AZ ParrotHead Posted November 16, 2015 #1 Share Posted November 16, 2015 We did! Just scored TWO H6 aft facing penthouse balconies for the 11/29 sailing of Getaway. Talked them down from 750 to 500 per person for the upgrade. Our total cost per passenger is 1549 in the suite. The H6s were retailing for 4600 pp all year! What a deal!!!! Doing the SUITE doc dance!!! Link to comment Share on other sites More sharing options...
whenisthemidnightbuffet? Posted November 16, 2015 #2 Share Posted November 16, 2015 Congrats. Very nice upgrade deal. Enjoy your cruise. Link to comment Share on other sites More sharing options...
deladypilot Posted November 16, 2015 #3 Share Posted November 16, 2015 That is awesome. Congrats Link to comment Share on other sites More sharing options...
49erfan007 Posted November 16, 2015 #4 Share Posted November 16, 2015 wow, I'm paying more than that for a BA... Good for you, enjoy Link to comment Share on other sites More sharing options...
jaja Posted November 16, 2015 #5 Share Posted November 16, 2015 Fantastic !!! Enjoy :D Link to comment Share on other sites More sharing options...
N747KT Posted November 16, 2015 #6 Share Posted November 16, 2015 Sweet! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 16, 2015 Author #7 Share Posted November 16, 2015 Thanks! Super excited! Link to comment Share on other sites More sharing options...
jvsnana Posted November 16, 2015 #8 Share Posted November 16, 2015 Congrats! Can you tell me what type of cabin you had booked and if you were able to keep any promos you had? Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 16, 2015 Author #9 Share Posted November 16, 2015 We were in MX (guarantees). We kept our UBP promo but did not get all 4. Link to comment Share on other sites More sharing options...
monkeybone Posted November 16, 2015 #10 Share Posted November 16, 2015 That is fantastic. Enjoy the suite life and please report back after your cruise :) Link to comment Share on other sites More sharing options...
mar_y_sol Posted November 16, 2015 #11 Share Posted November 16, 2015 We did! Just scored TWO H6 aft facing penthouse balconies for the 11/29 sailing of Getaway. Talked them down from 750 to 500 per person for the upgrade. Our total cost per passenger is 1549 in the suite. The H6s were retailing for 4600 pp all year! What a deal!!!! Doing the SUITE doc dance!!! That's great! Would you share your sail date? I'm curious it the fairy may call me soon - I'd love to upgrade! Link to comment Share on other sites More sharing options...
NLH Arizona Posted November 16, 2015 #12 Share Posted November 16, 2015 Awesome, enjoy your cruise. Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 16, 2015 Author #13 Share Posted November 16, 2015 That's great! Would you share your sail date? I'm curious it the fairy may call me soon - I'd love to upgrade! Nov 29 on the getaway. I called them as the upswell window opens 2 weeks out. Link to comment Share on other sites More sharing options...
CasinoCruzGirl Posted November 17, 2015 #14 Share Posted November 17, 2015 We did! Just scored TWO H6 aft facing penthouse balconies for the 11/29 sailing of Getaway. Talked them down from 750 to 500 per person for the upgrade. Our total cost per passenger is 1549 in the suite. The H6s were retailing for 4600 pp all year! What a deal!!!! Doing the SUITE doc dance!!! Woohoo have a fabulous time Link to comment Share on other sites More sharing options...
ncklhaus Posted November 17, 2015 #15 Share Posted November 17, 2015 Did you call them or did they contact you? Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 17, 2015 Author #16 Share Posted November 17, 2015 Did you call them or did they contact you? We called them. Link to comment Share on other sites More sharing options...
