats - ask. I suspect that you get the point.

 

The stuff they bring you at the beginning of the cruise is the least important part of what they do, the service you get during the cruise is what matters.

 

Do these requests occur BEFORE the cruise, or after we board? I'm a first time cruiser, so am learning..

[Luv2cruisewithtwins]

Just received our luggage tags today. :D

I sent an email to concierge desk for my pre cruise requests.

Thank you to all for your great suggestions, i really appreciate this.

 

best regards

Can you please forward me the email for the pre-concierge, My DH threw out our letter with the email!!!!!!! YIKES!!!!!!!

Thanks!!!!!

moochieme2@aol.com

[Luv2cruisewithtwins]

hoping someone can help!

[jjikids]

Can you please forward me the email for the pre-concierge, My DH threw out our letter with the email!!!!!!! YIKES!!!!!!!

Thanks!!!!!

moochieme2@aol.com

 

We have always emailed the pre concierge. We usually just ask to have the fridge emptied and to have non feather pillows. You usually will get a confirmation back. Sometimes it is done. Otherwise you can just ask your butler when you meet him. They will make notes for whatever you need. The butler will give you his number and you can call him for anything.

The email is norwegianconciergedesk@ncl.com or call 855-625-4283.

[Luv2cruisewithtwins]

We have always emailed the pre concierge. We usually just ask to have the fridge emptied and to have non feather pillows. You usually will get a confirmation back. Sometimes it is done. Otherwise you can just ask your butler when you meet him. They will make notes for whatever you need. The butler will give you his number and you can call him for anything.

The email is norwegianconciergedesk@ncl.com or call 855-625-4283.

You are the best!!! Thank you!!

[MsAnnMcD]

Hi Luv2Cruz

 

A year and a half ago my husband and I celebrated our 10th anniversary with an aft suite on the Dawn out of Boston to Bermuda. Like you I got all my info on the CC message boards before the cruise. I too threw out the paper work and kept the luggage tags! So I feel your pain and uncertainty.

 

First, in your cabin you have a Butler. Ours was Erlindo. He will do anything for you IN the room. Any room request you have PRIOR to boarding (empty fridge and load it up with your favorite beverage, blankets, pillows, food, decaf pods for your coffee maker) will be fulfilled by the butler. These requests MUST be done a month prior to departure (call NCL and they will arrange it). I waited too long so got stuck with whatever was in the fridge. You will use your Butler a lot. He will come at roughly 4 each day with your snacks. Feel free to request what you want (popcorn, fruit, chocolate, sandwiches, cookies). If you don't feel like going out and want room service he will bring it. We tipped him some when we first got to port (along with our room steward who made the best towel animals and cleaned our balcony glass on port days) and also at the end of the cruise.

 

As for the concierge, he will take care of things OUTSIDE the cabin. Show seats (your cabin key gets you a special balcony area anyway). I really only used him once. I had prepaid and booked dining (as we always use the specialty restaurants on sea nights and wanted our anniversary to be in La Cucina). When we got on board to find our champagne and strawberries in our suite, we saw the invitation to the Captain's reception was at the same time as our anniversary dinner. We called our concierge, Roel, and he switched our reservation for us. He also informed us of the 9 course chef's dinner ($100 per person). He was always present and available to assist with excurions etc. We just didn't see the need to use him. It's a personal thing.

 

The suite entitles you to breakfast and lunch in Cagney's every day. That is worth its weight in gold! We tipped our servers there at the end of the cruise as they took such good care of us. There is also a suite only lounge during the day that you have access to. That is also a great place to escape to if you want to read, play games etc.

 

So if you don't use the concierge much (as we didn't) then tip accordingly. The butler got the biggest tip as he really did do the most for us. The steward got more than we usually tip in a balcony because there was more to clean and he brought new beach towels sometimes twice a day.

 

The suite also gets you pre -boarding lounge with an escort to your cabin as well as priority tenders to ports and priority departure. Again - worth its weight in gold.

 

All this said, my husband and I enjoyed it for a special occasion. We wish we could get a suite without the butler and concierge and just the Cagney's access and priority embark, debark.

 

Have a great honeymoon and enjoy the suite life!

