beloum Posted February 11, 2015 #1 Share Posted February 11, 2015 Not sure if anyone else has been having these issues or if there is an easy fix, but have been having two major problems. First, ever since making my final payment, my booking is no longer saved to my profile. Every time I log in, I need to re-enter booking number, name birthday, ship, sailing date, etc., to access my booking. Even if I check the "save to profile box, the same thing happens next time I log in. Second, I cannot purchase excursions. They come up for my cruise when I access my booking, but when I try to "add to cart", I get an error message saying no info found. Tried several excursions in different ports. Any help or ideas would be appreciated. I've tried different computers, my phone, tablet, all the same issues. Thanks. Link to comment Share on other sites More sharing options...
Frank12 Posted February 11, 2015 #2 Share Posted February 11, 2015 It's working fine for me on Firefox. What browser are you using? Have you tried a different one? Link to comment Share on other sites More sharing options...
Smart Arsenal Fan Posted February 11, 2015 #3 Share Posted February 11, 2015 Chrome working for me. Link to comment Share on other sites More sharing options...
bar1068 Posted February 11, 2015 #4 Share Posted February 11, 2015 Mac....Safari/Chrome....works fine. Link to comment Share on other sites More sharing options...
AngAndBoys Posted February 11, 2015 #5 Share Posted February 11, 2015 If nothing else, you can submit an email to their technical department to see if they can help. The other thing I would try is looking at your security settings? I'm not sure techie, but I wonder if it's not remembering your prior settings because of your security? Since its all your devices though, I'd say it's a glitch on their side. I've sent the techs an email before from the website, but don't remember where exactly I found it. Maybe try contact us at bottom? Good luck! Link to comment Share on other sites More sharing options...
snc_cam Posted February 11, 2015 #6 Share Posted February 11, 2015 Not sure if anyone else has been having these issues or if there is an easy fix, but have been having two major problems. First, ever since making my final payment, my booking is no longer saved to my profile. Every time I log in, I need to re-enter booking number, name birthday, ship, sailing date, etc., to access my booking. Even if I check the "save to profile box, the same thing happens next time I log in. Second, I cannot purchase excursions. They come up for my cruise when I access my booking, but when I try to "add to cart", I get an error message saying no info found. Tried several excursions in different ports. Any help or ideas would be appreciated. I've tried different computers, my phone, tablet, all the same issues. Thanks. I have the same problem. I cannot get one of my bookings to stay in my account. I have spoken with tech support and they recognize the problem and are "working on it"... I doubt it will be fixed. But alas, there is a way you can get to your booking. :) On the Carnival.com website, scroll down to the bottom. Under the heading "Already Booked", select the last item, "Organizer Access". Answer the info they ask for and you will then be able to access your booking. This was explained to me by a Carnival tech rep. And yes, I have cleaned out my cookies, cache, etc. Am VERY computer literate and do this every day to reduce the liability of viruses, malware, etc. I hate being "tracked" Link to comment Share on other sites More sharing options...
cmptrwiz Posted February 11, 2015 #7 Share Posted February 11, 2015 Carnival website. Different day same problems! Link to comment Share on other sites More sharing options...
bar1068 Posted February 11, 2015 #8 Share Posted February 11, 2015 Any clues why this problem seems to impact some users of the website and it's booking "functions" and others seem not to have these issues? Link to comment Share on other sites More sharing options...
snc_cam Posted February 11, 2015 #9 Share Posted February 11, 2015 Any clues why this problem seems to impact some users of the website and it's booking "functions" and others seem not to have these issues? I think in my case it is because my booking has seen "numerous" changes. The good thing is that it still exists and I can access it. I just wish I could get it back into my "group" instead of the "organizer access" function. Link to comment Share on other sites More sharing options...
TerReuv Posted February 11, 2015 #10 Share Posted February 11, 2015 Last week I was trying to access my booking also. When I went to actually log in, it kept trying to go to the UK site and was saying "Cannot access". That was the stupidist thing I had ever seen! Link to comment Share on other sites More sharing options...
crisstyd Posted February 11, 2015 #11 Share Posted February 11, 2015 Can you make a new user name and set up your VIFP number under that user name and move everything over? Not sure if anyone else has been having these issues or if there is an easy fix, but have been having two major problems. First, ever since making my final payment, my booking is no longer saved to my profile. Every time I log in, I need to re-enter booking number, name birthday, ship, sailing date, etc., to access my booking. Even if I check the "save to profile box, the same thing happens next time I log in. Second, I cannot purchase excursions. They come up for my cruise when I access my booking, but when I try to "add to cart", I get an error message saying no info found. Tried several excursions in different ports. Any help or ideas would be appreciated. I've tried different computers, my phone, tablet, all the same issues. Thanks. Link to comment Share on other sites More sharing options...