MsMercury Posted November 17, 2015 #17 Share Posted November 17, 2015 Who do you call? You PCC or a different number? Link to comment Share on other sites More sharing options...
punkincc Posted November 17, 2015 #18 Share Posted November 17, 2015 Nov 29 on the getaway. I called them as the upswell window opens 2 weeks out. Oh! Glad you clarified. I thought from your comment about a "visit" from the upsell fairy that they called you out of the blue. So what happened to the supposed new <30 day out rule on requests for free upgrades and $ up sells not being allowed unless the offer is initiated by the fairy? Confused. Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 17, 2015 Author #19 Share Posted November 17, 2015 Oh! Glad you clarified. I thought from your comment about a "visit" from the upsell fairy that they called you out of the blue. So what happened to the supposed new <30 day out rule on requests for free upgrades and $ up sells not being allowed unless the offer is initiated by the fairy? Confused. Good question. The way it works is that at 2 weeks prior certain offers are made available to the upsell department. Then, at some undetermined point NCL sends out an email advertising the offer to customers. As long as the offer has been released for sale you can take advantage. So we have been calling weekly and checking to see if any offers had been released. The stars and moon aligned yesterday and we got the upgrades when we called. Link to comment Share on other sites More sharing options...
punkincc Posted November 17, 2015 #20 Share Posted November 17, 2015 Good question. The way it works is that at 2 weeks prior certain offers are made available to the upsell department. Then, at some undetermined point NCL sends out an email advertising the offer to customers. As long as the offer has been released for sale you can take advantage. So we have been calling weekly and checking to see if any offers had been released. The stars and moon aligned yesterday and we got the upgrades when we called. Sorry, just to be clear, so only those who receive these emails are eligible to inquire about possible upgrade/upsells? It sounds like you got no email, but just kept calling, and were eventually reqarded, and good for you. Just trying to align this info with the info on the previous thread about upsell requests which made it sound like absolutely no requests would be honored less than 30 days out, except perhaps if the fairy herself made a personal call to you. Link to comment Share on other sites More sharing options...
AZ ParrotHead Posted November 17, 2015 Author #21 Share Posted November 17, 2015 Sorry, just to be clear, so only those who receive these emails are eligible to inquire about possible upgrade/upsells? It sounds like you got no email, but just kept calling, and were eventually reqarded, and good for you. Just trying to align this info with the info on the previous thread about upsell requests which made it sound like absolutely no requests would be honored less than 30 days out, except perhaps if the fairy herself made a personal call to you. No. As long you as you qualify for the offer you can take advantage. Our offer was for Minisuites to Haven. I think the other thread was wrong. NCL has an actual department in their Miami call center tasked with selling upgrades. Why would they prevent a customer from taking advantage? We did not receive an email or a sales call. We just kept calling every few days and got lucky. I guess you could say we wooed the upsell fairy out of her hiding place. Link to comment Share on other sites More sharing options...
TheDougOut Posted November 17, 2015 #22 Share Posted November 17, 2015 I'm sure everyone is surprised and not thinking clearly about the long-term possibilities when the Upsell Fairy makes an appearance. But... come on people!! Someone please catch her in a mason jar and share with others. Link to comment Share on other sites More sharing options...
lov2sun Posted November 17, 2015 #23 Share Posted November 17, 2015 You just call the regular cust serv number or is there a different one? And just ask for upgrade specials? Link to comment Share on other sites More sharing options...
lov2sun Posted November 17, 2015 #24 Share Posted November 17, 2015 also - were you originally booked directly with NCL or through a third party? wasn't sure if this made a difference thank you kindly. Link to comment Share on other sites More sharing options...
punkincc Posted November 17, 2015 #25 Share Posted November 17, 2015 (edited) also - were you originally booked directly with NCL or through a third party? wasn't sure if this made a difference thank you kindly. If you are booked through a TA you must have them initiate the call, but it should be no problem. We have upsold through a TA. The other thread I mentioned is "New 30 Day Policy for Last Minute Upgrades" posted by Hawkeyetise on 9-11. Two posters recounted conversations with NCL re upgrades or upsells who were told that new policy will no longer allow calls from currently booked passengers requesting these less than 30 days prior to sail date, and also late new bookings less than 30 days out will not be eligible for a Freestyle Choice Promo. The concensus of opinion seemed to be that NCL is trying to discourage those who routinely book last minute and offer any discounted cabins to new bookings only rather than allow booked passengers to upgrade or upsell. But the OP's experience here, and also a poster on the other thread who also got himself an upsell seem to indicate that it is not as cut and dried as the previous thread made it seem. Edited November 17, 2015 by punkincc Link to comment Share on other sites More sharing options...
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