 

Ann

[Lorey2007]

We have always emailed the pre concierge. We usually just ask to have the fridge emptied and to have non feather pillows. You usually will get a confirmation back. Sometimes it is done. Otherwise you can just ask your butler when you meet him. They will make notes for whatever you need. The butler will give you his number and you can call him for anything.

The email is norwegianconciergedesk@ncl.com or call 855-625-4283.

 

First time on NCL and first time in a suite. Is this email for all of NCL's ships we are in a suite on Pride of America? Will we get a email from the pre concierge or should I email them about 35 days out?

[jjikids]

First time on NCL and first time in a suite. Is this email for all of NCL's ships we are in a suite on Pride of America? Will we get a email from the pre concierge or should I email them about 35 days out?

 

You should get a letter with your boarding passes. The letter states what you can expect. If not, use the email or phone number for all requests.

[Lorey2007]

You should get a letter with your boarding passes. The letter states what you can expect. If not, use the email or phone number for all requests.

 

When you say boarding passes do you mean in my e-docs?

[cadien]

When you say boarding passes do you mean in my e-docs?

 

Actual paper passes in the mail. We received ours last week. Although the letter just gave the email and phone number for the pre-concierge. It didn't have the list of pillows and coffee/tea and alcohol that others have posted.

[Lorey2007]

Actual paper passes in the mail. We received ours last week. Although the letter just gave the email and phone number for the pre-concierge. It didn't have the list of pillows and coffee/tea and alcohol that others have posted.

 

Does NCL send out boarding passes to all suite passengers even those who have edoc's ? What about luggage tags should I just print them?

Edited March 1, 2015 by Lorey2007

[rvsullivan]

Does NCL send out boarding passes to all suite passengers even those who have edoc's ? What about luggage tags should I just print them?

 

They don't send out boarding passes. Your edocs are your boarding pass, they do send out the "good" luggage tags for all suite guests and those have the included letter regarding the pre concierge. The whole pre concierge thing is a bit overblown! It is hit or miss as to what is taken care of. If it generates revenue, it will always be done. Otherwise it's a maybe. Not a single thing that can't be taken care of at pre boarding in the suite waiting area. Either way, within an hour or so of boarding all of your requests will be taken care of. On every cruise that we've been in DOS (six or seven now) once or twice all requests to the pre concierge were met, on a couple about half, and the others none of the items were done. Don't stress, the Butler and steward can fix everything.

In order to get the list of pillows etc, you must first contact the pre concierge either by phone or email, they will then send you the list. It is not automatic.

Edited March 1, 2015 by rvsullivan

[cadien]

Does NCL send out boarding passes to all suite passengers even those who have edoc's ? What about luggage tags should I just print them?

 

Oh good point. These were not boarding passes that came in the mail. They were priority luggage tags. Pre-printed with the names of each person on the reservation. Two for each. My impression is that everyone goes the edoc route for boarding.

[LaCal]

Mearsfansinboise,

 

I spoke to the pre cruise concierge and asked him for the treats and he told me strawberries were extra. I think I saw them on the list of things you could order in the romance package. If you see something on the NCL website, they can put it in your suite, but there may be an extra charge.

 

As far being in the Haven with kids, here are tips I wrote last year after being in the Haven with my teens. Have fun!:

 

My family of four (Mom, Dad, 17 & 13 year old) stayed in the Haven. It was great, but I have a lot of non Haven tips too. Have fun on your cruise!

 

 

You can have anything in the Haven restaurant, even if it's not on the menu. We are an allergy family and the staff went out of the way to create substitutions for my daughter. A friend orders eggs benedict with steak for breakfast in the Haven as her version of steak and eggs. We try not to get crazy with ordering unobtainable things, but the staff, continually surpassed our notion of what was possible. The staff in the Haven is wonderful.

 

If you want MDR food, they will deliver it to you in the Haven or your room. We asked to have MDR menus placed in our room at the start of the cruise.

 

Ask the preconcierge, through email before you go, to put bed toppers on the kids room beds. It makes it a bit more comfy.