Sixtytwo Posted February 11, 2015 #12 Share Posted February 11, 2015 crysstyd, I think I would try EVERY other option before trying to change my user ID! You run a huge risk of having all your past information lost and a big hassle to get it back! Because this works with some folks and not others, I would bet it has to do with some web setting or the particular browser generation folks are using. To those having issues, you may want to check your browser to be sure you are using the most current update and not one that is several generations old. Just my 2cents! ;) Link to comment Share on other sites More sharing options...
snc_cam Posted February 11, 2015 #13 Share Posted February 11, 2015 crysstyd, I think I would try EVERY other option before trying to change my user ID! You run a huge risk of having all your past information lost and a big hassle to get it back! Because this works with some folks and not others, I would bet it has to do with some web setting or the particular browser generation folks are using. To those having issues, you may want to check your browser to be sure you are using the most current update and not one that is several generations old. Just my 2cents! ;) yes, don't change your account. In the case of my problem, it is a technical issue with Carnival. My browsers are all current and still have a problem with my one booking. My other two are fine. Like I mentioned earlier, you can get to your booking through the "organizer access" link at the bottom of the Carnival page. Link to comment Share on other sites More sharing options...
beloum Posted February 21, 2015 Author #14 Share Posted February 21, 2015 Thanks for all the suggestions. Nothing seemed to work; even a call to the tech dept didn't get anywhere. However, when I logged in using my wife's login, all was well and I was able to purchase excursions with no problem. Go figure. Thanks again. Link to comment Share on other sites More sharing options...
ready2cruzagain Posted February 21, 2015 #15 Share Posted February 21, 2015 I have been having problems for a month. Trying to change my email but it won't let me. Guess I will have to call. Link to comment Share on other sites More sharing options...
Dazzies Posted February 22, 2015 #16 Share Posted February 22, 2015 I have problems at random times when I go to manage my booking. I will log in, it says, "Hi, Ginger," and posts how many days left till my cruise. Then when I try to "manage" my booking it makes me log in again, and again, and again. If I click around enough, sometimes I can pull up my info, and sometimes it won't give me anything. Frustrating! Link to comment Share on other sites More sharing options...
beamqueen Posted February 22, 2015 #17 Share Posted February 22, 2015 That happened to me on my last cruise with the excursions -- carnival tech support was able to reset my account. I tried their suggestions first and kept on it when nothing worked! They reset my account and all was fixed! Link to comment Share on other sites More sharing options...
stormy_weatherman Posted February 22, 2015 #18 Share Posted February 22, 2015 I had the SAME issue for several months, with the IT folks telling me it was just a glitch that would soon be fixed. I finally made a call to Carnival and kept getting passed around enough until one lady was able to help me. It was somehow figured out that my VIFP number/account was "corrupt" and had to be changed, thus a new account was created. I have not had the issue since. Perhaps ask them to check and see if your account is corrupt? Link to comment Share on other sites More sharing options...
Waterfreak2009 Posted February 22, 2015 #19 Share Posted February 22, 2015 I'm having the same issue tonight. I check my booking about 3 times a day (to see if my guarantee room has been assigned). Never had an issue until tonight. Same thing as described above. Then when I enter booking #, name, etc. I get an error code :( Link to comment Share on other sites More sharing options...
Ocean Spirit Posted February 22, 2015 #20 Share Posted February 22, 2015 Having the same problem, won't let me into my booking.... I'm sick of seeing the the doggie towel animal with a wrench in it's mouth! Worst part, we leave in 5 days and one of the people in my cabin hasn't done the on-line check in yet..:confused: Link to comment Share on other sites More sharing options...
Waterfreak2009 Posted February 22, 2015 #21 Share Posted February 22, 2015 Well, mine is working again. :) Must have been a glitch. Link to comment Share on other sites More sharing options...
RTRMom Posted February 22, 2015 #22 Share Posted February 22, 2015 We are on our way to the port now. The website doesn't show our booking at all. Anyone still having this issue? Link to comment Share on other sites More sharing options...
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