Rare sprint180 Posted April 30, 2016 #26 Share Posted April 30, 2016 OK stupid question. So your PCC can't help you with an upsell? I was going to call mine to see if I could get a different room. But am I understanding it that I need to call the upsell department and ask for a upsell instead. Link to comment Share on other sites More sharing options...
bobg529 Posted April 30, 2016 #27 Share Posted April 30, 2016 Just called the upsell department about my June 4th Jewel cruise. She said they hadn't started on June yet and to call back two weeks before the cruise. I hope I get an e-mail before then. I called up and got one 31 days out. It depends on how many Haven cabins are available on your sailing and when they start sending out offers. If you wait for an email you may never get one. You've got nothing to lose by calling yourself and seeing what they have. Good luck![emoji106] Link to comment Share on other sites More sharing options...
Pookill17 Posted April 30, 2016 #28 Share Posted April 30, 2016 Not meant to hijack, but got a quick question. Does anyone know if you can call that NCL upsell number if you're booked through NCL CAS? Thanks! Yes you can. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Tinknock50 Posted May 1, 2016 #29 Share Posted May 1, 2016 (edited) I called up and got one 31 days out. It depends on how many Haven cabins are available on your sailing and when they start sending out offers. If you wait for an email you may never get one. You've got nothing to lose by calling yourself and seeing what they have. Good luck![emoji106] Oh, I intend to keep calling.....maybe once a week anyway. May 4th will be 30 days out for me. Also , I am looking for a basic balcony from an outside. I wonder if that makes a difference too? Congrats on your upsell! Edited May 1, 2016 by Tinknock50 Link to comment Share on other sites More sharing options...
ethelberga Posted May 1, 2016 #30 Share Posted May 1, 2016 We called right at 30 days out and got an offer. I called in the morning and was offered H5 or SE/SF - then my husband called back after lunch (I admit he is the better negotiator) and, for the same prices, got offers for H4 or SC. [They weren't the best deals ever, honestly, (upper end of what would be considered even vaguely reasonable) but this is our first trip with the kiddo, and we could really use the extra space. Someone's going to have to stay with him every night (he'll be 14 months) from about 6:30 on, so the cost was worth it to us to make sure that we'll have the space and conveniences we want.] Link to comment Share on other sites More sharing options...
Blazin6969 Posted May 2, 2016 #31 Share Posted May 2, 2016 It's also good to note that they DO log when you call and the frequency at which you call. You might get a comment like this " Sir, the rates are the same from the last time you called" Please try back in a week. Link to comment Share on other sites More sharing options...
gar90 Posted May 2, 2016 #32 Share Posted May 2, 2016 How would one go about calling the upsell dept? We are going on our first NCL cruise for our honemoon at the end of the month. Link to comment Share on other sites More sharing options...
gar90 Posted May 2, 2016 #33 Share Posted May 2, 2016 Also, what would be a good time to call them? Link to comment Share on other sites More sharing options...
xcell Posted May 2, 2016 #34 Share Posted May 2, 2016 There's no good time (of day) to call...I don't think they are on a quota or something to that nature. The upsell depends on availability - if they have a lot of rooms left, then probably lower the price to get them sold... if not, then price is higher but probably less than what you would have had to pay outright Link to comment Share on other sites More sharing options...
emcemt Posted May 2, 2016 #35 Share Posted May 2, 2016 How would one go about calling the upsell dept? We are going on our first NCL cruise for our honemoon at the end of the month. Does anyone know the number for the upsell dept? I saw it in another thread but can't find it now. Thanks Link to comment Share on other sites More sharing options...
retire2cruise55 Posted May 2, 2016 #36 Share Posted May 2, 2016 does anyone know the number for the upsell dept? I saw it in another thread but can't find it now. Thanks 1-800-625-4309. Link to comment Share on other sites More sharing options...
JennyLou97 Posted May 2, 2016 #37 Share Posted May 2, 2016 Yes - if someone could post the upsell number -- Last year I received an e-mail asking me to switch the cruise dates I was on to a different week (with an offer of OBC and UBP) but was unable to do so -- I have not received any upsell offers :( but am 5 days from sailing and see lots of cabins still available. Link to comment Share on other sites More sharing options...
JennyLou97 Posted May 2, 2016 #38 Share Posted May 2, 2016 1-800-625-4309. Thank you!!! Link to comment Share on other sites More sharing options...
emcemt Posted May 2, 2016 #39 Share Posted May 2, 2016 ^ what she said! Thanks for the#, keeping my fingers crossed, going to call now , we sail in 12 days Link to comment Share on other sites More sharing options...