 

Anoop and Noemi, the concierges are fantastic. They escort you to the front of the line when disembarking at islands and on the last day right off the ship. No lines ever. They escort you to front of line for Illusionarium dinner magic show. They can get you reservations for any restaurant, show, spa excursion (except last night, Cagney's was booked solid)

 

Use the Pre-concierge service. NCL will email the name of the Pre-concierge, ours was Arthur Paris and he was wonderful. They will do whatever you ask, we arranged for spa, food & drink in room, empty mini fridge or fill it with what you like, afternoon tea.

 

The Haven has reserved seating in the theater on the left side about ten rows from the front, so you don't need to go early (they release Haven seats 5 minutes before the show). It's good seating, although if you want to sit in the center of the theater, go early.

 

Our butler was Rodney, he was wonderful. I arranged to have chocolate chip cookies and gummi bears in the room when we arrived and he kept them coming all week. Every afternoon @ 4 pm he delivered chocolate covered strawberries, canapés (salmon, shrimp, brie, prosciutto) sandwiches (your choice) and chips. If we had wanted something else, he would have brought it.

 

Lobster night is in the Buffet on the 2nd day on Getaway. Instead, on that night, @ 6 pm Rodney delivered two plates of lobster tails to our suite, perfectly cooked. My son and husband were amazed. They will also get you Lobster that night in the Haven restarant

 

Other people had breakfast, lunch dinner delivered.

 

Rodney delivered DVDs for my daughter.

 

On the sun deck, Oliver & Mary, the deck stewards bring around cookies, fruit skewers, cold towels, little cups of smoothies, drinks.

Anoop and Noemi are the Concierges. Rodney is the Butler and Ahmed is the Steward and they all go way above and beyond in making your cruise special. I asked for chocolate chip cookies, chocolate covered strawberries and gummi bears to be waiting in the room for the kids on the first day, and they brought this:

 

 

Also, lobster night is in the buffet, not the main dining room. Ask Rodney to bring lobsters to your room @ 5-6 pm. My husband and son raved about how well cooked they were. Rodney pays attention to what treats you like and then brings you more. I always ate the grapes in the fruit bowl, so he started doubling & tripling the grapes!

 

This was my view at breakfast every morning:

 

 

On sea days I sat on the upper deck of the Haven Sun Deck overlooking the ocean.

 

The seats against the railing have an unobstructed view, but they felt very hot to me.

 

 

I personally preferred to sit in the blue chairs at the end of the third row back against the white sunshade with a red umbrella to my left.https://www.flickr.com/photos/21740531@N07/13582255693/ No matter where you sit, you can see the ocean.

 

Oliver and Mary, the Deck Stewards are amazing! They are constantly offering smoothies, cold towels, fruit skewers, moving umbrellas, anything you want.

 

Every single staff member in the Haven is outstanding, the best cruise staff I have ever met. You are going to LOVE it!! The room even has high powered binoculars on the bookshelf in the living room! Please let me know if I can answer any questions for you. In the meantime, here are the Haven/Ship tips I culled from CC before I went that worked for us. My personal experience is in italics:

 

GETAWAY HAVEN CRUISE TIPS

 

Get to port @ 11am. Go to Terminal C. As soon as you are through security look for priority suites room on the left. They will then take you to special waiting room for suites where they have snacks and drinks. You get escorted on ship 1st.

 

Anoop Bhanu is the Concierge. Consummate professional and a very nice man. No matter what we need, always there to assist. Assistant, Ram and third member of the Concierge team, Noemi, also very helpful all week.

 

There is early suite walk-off disembarkation through Anoop.

 

Anoop met us each morning to facilitate (secret passage) getting off ship. Met us onshore to get us on tender. Always check with concierge for the plan on port days. They meet at different places to escort you off.

 

Rodney, our Butler, brought chocolate chip cookies, gummy bears and peanut M&Ms. He asked what we would like waiting when we returned from excursion and showed up with peanut butter and jelly sandwiches (We actually had salami, ham, bologna and turkey). Brought cheesecake brownie from Osheehan’s. Delivered DVD's and CD's; afternoon tea We pre-ordered lobster tails as appetizers in our room at 5:30 PM on the second night--the night that the buffet serves it, and they came exactly as ordered, hot and perfectly cooked, except our butler gave us double what we had ordered. We asked that menus from all the restaurants be in the cabin, to make it easier to choose when ordering room service. Asked for chocolate croissants to be delivered every morning at 7:30 AM (except the last morning), so I could enjoy one with my early morning cappuccino. Butler brought us a pot of decaf, two pots of regular, a pastry tray, and a fruit tray every morning before 7am

 

Valet served breakfast, lunch, snacks and drinks everyday of our cruise in the courtyard including a relaxed last breakfast on the day of our disembarkation. Courtyard valet will serve breakfast in the courtyard earlier that day as well.

