Hinano Posted June 21, 2015 #1 Share Posted June 21, 2015 I logged in to check out some "indulgences" and I get a pop up that says I can not order anything because "my sailing is less than 3 days out". Um, I don't sail for 7 weeks. I've refreshed, logged out and back in again...now it says I have 0 days until sailing. LOL, I hope I have/had a great time. Anyone else experience this? Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted June 21, 2015 #2 Share Posted June 21, 2015 That is strange. It has never happened to me. Link to comment Share on other sites More sharing options...
Stratheden Posted June 21, 2015 #3 Share Posted June 21, 2015 (edited) I logged in to check out some "indulgences" and I get a pop up that says I can not order anything because "my sailing is less than 3 days out". Um, I don't sail for 7 weeks. I've refreshed, logged out and back in again...now it says I have 0 days until sailing. LOL, I hope I have/had a great time. Anyone else experience this? According to your signature you are sailing on the Westerdam on 8th August. The boat actually sails on the 6th August. It is in Juneau on the 8th. Have you got your dates correct? Or are you on the Carnival Website? Edited June 21, 2015 by Stratheden Link to comment Share on other sites More sharing options...
Steve Q Posted June 21, 2015 #4 Share Posted June 21, 2015 This has happened to us several times when we attempted to login to view both excursions and to make Pinnacle Grill reservations. We depart on July 27, 2015. It has been occurring for over a week. Link to comment Share on other sites More sharing options...
OVgirl Posted June 21, 2015 #5 Share Posted June 21, 2015 You better double check your dates, booking information and maybe get a call to HAL or you TA. Link to comment Share on other sites More sharing options...
luvteaching Posted June 21, 2015 #6 Share Posted June 21, 2015 This happened to me last weekend and again this weekend. I emailed tech support (or whatever it was called) and it was fixed and worked during the week. I go on yesterday and it shows "0" days until sailing. It has to be a website glitch don't you think? Karen Link to comment Share on other sites More sharing options...
Steve Q Posted June 21, 2015 #7 Share Posted June 21, 2015 Just chatted with HAL rep online. She advised me that it may be my computer as I use an older MAC and their site sometimes has trouble with Safari. I just went to my new IPad to log in and had no difficulty. I just purchased Pinnacle Grill reservations and beverage cards with no problem. If you have a different computer or browser ( she said Chrome will work), you might give it a try. It seems ridiculous, but it seems to be the case. Link to comment Share on other sites More sharing options...
Hinano Posted June 21, 2015 Author #8 Share Posted June 21, 2015 According to your signature you are sailing on the Westerdam on 8th August. The boat actually sails on the 6th August. It is in Juneau on the 8th. Have you got your dates correct? Or are you on the Carnival Website? The ship better not sail on Aug 6th. I fly to Seattle Thursday the 6th, late, catch a Mariners game on Friday the 7th and embark Saturday the 8th until Saturday the 15th. This isn't my first day at the rodeo. Will call the techy people tomorrow, thanks. Link to comment Share on other sites More sharing options...
Hinano Posted June 21, 2015 Author #9 Share Posted June 21, 2015 Thanks Steve. Everything worked fine until a few days ago. Will call and see whats going on tomorrow. :) Link to comment Share on other sites More sharing options...
Mister White Posted June 21, 2015 #10 Share Posted June 21, 2015 The ship better not sail on Aug 6th. I fly to Seattle Thursday the 6th, late, catch a Mariners game on Friday the 7th and embark Saturday the 8th until Saturday the 15th. This isn't my first day at the rodeo. Will call the techy people tomorrow, thanks. I hope you don't sail on the 6th either. I am part of the charter the week of August 1st and we will be in Ketchikan on the 6th. Link to comment Share on other sites More sharing options...
Hinano Posted June 21, 2015 Author #11 Share Posted June 21, 2015 I hope you don't sail on the 6th either. I am part of the charter the week of August 1st and we will be in Ketchikan on the 6th. Good to know. :D Have a great trip!!! Link to comment Share on other sites More sharing options...
Stratheden Posted June 21, 2015 #12 Share Posted June 21, 2015 Good to know. :D Have a great trip!!! Oops sorry. Wrong year. Link to comment Share on other sites More sharing options...
Hinano Posted June 21, 2015 Author #13 Share Posted June 21, 2015 Oops sorry. Wrong year. LOL. I'll be honest, I did double check, ;) Link to comment Share on other sites More sharing options...
take us away Posted June 22, 2015 #14 Share Posted June 22, 2015 hmm - I still use Explorer and Windows 7 and had no issues yesterday when I logged into my account. Sorry to say that it is 198 days until we sail (sighhhhhh). Link to comment Share on other sites More sharing options...
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