JennyLou97 Posted May 2, 2016 #40 Share Posted May 2, 2016 So I called for my trip (leaving May 7th) and after several attempts to get someone to answer the phone, I finally got a person and was told that the only upsell that they have is to the Mini-Suite for $250 pp (but I have to pay $30 extra because I have the insurance) so although we have 4 in cabin, we only have to pay for the first 2 passengers so $560 for upgrade from mid ship balcony to mini suite? Kind of seems like a lot to me -- although there are a few aft- mini suites available which would be the only reason I really want this. Think it's worth it? Link to comment Share on other sites More sharing options...
pathubia Posted May 2, 2016 #41 Share Posted May 2, 2016 EEK, I just upselled on my upsell, I am now in a DOS for this Sunday, 10 day cruise on the DAWN!! Link to comment Share on other sites More sharing options...
esm54687 Posted May 2, 2016 #42 Share Posted May 2, 2016 EEK, I just upselled on my upsell, I am now in a DOS for this Sunday, 10 day cruise on the DAWN!! Congrats!!! Any chance of the details? I have an Aft Balcony on the Dawn and was tossing and turning if I should pursue an upsell... What was the per person cost? What room did you start in? Thank you!! Link to comment Share on other sites More sharing options...
pathubia Posted May 2, 2016 #43 Share Posted May 2, 2016 Congrats!!! Any chance of the details? I have an Aft Balcony on the Dawn and was tossing and turning if I should pursue an upsell... What was the per person cost? What room did you start in? Thank you!! We originally booked a balcony 9050. About 2 weeks ago we paid $400pp to upgrade to a family suite with balcony 12020. Just called and paid $100pp for the DOS, I am a little sad no balcony, but it will be so nice. And its a 10 day cruise!! Link to comment Share on other sites More sharing options...
Tinknock50 Posted May 2, 2016 #44 Share Posted May 2, 2016 (edited) Just called.....they are only as far as May 22nd with the upsells and my cruise is June 4th.:( Interesting that she asked if I got an e-mail. I said no and asked back, "why, did you send one?" and she said they don't send emails out. Sounds like they inform someone else at NCL and they send out e-mails. I think I will call again next Monday. Edited May 2, 2016 by Tinknock50 Link to comment Share on other sites More sharing options...
retire2cruise55 Posted May 2, 2016 #45 Share Posted May 2, 2016 Just called.....they are only as far as May 22nd with the upsells and my cruise is June 4th.:( Interesting that she asked if I got an e-mail. I said no and asked back, "why, did you send one?" and she said they don't send emails out. Sounds like they inform someone else at NCL and they send out e-mails. I think I will call again next Monday. Keep trying. I just got an upsell for 5/29. Link to comment Share on other sites More sharing options...
Tinknock50 Posted May 2, 2016 #46 Share Posted May 2, 2016 Keep trying. I just got an upsell for 5/29. Interesting you got one after the 22nd. Maybe it makes a difference which region the cruise is in? Link to comment Share on other sites More sharing options...
gymbomb Posted May 2, 2016 #47 Share Posted May 2, 2016 Interesting you got one after the 22nd. Maybe it makes a difference which region the cruise is in? I think it varies by ship. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Tinknock50 Posted May 2, 2016 #48 Share Posted May 2, 2016 I think it varies by ship. Sent from my iPad using Tapatalk That could be it. Link to comment Share on other sites More sharing options...
esm54687 Posted May 2, 2016 #49 Share Posted May 2, 2016 We originally booked a balcony 9050. About 2 weeks ago we paid $400pp to upgrade to a family suite with balcony 12020. Just called and paid $100pp for the DOS, I am a little sad no balcony, but it will be so nice. And its a 10 day cruise!! Thank you for sharing.... That's my dilemma..... giving up the aft balcony! it would have to be an outrageous deal for me to move from that. There's only one Aft Penthouse Suite left and my trip isn't until May 2017!! You'll have to come back to this thread to tell me if the DOS is worth it. Link to comment Share on other sites More sharing options...
retire2cruise55 Posted May 3, 2016 #50 Share Posted May 3, 2016 (edited) Interesting you got one after the 22nd. Maybe it makes a difference which region the cruise is in? Yes, it varies by ship and cabin availability. I was told there were no upsells so on Friday when 3 H6 remained. When I called today, there was just 1 so I was able to snag it. I called 3-4 times a week over the past 3 weeks. Keep looking at inventory and calling. Edited May 3, 2016 by Luxurycruise2 Link to comment Share on other sites More sharing options...
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