 

Butler brings treats every day @ about 4pm. Ask what you can request or be surprised. We always had fresh fruit, canapes, gummi bears & cookies for kids

 

Don’t miss breakfast & lunch in the Haven, quiet, peaceful and high service, if you want something just ask its made to order right there. Butler will bring to room but I’d rather have there in the Haven.

 

Since you're in suite tip butler and concierge. Go to Guest Services get voucher to give to them and have it charged to your onboard account. I know you can't use OBC for the DSC but I think you can use it for butler and concierge.

 

Cabins are usually not ready after lunch but you can drop your hand luggage in the cabin and lock valuables in the safe.

 

Crowds gather in the three-deck atrium — with its giant video screen — to play "Deal or No Deal," compete in trivia contests

 

Lavazza pod machine is in your room, butler gives pods for coffee or tea. It's excellent coffee. Has steam wand and pitcher, its easy to steam milk for cappuccino or latte,

 

Letters will be delivered to your room for events. Suite party is very nice, they offer tray of drinks but its open bar if you want.

 

Lack of electrical outlets in your cabin: bring along a power strip. We brought power strips for our room and the kids room and are glad we did

 

Haven Restaurant Desert: Brownie with Macadamia Nut Ice Cream it’s delicious. In the Haven Restaurant you can order the Eggs Benedict along with the filet from the steak and eggs for your own "perfect" version of steak and eggs!!

 

Ocean Blue on the waterfront- the Lobster roll, very good. crab tostada. Lobster Roll from Ocean Blue on the Waterfront for lunch WOW! ($10) Steak Tartar and Dover Sole in Ocean Blue for dinner AMAZING! ($49)

 

If you go to Moderno be careful of that salad bar. It's fantastic, but it will fill you up fast and you have 11 kinds of meat to sample. They're all great, and they are quite free about giving you seconds and thirds! Have the roasted pineapple at Moderno, it's great!

 

If you ask your waiter you can get deserts from Cagney’s in Maderno and the fried bananas from Maderno for her desert in Cagneys’

 

Moderno excellent and well worth $20 cover charge. Le Bistro is good too but for the same price Moderno was a bit better value [Le Bistro had escargot which I love but other lines offer this for free in the MDR so I was sad NCL only has it in the pay restaurants]. You can't go wrong with either but if you only do 1 cover charge restaurant on the trip I would pick Moderno.

 

O'Sheehans: nice breakfast; limited eggs, delicious French toast. A basket of pastries on the table. Never crowded. Wings, fish & chips are great, try chicken potpie. Corn Beef Cabbage Soup amazing! Buffalo Wings, Burger, Corn Beef sandwich. Bar menu not as large as sit down restaurant side ask the bartenders to get something from the restaurant side and they obliged with a smile. They post the restaurant menu right by the reception podium at the restaurant. prime rib dinner on the 1st night. Monday evening was prime rib night in O’Sheehans, they also had rib bight and fried chicken night. Ice cream menu, you pay extra but the sundaes are yummy.

 

The Noodle Bar has a limited menu, but the Chef, who was very pleasant to speak with, said you can mix and match and change the menu items if you don’t see what you want. We thought Shanghais was EXCELLENT they do dumplings, egg rolls, noodle dishes. It was so good we went three times.

 

Flamingo Grill great choice for breakfast. Buffet style. Never crowded; always able to find a table. Made to order omelets, bacon, scrambled eggs, sausages, different types of egg sandwiches, fruit, pastries, bagels/rolls, lox, etc. No oatmeal - have to go to the buffet for that. Favorite spot for breakfast. Lightly used covered open-air lunch and breakfast spot. It’s on 16 I think aft nice little out of the way spot. pre-made egg mcmuffin type sandwiches, but also bagels, fruit, croissants and they do eggs/omelets to order. Never crowded great view. Just go up one flight from the Garden Café on 16 aft It was ok, we prefered the Haven breakfast

 

Don't miss the gelato stand out on the boardwalk. They change the flavors every day or so. Keep an eye out for the Cappuccino flavor. Wow!

 

Sugarcane's Mojito bar deck 8. Mojito flight a bargain at $15: 6 different types served in 2 ounce tasting glasses.

 

Best MDR service to be in the Manhattan Room and their everyday menu is different [and a bit better IMO] than Taste or Savor even though the daily specials are the same in all three. Getaway practices Freestyle dining, meaning there's no early or late assigned seating, and reservations are not allowed in the complimentary dining rooms, except for Haven passengers through concierge

 

Improved deserts since the last time I sailed with them. The German cake on the first day was awesome; the queen's dessert was also very good.

 

The Svedka Icebar is very cool there is a $20 cover it includes 2 drinks so the price is not much more than buying two drinks at a normal bar.

 

Have an MBtini. Bartender Julioi now on Getaway. Van Gogh Dutch Chocolate Vodka, Frangelico, splash of cream served in an ice cold martini glass. Right before serving, have them pour a shot of Bailey's down the side so it sits at the bottom. TO.DIE.FOR.

 

Drink a PALOMA, it's a more tart version of a mojito

 

The Humidor wonderful place to unwind after dinner with a smoke and good company. Old time ocean liner type feel with leather seats and dark colors.

 

All the specialty restaurants (Cagney's, Le Bistro, Moderno favorites) (varying cover charge, with discount/wine on first night only)

 

Lobster Tail from Carlo's Famous Bake shop YUM! a nice touch...best cannoli

 

Dragon Roll and Godzilla Rolls from Wasabi very good (a la carte)

 

Deck 17 Forward Sundeck (way forward) cabana loungers and always lightly attended and quiet even on sea days. Pass Vibe and keep going and there's clamshells and loungers. Bar servers walking around.

 

Waterfront Port side near tradewinds shop best place to enjoy view no obstructions.

 

Norwegian Getaway's sports deck also is home to a bungee trampoline.

 

Don’t miss the free fall slide. Purple slide is the fastest; yellow slide is slower. When you do the free fall slide be sure to either wear nose plugs or hold your nose; when you hit bottom water comes hard and fast from everywhere. Water slides, were pretty fun. Did these early (11:30AM), never thought the lines were too long. The longest we waited was for The Plunge, which was about 20 minutes. Part of the issue with that slide is that you need some sort of vest to get on it. When you are done, you are actually expected to go back up the stairs and return the vest. Slides are fun once or twice.

 

Pools are too small for such a large ship. Hot tubs always packed in the mornings. We only went into the pool in the late afternoon/early evening (after 2PM until about 5PM); by then, both had much fewer people and more loungers available. The main pool has a neat wave feature every few minutes, which was fun. It is a little over 6ft deep.

 

Pool is saltwater. It hurt my eyes and I could feel it on my sinuses

 

If you want to use pool, find lounger on deck 15. If you want the slides, stay on deck 16. That’s where the entry is. Slides do not empty into main pool.

 

Ropes course so much fun! NOTE: wear closed toe shoes. Line up at 9:30 for the 10:00 opening, can definitely be a long wait. Waited max 30 minutes. Plank is scarier than it looks, skipped it first time because it was so cold and windy up there! You can stay as long as you like, but don’t! Be considerate of the other people who are waiting to try below.

The zip line is short but fun; not always open, so don’t take your chances by waiting for the last sea day, aim for peak mealtimes to get on the ropes course: around 12:30PM or 1PM.

 

Mini golf always full. NCL should really regulate play. Only so many balls and clubs, and we just saw kids running around all over the place, not playing golf, but not giving up the equipment either. We waited ten minutes.

 

Climbing wall open at 2pm, line 20 deep almost immediately every time. Only open one or two sections of the wall at a time, even though it looked like there were at least 3 levels of difficulty. Only one staff member

 

If you are up early go to the Jacuzzis in Spice H20. We went around 8am and had the whole thing to ourselves for almost an hour!

 

If you want to be at Spice H20 for the fireworks go early. They close it when it gets to a certain capacity. fire works. The best seats in the house are on the sun deck on deck 17 - directly above/next to vibe. Not only did we get to see our own fireworks but apparently the Disney fantasy that left st Maarten shortly after we did was doing fireworks as well so the ships co-ordinated with each other and Disney did theirs first followed immediately by NCls. Unfortunately not everyone realized Disney was also shooting off the fireworks so many missed that part. We were up high enough to see it all.

 

Spice H20 really was a haven for us. Plenty of loungers and adults-only until 6PM. half the loungers were empty… coincidentally, the ones in the shade! No sight of any kids there, even though the arcade and teen lounge is nearby. Water in the little fountain area was cold, why I never saw anyone using it.

 

Samba dance classes, salsa, swing, tango and Meringue. Nice that in the Bliss lounge they played music to practice the dance to for the next hour after the class, i.e., the Salsa Power Hour, the Swing Hour

 

Parties each night in H20. Loved being outside dancing all ages made it much more fun. Unlike an indoor dance club that attracts the younger crowd, these dance parties were a blast and our kids could join us on the dance floor. Glow party was a complete blast as was the 80's dance night that features fireworks. NOTE: The day of the glow party look at your freestyle daily, you can decorate your own t-shirts with glow paint for free in the Grammy Experience venue. Shirts were free as was the activity. Made the night! We also enjoyed grabbing a drink before of after dinner each night at one of the outdoor bars.

 

Trivia at 9am and 5pm in the Atrium in front of the big screen

 

Illusionarium Yes they do you have to check in 25 min before the show in the Haven lounge & the Concierge Hostess then takes you down in the goods lift to directly outside of the doors on entering you pick whatever table you want.

 

In SPA give you are card to fill out when you go in for the treatment. For YEARS I have written on the card "no sales" and have not had a problem since then.

 

Thx Marv for compiling all that great info for everyone. Very informative n helpful

 

Gave me some awesome tips for our upcoming March 22nd cruise on the Dawn

 

Even from something as simple as the gummi bears which I Love lol

 

And getting the Main dining room menus each day in the room

That's gonna be a must do even if I only order once or twice in the room from them

 

Thx again

Edited March 1, 2015 by LaCal

[jjikids]

Sorry I typed boarding passes. I meant luggage tags.

What the pre concierge does is hit or miss. Your butler can take care of all requests when you board.

Love the suite life.

[AlaskaAtLast]

We just upgraded to a suite at the end of last week, just over 3 weeks before the cruise. Any chance we'll still get the luggage tags and pre-concierge letter? Or are we just a bit too late joining the party for that? Just wondering, but either way, we'll enjoy the suite life for sure!

[jjikids]

We just upgraded to a suite at the end of last week, just over 3 weeks before the cruise. Any chance we'll still get the luggage tags and pre-concierge letter? Or are we just a bit too late joining the party for that? Just wondering, but either way, we'll enjoy the suite life for sure!

 

You may or may not. Either way you can still call or email and make your requests. You do not need the letter to use the pre concierge.

You will love the suite life.

[acharris1]

In the Haven, there is a list of DVDs that you can select from and watch. Every night, my kids watched a DVD of their choosing in their bedroom and we watched one in ours. I would suggest asking for the DVD list pre-cruise. We looked at it when we got on the cruise and had trouble getting the DVDs that we wanted.

[Leavethekidswithmom]

In the Haven, there is a list of DVDs that you can select from and watch. Every night, my kids watched a DVD of their choosing in their bedroom and we watched one in ours. I would suggest asking for the DVD list pre-cruise. We looked at it when we got on the cruise and had trouble getting the DVDs that we wanted.

 

 

I'm not sure the pre-cruise concierge would have a clue as to what movies were available for any given ship. Our experience is you order it by number from a list the ship has and your butler gets it for you. Oh and they charge you if you don't rewind it. [emoji12]

[acharris1]

It's a DVD. You don't have to rewind, lol. I know others that have requested the list early and received it.

[AlaskaAtLast]

Woohoo!! We got our luggage tags and pre-concierge letter today. Less than 2 weeks until our suite life cruise. My kids (10 & 12) are cracking me up debating what types of pillows are going to be on the pillow menu. We're all getting very excited!